Exam Title

: Nortel 920-131 : NNCSS-Symposium Express Call Center Installation&Maint 4.2

Version : R6.1

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 1. Following the installation of the Symposium Express server software, what steps must the field engineer take to install PEPs on the Symposium Express server? A. Log on to the Windows 2000 server as NGenDist, shutdown all applications, and proceed with the PEP installation. B. Log on to the Windows 2000 server as Administrator, shutdown screen savers, and proceed with the PEP installation. C. Log on to the Windows 2000 server as NGenSys, shutdown all applications, including screen savers and proceed with the PEP installation. D. Log on to the Windows 2000 server as NGenDist, shutdown all applications, including screen savers and proceed with the PEP installation. Answer: C 2. A customer with a Symposium Express Call Center system wishes to perform a server migration to a server with higher capacity. The new server is compatible and installed. To avoid service interruptions or data loss, what is a good practice to follow? A. Always create and follow a migration checklist. B. Always open two Data Migration Utility windows. C. Always copy database to a partitioned Temp file. D. Always add extra partitions to new server Hard Disk Drive. Answer: A 3. A customer with Symposium Express Call Center wishes to perform a full backup on their Symposium Express Call Center Database. This is performed using third-party backup software. Part of the procedure requires that the database services be shut down. What step should be taken before database shutdown to prevent possible database corruption? A. Format the Hard Disk Drive. B. Open the Data Migration Utility. C. Copy the database to Temp file. D. Shut down Symposium Express Call Center Services. Answer: D 4. A customer has a Symposium Express Call Center (SECC) 4.2. They want to back up their database to a remote directory on a network computer. Two Windows user accounts have to be created on a network computer and server for remote backup purposes. accounts? A. Both accounts have to be identical with local admin privileges. B. The accounts do NOT have to be identical, but both must have local admin privileges. C. Both accounts have to be identical, only the account on the server must have local admin privileges.
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What are the rules for those two Windows user

 D. Both accounts have to be identical, only the account on the network computer must have local admin privileges. Answer: A 5. When upgrading a SECC Client you get an error "cannot overwrite C:\Nortel\Iccm\En\crp32.dll." What must be done previous to the upgrade to resolve this issue? A. Remove all Client peps and reboot the Server. B. Make sure that SP5 or SP6a is installed before the upgrade. C. Ensure Report Listener is closed down before upgrading the client. D. This error is intermittent and if it occurs it can be cancelled and ignored. Answer: C 6. A customer has a Symposium Express Call Center (SECC) 3.0 and wants to upgrade to SECC 4.2. What unique step is required in the upgrade procedure that is applicable only when upgrading from SECC 3.0? A. Update scripts. B. Perform database backup. C. Export client data from the existing co resident client. D. Install the latest Service Update pack and any required PEPs on the server. Answer: A 7. A customer has a Symposium Express Call Center (SECC) with Voice Services Card. They noticed that the Symposium Feature Report displays incorrect system configuration data, and they want to restore it. What is required to restore the server system configuration? A. Database Backup B. Platform Recovery Disk C. Platform Recovery Disk and Database Backup D. Platform Recovery Disk, Database Backup and Voice Service backup Answer: B 8. A field engineer is called on-site to work on a problem with the Symposium Express (SECC). The customer is reporting that the "MAS Startup Service" will not come up and the SECC is not collecting Historical data. Upon review of the Server and Client the field engineer finds the following to be true:

- The customer has installed the latest Nortel Networks provided PEP. - The Server meets all of the hard ware prerequisites. - The customer has installed a Third Party Backup utility on the Server. - The Client PC has anti-virus software installed. How should the field engineer proceed? A. Manually restart the Service.
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 B. Remove the anti-virus software. C. Run the configuration Utility and reboot the server. D. Verify that Windows 2000 is installed on the C: Drive. Answer: D 9. When configuring the customer-supplied computer intended for use as the server PC prior to a new Symposium Express Call Center installation, the field engineer finds that the customer has supplied a Token Ring Network Interface Card (NIC) connection to the ELAN. What action should the field engineer take? A. Remove the Token Ring NIC card and use the serial port COM1 for the connection to the ELAN. B. Replace the Token Ring NIC card with a 155Mbps OC-3 network interface card for connection to the ELAN C. Replace the Token Ring NIC card with a 10 BaseT Ethernet network interface card for connection to the ELAN. D. Leave the Token Ring NIC card as is since the ELAN can be either Token Ring or Ethernet depending on the customer's local area network requirements. Answer: C 10. When planning a new Symposium Express Call center installation, the customer provides a PC with 128Mbytes of Random Access Memory (RAM) installed. Which of the following options would you take?

A. Reject the PC because the amount of Random Access Memory (RAM) installed is too large. B. Reject the PC because the amount of Random Access Memory (RAM) installed is too small. C. Inform the customer that at least an additional 64Mbytes Random Access Memory (RAM) must be installed to bring the PC up to minimum specifications. D. Inform the customer that at least an additional 128Mbytes Random Access Memory (RAM) must be installed to bring the PC up to minimum specifications. Answer: D 11. During the installation of the Symposium Express server software, the following message appears: "Setup has found that this drive "D:\" has less than 64 Mbytes of free space. Do you still want to continue?" What step should be taken next? A. Simply answer "yes" and continue with the installation. B. Cancel, do an un-install, and then start the install again. C. Cancel, rectify any problems and do a re-install of the server software. D. Cancel, reallocate space on drive D:\ so there is at least 128 Mbytes of free space and re-install. Answer: A 12. A field engineer is preparing for the installation of the Symposium Express server software. Select the valid naming conventions used for the Meridian 1 system name.
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 A. First character must be alphabetic, can be up to 80 characters and a period (.) can be used. B. First character must be alphabetic, can be up to 18 characters and a period (.) can not be used. C. First character can be alphabetic or numeric, can be up to 80 characters D. First character can be alphabetic or numeric, can be up to 80 characters used. Answer: A 13. In preparation for a new Symposium Express Call Center installation the field engineer has been tasked to format the hard drive partitions on the customer-supplied computer intended for use as the server PC. What size partitions and file system will the field engineer configure? A. C:\ partition 1Gbyte NTFS and D:\ partition 4Gbytes FAT B. C:\ partition 1Gbyte FAT and D:\ partition 2Gbytes NTFS C. C:\ partition 10Gbyte FAT and D:\ partition 6.3Gbytes FAT 32 D. C:\ partition 6.3Gbytes FAT 32 and D:\ partition 1Gbyte NTFS Answer: B 14. In preparation for a new Symposium Express Call Center installation the field engineer has been tasked to format the hard drive partitions on the customer-supplied computer (PVI) intended for use as the server PC. Upon review of the server it is found that the hard drive is 6.3 GB, the memory is 256M Ram, and the and a period (.) can be used. and a period (.) can not be

processor is a PIII 500 MB. What action should the field engineer take? A. Order a new hard drive to meet minimum specifications. B. Build a C partition for client with minimum 100 MB FAT. C. Build a C:\ partition 1Gbyte FAT and D:\ partition 4Gbytes NTFS. D. Install the NT 4.0 on the C:\ drive and the SECC application on the D:\ drive. Answer: A 15. After the field engineer has completed the installation of the Symposium Express Call Center software on the customer-supplied server and client PCs, the current Product Enhancement Packages (PEPs) must be installed. One of the PEPs that must be installed is named NS030121G003C. On which computer or

computers will this PEP be installed? A. the server PC only B. the standalone client PCs only C. the server PC with the co-resident client only D. the server PC with the co-resident client and the standalone client PCs Answer: D 16. Prior to the Symposium Express installation, how should the field engineer configure the CLAN with respect to the ELAN if more than one client PC will be used on the network? A. Ensure the two subnets are different.
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 B. Ensure the two subnets are the same. C. Ensure the two subnets masks are different. D. Ensure the two subnets masks are the same. Answer: A 17. Symposium Express Call Center (SECC) 4.2 requires that it is Platform Vendor Independent. This means the customer or vendor is responsible for the server and operating system. systems are supported on SECC 4.2? (Choose two.) A. Windows 2000 Server B. Windows XP Professional C. Windows 2000 Advanced Server D. Windows 2000 Datacenter Server Answer: AC 18. During a system test the Symposium Express Call Center greeting or wait announcement is not played and the caller continues to hear ring back or the next appropriate greeting. What Voice Services announcement should the field engineer check? A. That the call treatment is configured properly. B. The announcement file (.sbd file), could be linked to the call treatment out of synchronization. C. The announcement file (.sbc file), could have been renamed, deleted, or restored out of synchronization. D. The announcement file (.sba file), could have been renamed or restored out of synchronization, or corrupted. Answer: C 19. A new call flow was added to Symposium Express and after configuration was completed the field engineer discovered that the "CDN" number was entered incorrectly in Express. What should be done within the CDN's window to resolve this? A. Enter into the properties of the "CDN" and change the cdn number and refresh. B. De-acquire the "CDN" and change the cdn number in the "properties" of this cdn. C. De-acquire the "CDN" and change the cdn number in the pbx and then re-acquire. D. Delete the original "CDN" and then enter a new one with the proper name and CDN number. Answer: D 20. A site has just installed Symposium Express Call Center for the first time. The Succession 1000 Rls. What operating

3.0 has been programmed. When the administrator tries to acquire the CDNs, the operation fails. What is the probable cause of this failure? A. The VSID prompt is defined for the CDN in LD 23. B. The acquisition of the CDN is not part of the keycode. C. The VSID prompt is not defined for the CDN in LD 23.
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 D. The VSID is not programmed properly in LD 17 configuration. Answer: D 21. Announcements recorded using Voice Services are stored on one of the PCMCIA cards on the Voice Services Card. It is important to perform a full Voice Services backup (the PCMCIA card and the Voice Services database) every time a full Symposium Express Call Center backup takes place. At what other times should a full Voice Services backup be performed? A. When new prompts were created and every three months. B. When new prompts were created, every three months and if there were any changes to the voice services port. C. If there was a change in the treatment configuration; every three months and when any new prompts were created. D. When new prompts were created, if there was a change in the treatment configuration and any if there were changes to a voice services port. Answer: C 22. An administrator at a customer site is about to install Symposium Express Call Center and restore the database. What is a prerequisite that the must be completed prior to installing Symposium Express Call Center and restoring the database? A. Create a Platform Recovery Disk. B. Co-resident client software must already be installed. C. Install PEPs (Performance Enhancement Packages) and Service Update packs. D. Complete the base configuration of the new server, or reconfigure the existing server. Answer: D 23. A field engineer is preparing to install Symposium Express Call Center Server 4.2 from CD. Select the

most important prerequisite for the PVI Server before Symposium Express Call Center Server can be installed successfully. A. All Partitions on the Server must be formatted with FAT 32. B. The Windows NT4 Operating System must have Service Pack 4 installed. C. The Servers BIOS must be configured to boot from the CD-ROM Drive first. D. The Windows 2000 Operating System must reside on Drive C: (Disk 0, Drive 1). Answer: D 24. Once the SMI workbench client software has been successfully installed on the client PC, what are the steps to connect the client PC with the Symposium Express Call Center? A. Select Start Menu, choose programs, SMI workbench, double click add system, enter the clan IP address. B. Select Start Menu, choose programs, double click add system, the add SMI System dialog box appears,
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 click finish. C. Select Start Menu, choose programs, SMI workbench, double click add system, the add SMI System dialog box appears, enter the computer name. D. Select Start Menu, choose programs, SMI workbench, double click add system, the add SMI System dialog box appears, enter computer name or clan IP. Answer: D 25. A customer has installed a Symposium Express Call Center (SECC) client on a desktop PC. The SMI workbench is installed as part of the SECC client installation. How would you launch the SMI workbench to connect to the SECC server from the desktop PC? A. from Startup Menu B. from Startup Menu or Windows Explorer C. from Startup Menu, Windows Explorer or Internet Explorer D. from Start up menu, Windows Explorer or Desktop shortcut Answer: D 26. Symposium Express Call Center resides on a customer-supplied server. Succession 1000M Rls. 3.0 by way of the Embedded LAN (ELAN). the Customer LAN (CLAN)? A. A V32 modem (serial or USB). B. An additional port on the ELAN hub. C. RAID 1 hardware configured on the system. D. An additional Network Interface Card (NIC) Answer: D 27. A field engineer is preparing to use the "import configuration data" wizard to add to the Symposium Express Call Center database automatically. What information is brought into the server using the "import configuration data" wizard? A. User, skillset, agent to skillset assignment, and call presentation classes. B. User, skillset, agent to supervisor assignment, and call presentation classes. C. Agent only users, skillset, agent to skillset assignment, and call presentation classes. D. Supervisor only users, skillset, agent to skillset assignment, and call presentation classes. Answer: A 28. A customer has a configuration using Symposium Call Center Server (SECC) with a Succession 1000M and CallPilot. being defined? A. Voice TNs that connect Succession 1000M to SECC. B. TNs that will be used for voice services on the CallPilot.
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It is connected to the

What must be present for connecting

When checking add Voice Port on the Phoneset Properties page of the SECC, what is

 C. TNs that will be used for ACD Agents monitored by SECC. D. RAN route member TNs that play when an ACD call is answered. Answer: B 29. A customer purchased a Voice Service (VS) Card for their Symposium Express Call Center (SECC). A technician is ready to configure the VS Card installed in a Meridian 1. What is the first step the technician will take in configuring the VS Card? A. Enable the VS Card on Meridian 1. B. Enter VS Card keycode using VS Configuration Utility. C. Add and acquire the Voice Services voice ports in the SECC 4.2 Server. D. Save the VS card switch configuration information from the switch into a text file. Answer: B 30. A Voice Services card has been deployed in a Symposium Express Call Center application. Under which condition must the Voice Services card ports be added and acquired by Symposium Express Call Center? A. If the Voice Services card is to be used as a Web Client. B. If the Voice Services card is to be used to front-end the Call Center. C. If the Voice Services card is to be used to play Symposium Express TAPI Agent controlled announcements. D. If the Voice Services card is to be used to play Symposium Express Call Center-controlled announcements. Answer: D 31. A field engineer has just completed an installation of a Symposium Express Call Center (SECC). When the server is brought up for testing, the field engineer detects that the NDLOAM, NCCOAM, ES, and RSM services show the status as unknown. What causes these services to stay in an unknown state? A. RSM is not configured properly. B. The switch is not connected to the ELAN. C. These services are not used for SECC 4.2. D. The master script has not been validated and activated in the Script Editor. Answer: C 32. A technician is establishing a Symposium Express Call Center configuration and has logged onto a Meridian 1 to download switch resource information. The data capture procedure is in progress when a

maintenance message is received from the Meridian 1. Which action will occur? A. Data import will fail. B. Data capture and maintenance action will proceed in parallel. C. If data capture is more than 50% complete, data import will continue.
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