Paras Kumar

Personal Details
Address: B508 Queens Lodge, 178 Broadway, Newmarket, Auckland. Phone: 09-5235103 Mobile: 021 022 63890 Email: paraskumar_eng@yahoo.co.nz

Skills Profile
1. Graduate Diploma in Computing and Bachelor of Technology. 2. Projects in the Diploma included; Study of Vodafones fixed line voice network which involved analysis of their network, network security, network management, operation and maintenance aspects. Researching, planning, designing and implementing a fully functional network using Windows Server 2008 and windows 7 in the domain environment and joining one domain with another domain creating an enterprise wide network. Researching, planning, designing and implementing a fully functional network with Cisco and Windows 2008 Routers and enhance security by using access list, EFS. Researching, planning, designing and implementing a corporate network that is capable of allowing data and voice communication between network devices in a domain.

3. Knowledge and practical experience with: LAN or WAN Networking, MS Office, MS Windows XP, Vista & 7, Outlook / Exchange, Active Directory, Citrix, Virtual private network, Server 2008, Routers & Switches, FTP, HTTP, HTML, DNS & DHCP. 4. Three years of experience in technical support, including one year in management. 5. Personal Attributes Responsible and conscientious person who demonstrates a professional attitude to work. Ability to put in 100% effort at all times. Good time management skills with the ability to prioritise tasks and attend to the most important things first. Able to set goals and plan steps to achieve them. Punctual and reliable.

Education
Institution: Unitec Institute of Technology, New Zealand Name of Course: Graduate Diploma in Computing Level 7 Duration: February 2010 to November 2010 Courses: Data Communications & Networks, Network Administration Support, Network Operating Systems Management, Internet Applications, Information Systems & Analysis, Computer Systems Security, Advanced Data Communications, Network Design & Implementation. Institution: Kurukshetra University, India Name of Course: Bachelor of Technology in Computer Science. Duration: 2002 2006

Employment History
1. Organization: Mphasis an HP Company, India Position: Service Desk Senior Technical Support Associate Duration: May 2007 to Jan 2010 Incident Manager for a period of 1 year. Responsibility include : Monitor and work on Severity 1 incidents, responding to severity 1, 2 and severity 3 escalations, attending daily meetings, clearing queues, preparing reports. Sr. Technical Support Associate for a period of 2 years. Responsibilities include: Answering to inbound calls from BOA (bank of America) employees, making outbound calls to follow up with the issues and conducting research interviews with Bank of America employees to know their software preferences and also to find out their experience about a particular call. 2. Organization: Research International, New Zealand Position: Market Research Interviewer Duration: March 2010 to October 2010 3. Organization: UMR Research Limited, New Zealand Position: Market Research Interviewer Duration: November 2010 to Present

Interests
Watching and playing cricket. Listening to music. Watching Movies.

References
Name : Pania Brown Position: Manager Organization: UMR Research Limited Phone: 09-3738711 Email: pbrown@umr.co.nz Name : Allan Coetzee Position: Team Lead Organization: Research International Phone: 09-9666400 Email: A.Coetzee@research-int.com Name : Dushyant Bisht Position: Unit Manager Organization: Mphasis an HP Company Phone: +917875689705 Email: dushyant.bisht@hp.com Name : Shaneel Narayan Position: Lecturer Organization: Unitec Institute of Technology Phone: 64 9 815 4321 Ext.6025 Email: snarayan@unitec.ac.nz