1.

If we seen the msg like The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file) while executing the symcli commands do 2. try to fix that one by using symcfg discover 3. if it not fix the problem then find what deamons are running and do following procedure Server1/root: /usr/symcli/bin > stordaemon list Available Daemons('[*]': Currently Running): [*] storapid EMC Solutions Enabler Base Daemon storgnsd EMC Solutions Enabler GNS Daemon storrdfd EMC Solutions Enabler RDF Daemon [*] storwatchd EMC Solutions Enabler Watchdog Daemon DIST01/root: /usr/symcli/bin > stordaemon shutdown storapid -immediate storapid Told to shutdown Waiting for daemon(s) to shutdown.This may take several seconds. DIST01/root: /usr/symcli/bin > stordaemon start storapid Waiting for daemon to start.This may take several seconds. DIST01/root: /usr/symcli/bin > symcfg discover This operation may take up to a few minutes. Please be patient EMC-KNOWLEDGE Environment:EMC SW: Solutions Enabler SYMCLI 6.2 Environmen t: EMC SW: Solutions Enabler SYMCLI 6.0.x Environmen t: Open Systems Host utilizing UNIX Problem: symcfg discover fails with gatekeeper error Problem: symrdf commands fails with gatekeeper error Problem: various Solutions Enabler commands failing with message below Problem: Error: The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file) Problem: In symapi.log:emcSymRealSimplePing PSCaccessok (182_03)sts: SIL_GKMGT_NEED_DISCOVER, Order17: None, gk: /dev/pooled, sid:returning SYMAPI_C_FAILED_LOCAL_SYM_PING Problem: In storapid.log: "A gatekeeper cannot be opened because all gatekeeper candidates are currently grouped" Fix: There is a issue with the Base daemon (storapid) on your server.You should first try to run 'symcfg discover' and also re-start this daemon as follows: /usr/symcli/storbin/stordaemon shutdown storapid This daemon should automatically re-start if default settings are still enabled.Re-try the 'symcfg discover' command now. If command continues to fail please remove/var/symapi/ldb directory (make sure its /var/symapi/ldb and NOT /var/symapi/db which is removed!), re-start the daemon and try discover again. If failure persists, please contact Support for further assistanc