Presented by CW3 Michael J.

Danberry
Last Revision: 04 July 2011

Performing these fixes in the Internet Explorer browser should fix access to most DoD websites. Video version
Personnel following this guidance without CACs should only skip the pages marked: This page is CAC Specific. CAC holders need to follow ALL slides.
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If you want to access a DoD website, youll need to install the DoD certificates.

Find links to the latest InstallRoot file at: https://militarycac.com/dodcerts.htm If you have installed a CAC reader on your computer within the last year following the guidance on this website, this should already by completed. However, it will not harm anything to run them again.
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Image from Internet Explorer 8

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Image from Internet Explorer 9

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NOTE: This is just my personal recommendation for this size. Making it smaller will make your browser look for an updated page more often. The larger it is the more web sites are being stored on your computer. No, it will not make your computer faster.
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This is an OWA example

NOTE-1: Some Government owned computers will not let you access this area to remove the sites. All you can do is go to the next step.

NOTE: Some people will argue that AKO should be in the trusted sites. I wont argue, just explain to them that removing it has allowed more people to access AKO. Its up to you.
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This page is CAC Specific

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More detailed information regarding this: https://militarycac.com/files/DoD_Root_Certificate_Chaining_Pro blem_v1.0_15Mar2010.pdf 14

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NOTE: Windows XP and Vista users will not see TLS 1.1 & 1.2, as they are only on Windows 7 computers

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 If

it still does not work, close the browser and reopen it again, then go to the next slide.

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NOTE: You will receive a message stating: You cannot decrypt data encrypted using the certificates. Select: Yes

This page is CAC Specific

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If you have ActivClient installed.. You can double click the ActivClient icon (by your clock in the lower right corner of your screen) go to next slide

If you dont see it there: Click Start, All Programs, ActivIdentity, ActivClient, User Console. Now go to next slide Windows 7 native users will not see an ActivClient icon, since you are not using it.
This page is CAC Specific
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 Click

Tools, Advanced, Make Certificates available to Windows

DOE.JOHN.ANDREW.1111111111s

This page is CAC Specific

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http://windows.microsoft.com/en-US/windows7/how-do-iinstall-or-uninstall-internet-explorer-9 Vista: http://www.howtogeek.com/howto/windowsvista/disable-or-hide-optional-updates-on-windows-vista/ Windows 7: http://technet.microsoft.com/enus/magazine/ff382716.aspx XP: http://forums.techguy.org/windows-xp/514829-solvedhow-do-you-hide.html Video: http://www.youtube.com/watch?v=TNPNOm_4RKs

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Heres how to uninstall IE 9

Instructions for hiding the update

If all of the previous ideas did not work, please visit: https://militarycac.com/cacdrivers.htm to start troubleshooting your CAC reader Presentation created by: CW3 Michael J. Danberry chief@militarycac.com https://MilitaryCAC.com Further questions? https://militarycac.com/questions.htm
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