Syed Shadab Imam

Palam Village New Delhi, India Cell 91-9312148858 / 9935790118 Email:- shadab1911@rediffmail.com A dynamic technical sales professional with extensive overseas experience of over 3 Years in sales, marketing, vendor negotiations and product development of an infrastructure pipeline system for Cosmoplast Industries, Sharjah (UAE).

HIGHLIGHTS

Managing & responsible for sales & marketing of Pre Insulated Pipes & fittings used for district cooling & heating. Strong track record delivering outstanding sales results and effecting massive positive change in a wide range of challenging situations. Proven ability creating highly effective sales and marketing campaigns. Able to manage multiple projects simultaneously while meeting all deadlines. Demonstrated ability troubleshooting business problems and implementing creative, highly effective solutions. Highly motivated, confident, organized, detail oriented, patient and disciplined.

PROFESSIONAL EXPERIENCE
Cosmoplast Industrial Co. L.L.C. Sharjah, U.A.E., February 2010 May 2011 Sales Executive, February 2010 May 2011 Sales: Responsible for sales and marketing operations inclusive of all customer services, sales related commercial activities, sales order processing and sales procedures of Pipeline Systems products. Liaises with present and potential customers, consultants and municipality departments to generate business opportunities. Reviews contracts / customers requirements on the basis of the Quality management system along with other department managers as necessary. As and when the need arises determine the customer perception and their satisfaction. Evaluate markets and customer for sales expansion & informs management suitably. Liaise with other dept for execution of sales orders. Follow up customer complaints. Prepares sales forecast, sales plan / targets and price list at regular intervals. Communicates with customers & Negotiates prices. Collects payments. To comply with and practice the companys established policy and procedure.

Marketing: Promote & exhibit pipeline products (plumbing & infrastructure) at various exhibitions across UAE & Oman for building & construction industry. Helped in designing & creating of product catalogues.

Customer Service: Respond to customer enquiries. Order processing and follow up orders for execution. Prepare quotes for local customers & follow-up. Ensure that customer complaints are properly addressed and actions taken. Attend walk in Customers. Review and amend / process orders as required for local and exports. Inform Stores for order cancellations and amendments. As and when the need arises determine the customer perception and their satisfaction. Maintain the sales related communications.

Operations: Take appropriate actions on customer complaints in liaison with the other departments. Liaises with Production and stores over orders and deliveries. Liaises with stores and quality control departments to provide suitable feed back to customer on their queries.

CMS Securitas Ltd., New Delhi, India, April 2008 January 2010. Executive - Business Development / Customer Relation Responsible for the marketing and product development of Doorstep Banking Services - Punjab National Bank. Develop and appoint new business houses (Bank & Corporate sectors) to increase sale in the market (Organically & In-Organically). Motivating, maintaining good and cordial relationship with business houses as well as customers which results in market penetration and reach. Ensuring maximum customer satisfaction by providing assistance thereby achieving delivery and quality norms and achieving goals through multiple marketing activities Reporting to the Manager Customer Relation. Research & Development for the new business. Finding New Bank Resources within Best Rates for disposal of NCM Cash Take appropriate actions for continuity & cost reduction of NCM Business Monitor Soft Ware Implementation

Centurion Bank of Punjab, Corporate Office, Mumbai.(May 2007 June 2007) Project - Comparative Analysis of Priority Banking Bharti Airtel(May July 06) : Worked as field engineer in ISP/DSL department B.S.N.L.: Training in networking and switching.

ACADEMIC PROFILE
Sri Sri Institute of Management Studies, Goa Post Graduate Diploma in Business Management (PGDBM), 2006-08 Specialization in Marketing NRI Institute of Information Science and Technology under Rajiv Gandhi Technical University (RGTU), Bhopal (M.P). Bachelor of Engineering - 2006 Specialization in Computer Science & Engineering

SOFTWARE SKILLS
Operating System: WIN95/98/nt/xp/Vista, ms-dos, Linux. Networking: TCP/IP, OSI, ISDN, PROTOCOLS, LAN/WAN. Programming Language: C, C++, HTML, VB MS-office: word, excel, power point. Baan

MARKETABLE SKILLS
Team player. Good time management skills. Effective communication skills with convincing abilities. Achieve targets within specified time

PERSONAL DETAILS
Date of Birth Martial Status Languages Known Passport Number : 22nd November 1982 : Unmarried : Hindi, English and Urdu :H2230845