Spectramind Careers

Spectramind has had tremendous growth since its inception and is adding over 150 people every month. This growth is expected to gather further momentum with additional processes being migrated and more orders maturing from the pipeline. We have openings in almost all the functions with large requirements in Operations. The various functions / businesses in Spectramind are: Business Development & Relationships Finance and Infrastructure Human Resources Operations Quality Training Transition / Process Migration Technology eLearning Development / Services Web enabled Products / Service SPECTRAMIND

POSITION DESCRIPTION Function : Operations Job : Technical Support Associate Location : Okhla ,New Delhi Reporting to : Team Leader, Technical Support PRINCIPAL RESPONSIBILITIES : o Answer ACD calls and access customers technical support needs and handle/route accordingly. o Log Customer calls o Provide first level technical support on basic operations or maintenance of PCs/ or peripherals using documented procedures and available tools. o Use troubleshooting techniques to identify products that are defective. o Identify and provide input on unique or recurring customer problems. o Update knowledge of customers product line and service offerings, current products and technologies o Ensure proper escalation procedures. CRITICAL SKILLS REQUIRED : o Excellent spoken and written communication skills o Through knowledge on DOS and PC technology and applications o Ability to analyze and solve technical problems o Good organizational skills o Good interpersonal skills CANDIDATE SPECIFICATION : o Graduate with Diploma in IT o Experience of 1-2 years desirable

About Us
Spectramind is one of India's leading Business Process Outsourcing and Remote Processesing company. With capabilitiy to provide voice, non voice and web based services, we are a full spectrum service provider and offer end-to-end solutions covering a wide range of industries. Spectramind has offices in India and the US with a stateof-the-art facility in New Delhi which has a delivery capability of 3,000 production associates at full utilization. Spectramind, born in early 2000, has already demonstrated capabilities to provide world-class service. With several Fortune 100 customers and a headcount of over 1400 + associates, we are providng services for a wide range of customer applications like: Inbound Voice Processes (Technical Help Desks, Customer Service etc.) Outbound Voice Processes (Tele Marketing, Collection Calls etc. ) Customer Relationship Management Accounting Services Transaction Processesing and Web Based Services. There are also specialized knowledge based Business Divisions which addresses areas such as eLearning and Knowledge Acquisition. Spectramind has aggressive growth plans of being a multi-location organization with over 5,000 production associates by March 2004.

Our Products & Services:

Spectramind is a full spectrum and end-to-end provider of Business Process Outsourcing ( BPO) and Customer Interaction Services (CIS). The range of services include

eMail Management Inbound & Outbound Voice Processes Customer Relationship Management Accounting Services Transaction Processesing Web Based Services eLearning and Knowledge Acquisition

Though Spectramind has been in business only for a short while, we have attracted Fortune 100 Companies and have demonstrated capability for migrating, stabilising and improving processes ranging from simple email management to complex voice based technical help desk processes.