ACKNOWLEDGEMENT

We would like to present this project with a sense of satisfaction that whatever knowledge we have gained in our theoretical curriculum can be indeed used in real life situation and can enhance our view at looking towards things in a wider perspective. This report gave us a chance to know the latest developments in the manufacturing industry & service industry. It gave us a whole new outlook on how the work is being done to such an extent that they differentiate from others by being the best in the Industry. Personally in our opinion these kinds of practices should be imparted in all the courses provided in the curriculum We would personally like to thank Prof VARSHA for giving us an opportunity to work on such a brilliant perspective and guided us towards the where abouts and important inputs.

Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.

OUR MISSION
"to provide superior, proactive banking services to niche markets globally, while providing cost-effective, responsive services to others in our role as a development bank, and in so doing, meet the requirements of our stakeholders".

OUR VISION
"to become the bank of choice for corporates, medium businesses and upmarket retail customers and to provide cost effective developmental banking for small business, mass market and rural markets"

HISTORY
Bank of India was founded on 7th September, 1906 by a group of eminent businessmen from Mumbai. The Bank was under private ownership and control till July 1969 when it was nationalised along with 13 other banks. Beginning with one office in Mumbai, with a paid-up capital of Rs.50 lakh and 50 employees, the Bank has made a rapid growth over the years and blossomed into a mighty institution with a strong national presence and sizable international operations. In business volume, the Bank occupies a premier position among the nationalised banks. The Bank has 2628 branches in India spread over all states/ union territories including 93 specialised branches. These branches are controlled through 48 Zonal Offices . There are 24 branches/ offices (including three representative offices) abroad. The Bank came out with its maiden public issue in 1997. Total number of shareholders as on 31/03/2006 is 2,38,708. While firmly adhering to a policy of prudence and caution, the Bank has been in the forefront of introducing various innovative services and systems. Business has been conducted with the successful blend of traditional values and ethics and the most modern infrastructure.

The Bank has been the first among the nationalised banks to establish a fully computerised branch and ATM facility at the Mahalaxmi Branch at Mumbai way back in 1989. The Bank is also a Founder Member of SWIFT in India. It pioneered the introduction of the Health Code System in 1982, for evaluating/ rating its credit portfolio. The Bank's association with the capital market goes back to 1921 when it entered into an agreement with the Bombay Stock Exchange (BSE) to manage the BSE Clearing House. It is an association that has blossomed into a joint venture with BSE, called the BOI Shareholding Ltd. to extend depository services to the stock broking community. Bank of India was the first Indian Bank to open a branch outside the country, at London, in 1946, and also the first to open a branch in Europe, Paris in 1974. The Bank has sizable presence

abroad, with a network of 23 branches (including three representative office ) at key banking and financial centres viz. London, Newyork,Paris,Tokyo,Hong-Kong,and Singapore. The international business accounts for around 20.10% of Bank's total business. The Bank has identified specialized target groups to develop core advantage for future growth. The Bank, as on March 2003, had 93 specialized branches comprising Corporate Banking Branches to undertake very large credit business, Overseas Branches specializing in Foreign Exchange Business, NRI Branches which specially cater to the requirements of Non-Resident Indians, Capital Market Branches which undertake all activities relating to capital market such as collection of applications, processing of refund orders, Merchant Banking etc. Commercial & Personal Banking Branches cater to the requirements of high net worth customers. Apart from this, the Bank also has specialized Branches for Asset Recovery, Small Scale Industries, Hi-tech Agriculture Finance, Lease Finance and Treasury. To effectively meet the ever-growing challenges and competition, the Bank has made a good head-way in bringing about technological upgradation. MIS and critical functions of controlling offices have been computerized. At present, the operations at about 2562 branches are totally computerized. 70 branches operate in partially-computerized mode besides this 964 branches and 31 extension counters are migrated to Core Banking Solution. New facilities such as, Telebanking, ATM & Signature Retrieval Systems have been introduced in a progressing manner to add value to services.

Telebanking facilities with Fax on Demand facility, Remote Access Terminals for Corporate Customers are now available at many branches. The Bank has installed ATMs in Mumbai and other centres in the country. The Bank is a member of the RBI's VSAT Network and has installed 39 VSATs linking strategic branches/offices. The Bank is making a paradigm shift from branch automation to bank automation and is in the process of implementing a Multi-Branch Banking Project, that facilitates City-wise Connectivity of Computerized Branches. As on September 2003 the connectivity has been done in 200 cities/ towns. The Bank is in the process of installing BOINET, a Wide Area Network for providing a inter- and intra-city connectivity, as a part of enhancing its decision support system.

The Bank's corporate personality and philosophy are fully reflected in the emblem, which is a five-pronged Star -- a harmonious blend of traditional and the functional. The elongated prong pointing upwards, conveys the Bank's drive to achieve ascending goals. The Star is a beacon and guide to those in need of direction.

PREFACE
Organisations go through phases of birth, growth, maturity and rejuvenation. In reaching this spot, Bank of India has successfully come over several challenges and turbulence and occupies a pride of place in Indian Banking. It is a matter of pride for us that our Bank has been ranked 4th by M/s. AC Nielsen ORG-MARG surveyors, amongst India's Topmost 50 trusted Service Brands.Bank has always been in the forefront to adopt new technology to enhance the quality of services rendered to customers. In order to leverage technology for further growth and efficient customer service, Bank is implementing Core Banking Solution (CBS) at 750 strategic branches which will cover 80% of the Bank's business. It would enable the Bank to remain competitive in providing the services through the latest technological innovations. All this is aimed at the sole objective of enhancing Customer Satisfaction. It is a major technology based initiative that will radically transform the way our branches look, work and serve the customer.

With this, Anytime - Anywhere - Anyhow Banking will truly become possible. For institutionalising the quality management system, the Bank has targeted ISO 9001-2000 accreditation of about 250 branches by March 2005. So far, 27 branches have already been accredited. We have introduced a QUALITY POLICY in which Bank of India is committed to become the Bank of Choice by providing SUPERIOR PRO-ACTIVE ,INNOVATIVE, STATE OF THE ART Banking Service with an attitude of Care and Concern for the Customers and Patrons.

OUR BACK OFFICE SERVICES

DELEGATION OF POWERS
We will ensure that authorities at various levels will be empowered with adequate powers to take prompt decisions with regard to sanctioning of loans and advances, issuance of guarantees, settlement of claims of deceased depositors, issuance of duplicate demand drafts, deposit receipts, other claims and administrative matters concerning customer service.

REORGANISATION
In order to facilitate quick decision-making and to suit the changing requirements, the organisational structure has been revamped. More specialised branches like Personal Banking Branches, Corporate Branches, Small Scale Industries Branches, Hitech Agricultural Finance Branches, Housing Finance Branches, Capital Market Branches, Overseas and NRI Branches have been opened at important centres.

TRANSPARENCY AND SECRECY

We will ensure that there would be transparency in all business operations at all stages. Customers will be educated about the various products and facilities available. An uniform strategy will always be adopted to eliminate any possibility of discrimination on caste, creed and religion or economic status of the clients. Secrecy norms will be simultaneously observed to protect the interests of our customers.

SURVEYS BY OUTSIDE AGENCIES

All steps will be taken to improve Customer Service and enhance customer satisfaction. Towards this end, our services will be got evaluated through outside reputed marketing agencies with a view to assessing the quality of services extended at the branches and to ensure that our customer service match the expectations of our various clientele.

LIST OF PRODUCTS AND SERVICES

1. Deposit Products

Savings Bank Account BOI Savings Plus Current Deposit Account Double Benefit Deposit Fixed Deposit Quarterly Income Certificate Monthly Income Certificate Recurring Deposit Foreign Currency Deposit Scheme FCNR Deposit Floating Rate Deposit Scheme Deposit Scheme for Senior Citizens Special Deposit Product for High Value Deposit Customer

2. Loan Products

Cash credit Overdraft Loan against Bank Deposit Loan against NSC, KVP, LIC policies etc. Agricultural Loan SSI Finance Star SSI Supreme Scheme, Priyadarshini Scheme etc. Star Home Loan Star Personal Loan Star Mortgage Loan Star IPO

Star Autofin Star Education Loan Medimobile Loan Gold Loan Bullion Banking Bill Finance Bank Guarantee Export Finance Channel credit Corporate Loan Discounting Future Cash Flows Foreign Currency Swing

3. Other Products and Services

Credit Cards Debit cum ATM card Depository Services Safe Deposit Vault Safe Custody Services Government Relief Bonds Retailing of Government Securities Multi Branch Banking Telebanking and Fax on demand Internet / SMS Banking Corporate Remote Access Terminal SWIFT

Electronic Clearing Service / Electronic Fund Transfer

ASSOCIATION OF BANK OF INDIA WITH SEVERAL PROJECTS :GREEN REVOLUTION WHEN THE GOING GETS TOUGH, THE TOUGH GET GOING

 WHITE REVOLUTION "SUCCESS IS A JOURNEY NOT A DESTINATION" POULTRY "Achievers don't need to be egged on, they go all out and succeed" HI-TECH AGRICULTURE You can overcome any obstacle, as long as you concentrate on the goal" BLUE REVOLUTION "You cannot discover new oceans unless you have the courage to lose sight of the shore" ARTISAN, VILLAGE & COTTAGE INDUSTRY "Hands that work wonders for self sufficiency EMPLOYMENT GENERATION AND POVERTY ALLEVIATION "To make oneself strong, willed and decisive you must have a determined approach"

WOMEN ENTREPRENEURS "To soar freely in the open sky, you need to have strong wings." REGIONAL RURAL BANKS "For the unreached strata .. a ray of hope"

OUR PLEDGE TO COUNTRY AND TO ITS PEOPLE

We shall work within the legal framework of our country and not violate any provisions of the law of the land. We shall work in conformity with the instructions, regulations, guidelines issued by regulatory authorities like Govt. of India, Reserve Bank of India, SEBI, IBA, etc. We shall comply with all prudential norms laid down by various authorities for different functions in the interest of Bank's clientele. We shall give wide publicity to all kinds of services and products offered by our Bank so that our valued clients shall know what we are offering. We shall make special efforts to popularise new schemes in rural Branches, improve facilities for senior citizens, introduce special schemes for students, weaker sections, women and unemployed youths etc. We shall fulfil all commitments under the Priority Sector lending.