C URSO E N I NGL S C ONC I E NTI ZAC I N TUR STI C A E N LA PAMPA PARA PR OF E SI ONALE S DE L RE A DE TURI SM O Y AF I NE S

Prof. Patricia Wiedenhfer

Food and Drink Breakfast.

A. Vocabulary: milk( ) croissant( ) coffee( ) jam( ) pastries( ) mushrooms( ) fruit juice( ) bacon( )
ham( ) grapefruit( ) toast( ) cereals( ) tea( ) sausages( ) tomato( ) rolls( )

1) What do people in your country usually eat for breakfast? 2) What do hotels in your country usually serve for breakfast? 3) Youll hear 3 guests phoning to order breakfast in their rooms. Listen and note down (1) Room Number (2) Name (3) what the guests wants by ticking the breakfast menu.

Class 8 Food and Drink

C URSO E N I NGL S C ONC I E NTI ZAC I N TUR STI C A E N LA PAMPA PARA PR OF E SI ONALE S DE L RE A DE TURI SM O Y AF I NE S

Prof. Patricia Wiedenhfer

Class 8 Food and Drink

C URSO E N I NGL S C ONC I E NTI ZAC I N TUR STI C A E N LA PAMPA PARA PR OF E SI ONALE S DE L RE A DE TURI SM O Y AF I NE S

Prof. Patricia Wiedenhfer

Taking Reservations by Telephone

What name is it? / Whats the name? For how many people? / How many people is it for? What time? / What time would you like? Can I help you? For what day? / When is it for? Is that smoking or non-smoking? Waiter: Good afternoon, Casablanca Restaurant. _______________________________ ? Mr Russell: Id like to reserve a table, please. Waiter: Certainly, sir. _________________________________________________ , please? Mr Russell: For today. Waiter: OK, so thats the 7th. And _____________________________________________ ? Mr Russell: Half seven, please. Waiter: And _________________________________________________________________ ? Mr Russell: Just two, please. Waiter: _____________________________________________________________________ ? Mr Russell: Non-smoking. Waiter: OK, sir, thats no problem. And _______________________________ , please? Mr Russell: Russell. Waiter: ______________________________________________________________ , please, sir? Mr Russell: Yes, its R-U-double S-E-double L. Waiter: Thank you. So, thats a table for two at seven-thirty this evening. Thank you very much, Mr Russell. See you this evening. Mr Russell: Thats great. Thanks. Bye. Waiter: Goodbye. Identify yourself: Good afternoon, Casablanca Restaurant, Marta speaking. Check the floor chart: Just a minute, madam, Ill see if we have a table. Apologize: Im very sorry, madam, but there are no tables left in non-smoking. Offer an alternative: We have a window table, would you care for that?/Is that OK, sir? 3 Class 8 Food and Drink

C URSO E N I NGL S C ONC I E NTI ZAC I N TUR STI C A E N LA PAMPA PARA PR OF E SI ONALE S DE L RE A DE TURI SM O Y AF I NE S

Prof. Patricia Wiedenhfer

Receiving Guests

Greet the guests and ask if they have a reservation. Check the reservation and confirm the details, offer help. Show the guests to their table. Ask if they are satisfied with the table. Pull out the chair of the lady, and push the chair back into its place. Tell the guests they will be served/assist/attend to soon. Ask the guests to wait while their table is being prepared.
1. 2. 3. 4. 5. 6. 7. 8. Oh! Yes, a table for 4 by the window. Ill show you to your table, sir. This way, please. Would you mind waiting a few minutes? Well get the table ready for you now. Your waiter will be with you shortly. I hope you have a good dinner. Will this be all right? Good evening, welcome to Casablanca Restaurant. Do you have a reservation, sir? Allow me, madam. Can I take your coats? 1. Greet the guests 2. Ask if there is a booking 3. Ask for the name 4.Check the booking details 5. Offer the guest a coffee 6. Offer cloakroom service 7. Offer a choice of seats 8. Apologize and explain the problem 9. Suggest seats 10. Show the kitchen 11. Show the guests to their table 12. Present the menu Good, evening, madam.

Class 8 Food and Drink

C URSO E N I NGL S C ONC I E NTI ZAC I N TUR STI C A E N LA PAMPA PARA PR OF E SI ONALE S DE L RE A DE TURI SM O Y AF I NE S

Prof. Patricia Wiedenhfer KEY

A. Vocabulary:
milk(10) croissant(14) coffee(16) jam(15) pastries(11) mushrooms(4) fruit juice(9) bacon(6) ham(17) grapefruit(3) toast(2) cereals(1) tea(8) sausages(7) tomato(5) rolls(12)

Class 8 Food and Drink

C URSO E N I NGL S C ONC I E NTI ZAC I N TUR STI C A E N LA PAMPA PARA PR OF E SI ONALE S DE L RE A DE TURI SM O Y AF I NE S

Prof. Patricia Wiedenhfer

Class 8 Food and Drink