Order Fulfillment Cycle Time - SCOR®

OPERATIONAL DEFINITION
Order Fulfillment Cycle Time is a continuous measurement defined as the amount of time from customer
authorization of a sales order to the customer receipt of product. The major segments of time include order
entry, dwell time for future dated orders, manufacturing, distribution, and transportation.

LEVEL 1 AND 2 DECOMPOSITION

Order Fulfillment Cycle Time
Customer Authorization to Order Entry Complete
Order Dwell Time*
Order Entry Complete to Start Manufacture**
Order Entry Complete to Order Received at Warehouse
Start Manufacture to Manufacturing Ship**
Manufacturing Ship to Order Received at Warehouse**
Order Received at Warehouse to Order Shipped to Customer
Order Shipped to Customer to Customer Receipt of Order
Order Received at Customer to Installation Complete

* Used for future dated orders

** Used for MTO items

COMMON DATA SEGMENTATION FIELDS

Common data segmentation fields for Perfect Order Fulfillment include

MTO
MTS
Future Dated Orders
Customer Sales Order Number
Customer Ship To Location
Ship Point
Plant
Item (SKU) #
Customer ID
Customer Channel ID

DEFECT ANALYSIS
For the purposes of six sigma type analysis, an analytical unit is an individual customer order. A defective
unit is an order cycle time greater than the committed cycle time. The number of defect opportunities is
the total number of customer orders in the sampling period.

COMMON BENCHMARK DATA SOURCES

APQC
Supply Chain Council
The Performance Measurement Group
Manufacturing Performance Institute
iCognitive