Resume

Name: Arman Chowdhury Fathers Name: Mohammad Akhtar Hossain Chowdhury Mothers Name: Sahara Chowdhury Mailing Address: House: 19, Road: 19, sector: 13, Uttara, Dhaka: 1230. Email: arman.chowdhury@hotmail.com Permanent Address: Chowdhury House, Digambari Tala, Comilla: 3500. Contact no. : +88-017-11-081948 Date of Birth: 14/08/1988 Career Objective: I hope to attain challenging position with an intuition where I can use my creativity. I am confident that I would be able to do every possible work related to the institution and would effectively contribute to an intuitions overall success. Education: Comilla Zilla School, Comilla. (S.S.C), Commerce, GPA: 4.25 (2003) Comilla Victoria College, Comilla. (H.S.C), Commerce. GPA: 3.90 (2005) Independent University, Bangladesh (IUB), Bachelor of Business Administration (BBA), Major: Finance, Minor: Human Resource Management (HRM). GPA: 3.07. Working Experience: Teacher Assistant of Dr. Dilip Kumar Sen (Finance & Accounting), School of Business, Independent University, Bangladesh. (2009 January - 2009 July). Work Responsibility: My responsibility was helping Mr. Sen in his 2 nd D.Litt thesis. Life in Field Experience (LFE), Jaypurhat TMSS, Jaypurhat. Customer Manager, Grameenphone Ltd. (2009,July 2011,January). Executive, Grameenphone Ltd. (2011,January-Present) Work Responsibility: Provide one-stop quality Customer Service over phone to ensure positive customer experience. Proactively aware/inform customers regarding our products/service. Sale through inbound and outbound contacts. Capture customer insights and escalate critical issues / complaints and provide timely feedback. Maintain targeted KPI on a regular basis. Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphones brand image.

Computer Skill: Good. Basic computer literacy and knowledge in office applications. Working experience on different software: SPSS (Statistical Package for the Social Sciences), CRM (Customer Relationship Management), BSCX (Business Support & Control System), Avaya, Day One Pro, CCAPS, PRBT (Personalized Ring Back Tone), (ERP) Enterprise Resource Planning, ERS, MINSAT. Language Skills: Reading, writing, & speaking ability in Bengali & English. Educational Achievement: Standard IV Government Scholarship, Student of university Dean List. Extra Curriculum activities: Member of debating club & Drama club, Independent University, Bangladesh (IUB), Dhaka. Ex-member of debating club, Comilla Victoria College & Comilla Zilla School. Ex-member of Comilla Abriti Shongshod. Winner of Intercity Poetry Contest (Comilla). Likings: Reading books and magazines, watching movies, visiting new places etc. About me: I believe in SKA (Skill, Knowledge & Ability). Effective interpersonal skill. Ability to work under pressure. Ability to adjust myself in different environment. Positive service mindset with helping attitude. Special Quote: Be Bold, Be Confident, Work Hard, Anyone can win the race of life. References: 1) Ms. Noorjahan Parbez, EMBA Program Manager, School of Business, EMBA Program Manager, Independent University, Bangladesh. Mobile: +88-017-30-711499, E-mail: noorjahan@iub.edu.bd 2) Dewan Didarul Alam Maruf, Director, DSA International Company. Lake drive road, House#60, Sector#07, Uttara Model Town, Dhaka-1230. Mobile: +88-017-13-000607.