Updated as of November 3, 2008

COMPETENCY/ KEY ACTION SCORE SHEET

Candidates Name j Current Position for Current Job Level

Retail Customer Management

Ability to understand and implement theories and concepts that underpin consumer behavior within retail. Analyze the needs and expectations of a range of retail consumers and develop appropriate responses to them from different areas of retail management.

REQUIRED

PERSON RATING

BEHAVIORAL EVIDENCE

COMPETENCY SCORE

COMPETENCY RATING

PERSON SCORE

Actual Competency rating

For 2 3 critical incidents, write 2 STARs (Situation/ Task, Action, Result)

1. Consistently behaves and manifests customer service orientation. 2. Implement and assess effectiveness of service and speed of service programs. 3. Give rewards / recognition (both tangible and intangible) to team members who delivers excellent customer service 4. Generate ideas among store team on how to improve customer service. 5. Initiate and Conduct customer feedback documentation process. Identify areas needing improvement and implement action plan 6. Use information from customer feedback to identify new service areas or new ways of working.

3 3 3 3 3 3 18
Total

16.66 16.66 16.66 16.66 16.66 16.66 100.0

Total Total Total

COMPETENCY SCORE 3 Mastery 2 Mature 1 Basic

CANDIDATE 3 Mastery 2 Mature 1 Basic 0 No competency

Key Action is observed in the candidate 90% of the time Key Action is observed in the candidate 75% of the time Key Action is observed in the candidate 50% of the time Key Action is never observed in the candidate.

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

COMPETENCY/ KEY ACTION SCORE SHEET

Candidates Name Current Position for Current Job Level

Brand Management
The ability to implement efforts to build, differentiate Watsons brand, product or service from the competition and create a lasting impression in Watsons customers

REQUIRED
COMPETENCY SCORE
COMPETENCY RATING

PERSON RATING
PERSON SCORE Actual Competency rating

BEHAVIORAL EVIDENCE
For 2 3 critical incidents, write 2 STARs (Situation/ Task, Action, Result)

1. Identify his competitors within the retail trade area. Regularly conduct competition benchmarking. 2. Keep abreast with merchandise trends and new product line in the market to maintain leadership in the industry. 3. Consistently display ownership and accountability for own stores result. 4. Lead in community relations, plan and ensure personal community involvement to increase Watsons brand equity.

3 3 3 3

25 25 25 25

12
Total COMPETENCY SCORE 3 Mastery 2 Mature 1 Basic CANDIDATE Mastery Mature Basic No competency

100.0
Total Total Total

3 2 1 0

Key Action is observed in the candidate 90% of the time Key Action is observed in the candidate 75% of the time Key Action is observed in the candidate 50% of the time Key Action is never observed in the candidate.

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

COMPETENCY/ KEY ACTION SCORE SHEET

Candidates Name Current Position for Current Job Level

Resource and Cost Management

Ability to efficiently and effectively deploy stores resources (financial resources, inventory, human skills, or information technology) when they are needed and the ability to control the various costs of doing business and optimize savings without sacrificing quality or efficacy.

REQUIRED

PERSON RATING

BEHAVIORAL EVIDENCE

COMPETENCY SCORE

COMPETENCY RATING

PERSON SCORE

Actual Competency rating

For 2 3 critical incidents, write 2 STARs (Situation/ Task, Action, Result)

1. Implement productivity, cost and profitability plans to meet targets 2. Implement manpower planning and ensure adequate deployment of associates and officers. 3. Regularly give feedback on sales performance relative to space productivity, adequate and quality of merchandise and timely delivery of stocks 4. Ensure good housekeeping and proper maintenance and use of supplies/facilities/equipment in accordance with approved budget limits.

3 3 3

25
25 25

25

12
Total COMPETENCY SCORE 3 Mastery 2 Mature 1 Basic CANDIDATE Mastery Mature Basic No competency

100.0
Total Total Total

3 2 1 0

Key Action is observed in the candidate 90% of the time Key Action is observed in the candidate 75% of the time Key Action is observed in the candidate 50% of the time Key Action is never observed in the candidate.

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

COMPETENCY/ KEY ACTION SCORE SHEET

Candidates Name Current Position for Current Job Level

Visual Merchandising
The ability to implement effective merchandise display in the selling area to increase store traffic and sales volume. This consists of Layout and Planogram implementation as tools to manage space and a mechanism to influence customers decision to buy.

REQUIRED

PERSON RATING

BEHAVIORAL EVIDENCE

COMPETENCY SCORE

COMPETENCY RATING

PERSON SCORE

Actual Competency rating

For 2 3 critical incidents, write 2 STARs (Situation/ Task, Action, Result)

1. Implement visual merchandise display to meet customers profile and requirements/needs. 2. Effectively implement in-store and out-of store merchandising display. 3. Approves/Facilitates transaction relative to merchandise changes, discounts, returns and damage. 4. Determine appropriate changes and make necessary suggestions in the store (i.e. layout, fixtures, merchandise promotions, etc) for the purpose of achieving sales quota.

25

25

25

25

12
Total

100.0
Total Total Total

COMPETENCY SCORE 3 Mastery 2 Mature 1 Basic

3 2 1 0

CANDIDATE Mastery Mature Basic No competency

Key Action is observed in the candidate 90% of the time Key Action is observed in the candidate 75% of the time Key Action is observed in the candidate 50% of the time Key Action is never observed in the candidate. 4

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

COMPETENCY/ KEY ACTION SCORE SHEET

Candidates Name Current Position for Current Job Level

Sales Management
The ability to demonstrate personal selling effectiveness, organize and influence sales team work in such a manner that ensures increase in flow of customers and amount of customer purchase.

REQUIRED

PERSON RATING

BEHAVIORAL EVIDENCE

COMPETENCY SCORE

COMPETENCY RATING

PERSON SCORE

Actual Competency rating

For 2 3 critical incidents, write 2 STARs (Situation/ Task, Action, Result)

1. Seek, identify, implement sales buidling and store awareness activities 2. Implement activities to meet or exceed sales budget and sales growth 3. Monitor and review sales performance and makes necessary recommendations in the preparation of sales budget. 4. Conduct sales promotions program evaluation and Initiates/implements sales strategies and monitors employee incentive sales schemes.

3 3 3

25 25 25

25

12
Total COMPETENCY SCORE 3 Mastery 2 Mature 1 Basic CANDIDATE Mastery Mature Basic No competency

100.0
Total Total Total

3 2 1 0

Key Action is observed in the candidate 90% of the time Key Action is observed in the candidate 75% of the time Key Action is observed in the candidate 50% of the time Key Action is never observed in the candidate. 5

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

COMPETENCY/ KEY ACTION SCORE SHEET

Candidates Name Current Position for Current Job Level

Retail Process Management (Loss Prevention and Stock Management)

The ability to identify potential losses and mitigate risk for the company. Quickly responds in cases where losses are detected on an ongoing basis on the ff: inventory controls, physical inventories, facility and cash management Implement discernment, analysis and evaluation in order to form a solid judgment on the area of receiving merchandise, allocating it and ensuring it in is the right place and available for sale as it is needed. COMPETENCY SCORE PERSON SCORE Actual Competency rating For 2 3 critical incidents, write 2 STARs (Situation/ Task, Action, Result)

REQUIRED

PERSON RATING

BEHAVIORAL EVIDENCE

COMPETENCY RATING

1. Has a mastery of all the retail operating standards 2. Ensure stores adherence to Retail Operating Standards (Cash and Fund handling, RTV, Inter Store Branch Transfer, etc) 3. Ensure store compliance to government requirements such as store permits and licenses. 4. Identify and prioritize problems or potential problems in areas of retail operating standards and ensures immediate action plan implementation. 5. Align team leaders activities in adherence to Retail Operating Standards and ensure that priorities are implemented. 6. Monitor and control cash handling and movements of stocks in his/her store

3 3

12.50 12.50

3 3

12.50 12.50

12.50

12.50

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

7. Ascertain proper storage, cleanliness and orderliness of the work area to ensure systematic work flow 8. Implement safety and security measure in consonance with corporate standards which includes: -safety of employees -safety of customers -securityagainstmerchandise loss/damage/pilferage -fire prevention for the store

12.50

12.50

24
Total COMPETENCY SCORE 3 Mastery 2 Mature 1 Basic CANDIDATE Mastery Mature Basic No competency

100.0
Total Total Total

3 2 1 0

Key Action is observed in the candidate 90% of the time Key Action is observed in the candidate 75% of the time Key Action is observed in the candidate 50% of the time Key Action is never observed in the candidate.

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

COMPETENCY/ KEY ACTION SCORE SHEET

Candidates Name Current Position for Current Job Level

Performance Management
Actively take steps to build cohesive and results-oriented team. Establish direction for the team. Provide appropriate feedback and rewards to teammates; rewards as a team. Effectively communicate information for the purpose of having others learn, understand, and apply specific principles, techniques, or information to maximize their success on the job.

REQUIRED

PERSON RATING

BEHAVIORAL EVIDENCE

COMPETENCY SCORE

COMPETENCY RATING

PERSON SCORE

Actual Competency rating

For 2 3 critical incidents, write 2 STARs (Situation/ Task, Action, Result)

1. Recommend proper manpower requirements of his/her store. Implement sourcing/hiring strategies and forward potential candidates to HR. 2. Organize work and store activities requirements among store team members to achieve expected performance levels. Assigns duties to Store Supervisor/s and approves work schedule 3. Maintain open-line communication to foster understanding and smooth relations among employees. Attends to queries on company policies. 4. Ensure that new employees are properly oriented on their duties responsibilities. Train employees on the job and recommends further appropriate training for potential subordinates, company/store policies and procedures 5. Monitor performance and competency levels of supervisors Provide and implement people development programs to achieve required competency levels and career growth

11.11

11.11

11.11

11.11

11.11

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

6. Direct various activities to ensure proper implementation of company rules and regulations and standard operating procedures 7. Institute necessary disciplinary action on erring subordinates regulations and standard operating procedures. Investigate incidents of violation and prepares the necessary reports as the need arises. 8. Evaluate performance, recommends promotions, transfer, or dismissal 9. Motivate and counsel employees in order to maintain high morale and discipline

11.11

11.11

11.11

11.11

27
Total COMPETENCY SCORE 3 Mastery 2 Mature 1 Basic CANDIDATE Mastery Mature Basic No competency

100.0
Total Total Total

3 2 1 0

Key Action is observed in the candidate 90% of the time Key Action is observed in the candidate 75% of the time Key Action is observed in the candidate 50% of the time Key Action is never observed in the candidate.

JCA form for L3 (for incoming SM)

Updated as of November 3, 2008

SUMMARY SHEET

COMPETENCIES

REQUIRED

PERSON RATING
Fill in data based on scores indicated in each Key Action Score Sheet

COMPETENCY SCORE

COMPETENCY RATING

PERSON SCORE

Actual Competency rating

RETAIL CUSTOMER SERVICE MANAGEMENT BRAND MANAGEMENT RESOURCE AND COST MANAGEMENT VISUAL MERCHANDISING SALES MANAGEMENT RETAIL PROCESS MANAGEMENT PERFORMANCE MANAGEMENT

18 12 12 12 12 24 27 117
Total

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Total Total Total

RECOMMENDATION: 0 69.9% Ready Later, 1-2 years 70 79.9% Ready in 6 months 80 100% Qualified/ Ready Now

ACCOMPLISHED BY:

DATE

ACKNOWLEDGED BY:

DATE

Signature over Printed Name

JCA form for L3 (for incoming SM)

Signature over Printed Name

10

Updated as of November 3, 2008

INTRUCTIONS: 1. Assess the candidate against completeness of the key actions on each competency as observed. 2. Indicate in detail the developmental plan of the candidate on each of the identified competency that needs improvement.

JOB-COMPETENCY DEVELOPMENTAL PLAN ACTIVITIES WHO WHEN

ACCOMPLISHED BY:

DATE

ACKNOWLEDGED BY:

DATE

NEXT REVIEW: DATE

Signature over Printed Name

Signature over Printed Name

JCA form for L3 (for incoming SM)

11