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Using Windows WLAN Turning on hardware switch and wireless radio o Lenovo o HP Network Systray icon states Connecting to a new wireless network How to access your home router Pocket guide for Wireless LAN connectivity from home and hot spots Home network connectivity Connection stages Wireless LAN connection issues Internet connection issues Connectivity issue from Hot spots
Lenovo
Step # 1 Task Before turning on the wireless radio, please make sure the hardware switch is ON. The hardware switch is located at the front of the notebook on the lefthand side corner. If the button is showing green on the left, then it is ON. If not, push the button the other way to turn it ON. Please note: If you are using X301, the hardware switch is at the back of the notebook. For T410, the hardware switch is on the right-hand side. 2 2a.Confirm the hardware switch is ON. 2b. Use FN+F5 to turn on the wireless radio (if applicable).
Once the wireless radio is turned on, Windows WLAN will detect and connect to an available wireless network. The Network Systray icon change to indicate the connection. will
Hewlett-Packard
Step # 1 Task The hardware switch is located between the F4 and F5 keys. If the wireless signal is orange, tap on it and it will turn blue, indicating that the hardware switch is on. Once the hardware switch is turned on, the following message will pop up saying the Wireless Local Area Network (WLAN) is on. If it does not appear, find the HP Assistant icon on your system tray and right-click on it to turn on the radio. Once the wireless radio is turned on, Windows WLAN will detect and connect to an available wireless network. The Network Systray icon change to indicate the connection. will
Searching for WiFi networks: The WiFi adapter searches for any available WiFi network. The icon is a blue spinning wheel. WiFi networks found: There are available WiFi networks but WLAN is not connecting. Connected to Intel WLAN Profile: When connecting to Intel WLAN profile, the network name will be referred to as corp.intel.com. The icon is all white. Connected to non Intel WLAN profile: When connecting outside of Intel, the network name will be the SSID of WLAN connection. The icon is all white. Connecting via LAN only. When connecting to LAN connection, the network name will be referred to as corp.intel.com. The icon will be a computer monitor with a plug.
Failure to connect: If there is a failure to connect, Windows 7 will prompt. Click Troubleshoot problems and follow the wizard. Windows 7 has enhanced troubleshooting capabilities for self-help.
If you are still unable to connect to Windows WLAN, please contact the Technical Assistance Center (TAC).
4 5
For more information related to connecting wirelessly outside of Intel, please refer to Wireless LAN connectivity from home and hotspots in this Pocket guide.
Pocket guide for Wireless LAN connectivity from home and hot spots
For more information and updates, please refer to Remote WLAN connectivity.
Step # 1 2 3
Task Reboot the router, usually by unplugging and plugging the power cord. Restart the machine. If this fixes your issue, connect to Cisco AnyConnect VPN*. If not, proceed to the next steps in this guide.
If you are having connectivity concerns with AnyConnect VPN. Please refer to AnyConnect Pocket Guide that is located at Start->Programs->Cisco->Cisco AnyConnect VPN Client>AnyConnect Pocket Guide before contacting the Technical Assistance Center (TAC)
Connection stages
There are 3 basic stages for connecting successfully. Stage 1. Wireless LAN connection Task This is when your notebook establishes connection with the router. The final action of a successful connection is getting an IP address on the local network. Ability to surf the Internet using an Internet browser.
Ability to surf to Intel intranet sites such as circuit.intel.com, and mail connectivity (Outlook* shows you are connected and you can receive new mail messages).
If you are successful during stages 1 and 2, then your issue might be related to AnyConnect VPN. Please refer to AnyConnect Pocket Guide that is located at Start->Programs->Cisco>Cisco AnyConnect VPN Client->AnyConnect Pocket Guide before contacting the Technical Assistance Center (TAC) If you are unsure of stages 1 and 2, then go to the sections called Wireless LAN connection issues and Internet connection issues in this Pocket Guide
2. Temporarily disengage security protocols and check network name (SSID). 3. Using SSID
Do you use an illegal network name (SSID), such as one with spaces or bad characters? Some older routers do not block using bad characters. Change the SSID to something simple to see if this is the issue. Remove any proprietary vendor features. These are nonstandard features some vendors offer as a competitive advantage. Look for names like "Turbo," "Boost," "Special," or "unique MIMO," in the radio configuration of the router. Disable them and see if it helps. Check for interference from other routers. Are there other WLAN networks in range? You can see them in the Windows WLAN main interface. Check what channel the other network is on. If it is the same as your own router, change the channel of your home router.
Check for interference from home appliances devices such as a microwave oven or cordless phones near the router. Turn the suspect device off and see if it helps. Sometimes the radio connection is fine, but the client
IP addresses.
fails to get an IP address from the router (DCHP). Windows WLAN will tell you that the problem was failure to receive an IP address. Check the configuration of DCHP in your router. You may be out of addresses. Go to the vendor's web site and look for the most recent upgrade. Upgrade instructions and software is available from the vendors web site. If your router is very old (45 years) and does not even have a firmware upgrade, consider getting a new router. Try to use the Windows WLAN client instead of Windows WLAN. If it works, you can escalate and use for the time being. Open the Windows WLAN interface and click Advanced > Use Windows to Manage Wi-Fi. If you have WPS (Wi-Fi Provisioning/Protected Setup), it could be configured to allow new clients to connect only per administrator approval or an ad-hoc password given by the process. Disable this feature if you did not intend it to be so. Some routers have this feature in hardware There is a button on the router you need to press to authorize new clients.