SENIOR TECHNOLOGY EXECUTIVE SVP Application Development SVP Infrastructure, Architecture & Data Center Operations VP Technology Operations

ns Innovative and confident Senior Information Technology Executive with exceptional team building capabilities. Driven, tenacious financial services SVP bringing deep experience in technology strategies, disaster recovery, security/compliance, consolidation/mergers, IT outsourcing and large scale project management. Recognized industry expert with ingenuity and common sense professional approach to customer needs. Possesses extensive background in development and deployment of systems integrating leading-edge technologies with fragile legacy systems. Extremely successful in leveraging resources/technologies to fuel strategic investments and continuous improvement initiatives. Direct, effective verbal communication and interpersonal engagement skills. Fiscally educated leader consistently delivers increased shareholder value and ROI through an intense focus on delivering business solutions that drive value to multiple constituencies. Project Governance Architecture Management Technology Strategies Enterprise Systems IT Development & Infrastructure Profit & Loss Business Transformation Risk Management Network Services Mergers/Acquisitions Disaster Recovery Executive Consulting

Converted single largest student loan portfolio ($18B) in student loan industry with zero customer defects Accountability for all student loan conversion activities - converted 6 portfolios worth $43B in first year Directed use of Internet as vehicle for B2B EDI Funds Transfer - realized $2.3 million first year savings PROFESSIONAL EXPERIENCE SALLIE MAE (NYSE: SLM)
The nations leading saving, planning and paying for education company.

Reston, Virginia

Vice President, Application Development (2005 to 2011) Reporting to the CIO accountable for Sallie Maes loan servicing organization, application systems and Corporate Financial Management systems including: HR, Data Warehouse/Reporting, Application Enterprise Testing and Loan Portfolio Conversion. Managed staff of 205 across 3 Sallie Mae U.S. locations and offshore locations. Responsible for implementing core corporate application development projects in excess of $30MM. Led transformation and rebuilding of core application systems. Oversaw consolidation and retirement of redundant systems obtained through acquisition. Implemented government loan servicing system in support of major strategic initiative through expedited conversion of commercial loan platform. Drove all student loan conversion activities. Developed pricing model used to bid on loan portfolios and created conversion team. Converted 6 portfolios worth $43B in the first year. Converted single largest student loan portfolio ($18B) in the student loan industry with zero customer defects. Led program accountability for delivering IT application development, infrastructure and FISMA security controls ($52MM) to provide loan servicing for Financial Student Aid legislation. Realigned enterprise testing strategy; consolidated and restructured core services; chartered, funded and developed center-ofexcellence for testing practices, delivering a 30% efficiency improvement over 15 months. Reduced corporate exposure due to unacceptable number of unresolved problem tickets. Reduced the ticket backlog of 524 tickets to 92 tickets over the first 10 months a reduction of 82%. Restructured outsourcing contract and transitioned from Accenture to Cognizant as offshore provider (swap of 43 resources). Hired additional staff of 53 in 150 days which resulted in an improvement of 400% project throughput per release. Opened IT facility in Wilkes Barrie, PA to more closely align IT staff with the business operation. Expanded responsibility for Corporate HR, Finance, Data Warehouse and Business Intelligence reporting. JP MORGAN CHASE Columbus, Ohio JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States, with a history dating back over 200 years. Senior Vice President, Infrastructure, Architecture & Data Center Operations (2001-2004) Reporting to Mortgage Business CIO and Retail Division CTO ensured effective IT and business alignment, supporting 5MM mortgage customers, 280 retail offices, 400 major investors, 21K employees and 14 mortgage processing centers. Led annual IT operating budget of $285MM. Functional responsibility to provide leadership for day-to-day data center management, infrastructure hardware & software refresh, license management, PMO & financial management, business solutions, vendor & business relationship management, capacity and performance and DBMS systems. Led and developed multi-region staff of 400, located in 4 primary data center locations.

Provided innovative, responsive IT solutions, enabling the mortgage unit to carry JPMCs financial earnings in 2002 and 2003. Mortgage business grew net earnings by 106% ($770MM) over 18 month period. Achieved the highest IT improvement in customer satisfaction results in 2003, from 3.4 to 4.7 out of 5. Recognized by JPMC for developing best practices for SLAs, End-to-End Availability Management and Business Aligned Demand Management using the ITIL framework. Implemented offshore application development strategies and customer call center agents to reduce labor costs 25% on average. Performed TCO initiative to deliver complete and total cost transparency for $130MM data center spend aligned to SLAs. Primary accountability to transition data center operations from the LOB into the centralized corporate operating model. Relationship manager between top business management and IBM/JPMC corporate IT service providers, as part of $130MM data center outsource arrangement. Invested $37 million, over 3 years, upgrading the IBM mainframe to zOS, 1100 UNIX servers, 14 AS400s, 3 HP3000s, 800 terabytes of storage, data & voice networks, Portal DMZ and systems management tools. Charlotte, North Carolina

FIRST UNION NATIONAL BANK

Formed 1958 by the merger of Union National Bank and First National Bank and Trust Company of Asheville. It acquired Philadelphia-based CoreStates Financial in 1998. First Union merged into Wachovia in 2001, the combined entity retaining the Wachovia name.

Vice President, Technology Production Operations Services (1998-2001) Partnered with CIO organizations, Infrastructure and Operations managers and lines of business (commercial, consumer, capital management, e-commerce) to measurably improve availability, reliability and speed to market. Responsible for Data Center Operations & Service Delivery in support of 3,800 Automated Teller Machines, 2,200 branches, and 370 brokerage offices servicing 15MM customers. Managed a multi-region staff of 450, located in 3 primary data center locations Developed Enterprise Systems Management (ESM) strategy and architectural blueprint, including process, tools, implementation, training, and automated dashboards. Promoted within five months to general manager over the day-to-day data center operations (NCC, Helpdesk, portal DMZ and production SLAs) across three large scale integrated regional DCs, supporting all FUNB business units. Infrastructure configuration included 7 IBM mainframes, 15K production MIPS, 20K UNIX & Intel servers, 100MM online transactions/month and 55K desktops. Negotiated 23 major multi-year vendor software license agreements, ranging from several thousand dollars to $37MM, reducing annual maintenance budget $21MM.
AMERICAN GREETINGS CORPORATION Leading manufacturer of innovative social expression products that assist consumers in enhancing their relationships.

Cleveland, Ohio

Director, Technology Services (1990-1998) Leading team of 85 responsible for $27.5MM budget and leadership for all corporate technology planning, infrastructure engineering, and data center operations and the assessment of emerging technologies. Scope included primary responsibility for global networks (data/voice), database management, desktop services, data center management, network control center, operating systems, emerging technology & business systems. Developed wide range of Data Center Automation processes, tools and procedures, enabling IT to right size the DC and helpdesk staffreduction of 33% FTEs. Implemented internet IPVPN handheld barcode inventory scanning system used in 70K retail locations. OTHER CAREER ACHIEVEMENTS Began career with Banc One Service Corporation in Westerville, Ohio as a software developer and was recognized early for expertise and focus on delivering innovative solutions. Earned a series of rapid promotions and ultimately left the corporation as Director of Technology Management. Served in key IT leadership roles with both Citibank Delaware and American Greetings Corporation. EDUCATION & CERTIFICATION Columbus State College, Columbus, Ohio - Computer Science Degree Cornell University, Ithaca, New York - Business of Banking School Dale Carnegies, The Dale Course and Sales Advantage Programs Expert Level experience- Six Sigma, CMM, ITIL and IBM Project Management