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CHAPTER 1: INTRODUCTION
At HDFC Standard Life Insurance, I was assigned with the topic as “Market Research
on Financial Consultant” for my project work. The selection of the topic was in order to
take know how do these companies generates business through them.
Financial Consultants are those sources of a company who have their own relations and
personal contacts among common public that they use to generate business through.
Company has certain criteria to recruit these Financial Consultants. The steps are as
follows.
• He should be at least 12th passed.
• He should complete IRDA training.
• He should clear the IRDA exam.
• He should through successfully the exam and training.
Some other criteria:
• He should have good personal contacts.
• He should have convincing power.
• He should be above 18th year old.
Once he through all these steps of recruitment, he becomes the legal Financial
Consultant of the company and reserve the right to sale the policy to any prospect client
also he is paid the commission a certain percentage. There are some reward and tour
package also.
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1
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
The financial sector is one of the booming and increasing leaps and bounce, some of
the experts say only 20% of Indian population is insured which means 80% Indian are not
insured and therefore having a bright prospect of progress of this sector where I too would
like to build my career and be a part of success story.
The Financial consultants are another channel through which the company sales its
policy. It is really difficult to convince and sale a single policy but since these consultants
have their contacts which they can sale a single policy. Whereas I found my interest in
dealing, interacting and handling a team, because all this most of time park you in some
critical zone which becomes challenge for you and your responsibility becomes to solve the
critical situation or problems.
After interacting with company’s marketing head I got to know that they have many
Financial Consultants but not getting the policies up to the expectations level of the
company. Company is really interested in knowing if there is any mistake or lacking
somewhere in process of recruiting and or the criteria they have fixed for the recruitment.
The ultimate purpose of giving me this topic was to revise its recruitment policy/process.
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2
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
HDFC was started by Hasmukh Bhai Parekh in1977 with the formation of Malhotra
Committee. HDFC was incorporated with the primary objective of meeting a social need
that of promoting home ownership by providing long-term finance to households for their
housing needs. HDFC was promoted with an initial share capital of Rs. 10 crores.
HDFC has since emerged as the largest residential mortgage finance institution in
the country. The corporation has had a series of share issues raising its capital to Rs. 119
crores. The net worth of the corporation as on March 31, 2000 stood at Rs. 2,096 crores.
HDFC operates through 75 locations throughout the country with its Corporate
Headquarters in Mumbai, India. HDFC also has an international office in Dubai, U.A.E.,
with service associates in Kuwait, Oman and Qatar.
b) Maintain its position as the premier housing finance institution in the country.
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3
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
STANDARD LIFE:
The Standard Life Assurance Company ("Standard Life") was established in 1825
and the first Standard Life Assurance Company Act was passed by Parliament in 1832.
Standard Life was reincorporated as a mutual assurance company in 1925.
Standard Life is Europe's largest mutual life assurance company. Standard Life,
which has been in the life insurance business for the past 182 years, is a modern company
surviving quite a few changes since selling its first policy in 1825. The company expanded
in the 19th century from its original Edinburgh premises, opening offices in other towns
and acquiring other similar businesses.
Standard Life currently has assets exceeding over £70 billion under its management
and has the distinction of being accorded "AAA" rating consequently for the past six years
by Standard & Poor.
The group’s Hong Kong subsidiary, Standard Life Asia Limited (“SL Asia”), was
incorporated in 1999 as a joint venture and became a wholly-owned subsidiary of Standard
Life in 2002. The group’s operations in Hong Kong were established to give the group a
presence in the Far East from which it could expand into China. The group’s joint ventures
in India with Housing Development Finance Corporation Limited (“HDFC”) were
incorporated in 2000 (in relation to the life assurance and pension’s joint venture) and 2003
(in relation to the investment management joint venture). The group’s joint venture in
China with Tianjin Economic Development Area General Company (“TEDA”) became
operational in 2003.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
• The Standard Life group has been looking after the financial needs of customers for
over 182 years
• It currently has a customer base of around 7 million people who rely on the
company for their insurance, pension, investment, banking and health-care needs
• Its investment manager currently administers £125 billion in assets
• It is a leading pensions provider in the UK, and is rated by Standard & Poor's as
'strong' with a rating of A+ and as 'good' with a rating of A1 by Moody's
• Standard Life was awarded the 'Best Pension Provider' in 2004, 2005 and 2006 at
the Money Marketing Awards, and
• It was voted a 5 star life and pension’s provider at the Financial Adviser Service
Awards for the last 10 years running.
• The '5 Star' accolade has also been awarded to Standard Life Investments for the last
10 years, and to Standard Life Bank since its inception in 1998.
• Standard Life Bank was awarded the 'Best Flexible Mortgage Lender' at the
Mortgage Magazine Awards in 2006.
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5
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
The company was incorporated on 14th August 2000 under the name of HDFC
Standard Life Insurance Company Limited.
Their ambition from the beginning was to be the first private company to re-enter
the life insurance market in India. On the 23rd of October 2000, this ambition was realised
when HDFC Standard Life was the first life company to be granted a certificate of
registration.
HDFC are the main shareholders in HDFC Standard Life, with 81.4%, while
Standard Life owns 18.6%. Given Standard Life's existing investment in the HDFC Group,
this is the maximum investment allowed under current regulations.
HDFC and Standard Life have a long and close relationship built upon shared
values and trust. The ambition of HDFC Standard Life is to mirror the success of the parent
companies and be the yardstick by which all other insurance companies in India are
measured.
HDFC Standard Life Insurance Company Ltd. is one of India’s leading private life
insurance companies, which offers a range of individual and group insurance solutions. It is
a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.),
India’s leading housing finance institution and one of the subsidiaries of Standard Life plc,
leading providers of financial services in the United Kingdom.
Both the promoters are well known for their ethical dealings and financial strength
and are thus committed to being a long-term player in the life insurance industry.
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6
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
HDFC Standard Life offers a bouquet of insurance solutions to meet every need.
The company caters to both, individuals as well as to companies looking to provide benefits
to their employees.
For individuals, the company has a range of protection, investment, pension and
savings plans that assist and nurture dreams apart from providing protection. The customers
can choose from a range of products to suit their life-stage and needs.
For organizations they have a host of customized solutions that range from Group
Term Insurance, Gratuity, Leave Encashment and Superannuation Products. These
affordable plans apart from providing long term value to the employees help in enhancing
goodwill of the company.
The products of the company are categorized into various sections which are as
follows :
A. INDIVIDUAL PRODUCTS
B. GROUP PRODUCTS
C. RURAL PRODUCTS
D. SOCIAL PRODUCTS
E. TAX BENEFITS
For Organizations, HDFC Standard Life has a host of customized solutions that
range from Group Term Insurance, Gratuity, Leave Encashment and Superannuation
Products. These affordable plans apart from providing long term value to the employees
help in enhancing goodwill of the company.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
Individual Products:
1. HDFC Children's Plan,
2. HDFC Endowment Assurance Plan,
3. HDFC Loan Cover Term Assurance Plan,
4. HDFC Money Back Plan,
5. HDFC Personal Pension Plan,
6. HDFC Single Premium Whole Of Life Plan,
7. HDFC Term Assurance Plan,
8. HDFC Unit Linked Endowment,
9. HDFC Unit Linked Endowment Plus,
10. HDFC Unit Linked Pension,
11. HDFC Unit Linked Pension Plus,
12. HDFC Unit Linked Young Star,
13. HDFC Unit Linked Young Star Plus
At HDFC Standard Life realize that not everyone has the same kind of needs.
Keeping this in mind, varied range of products that customer can choose from to suit all
needs. These will help secure customer future as well as the future of family.
Protection Plans:
Customer can protect his family against the loss of his income or the burden of a
loan in the event of his unfortunate demise, disability or sickness. These plans offer
valuable peace of mind at a small price.
HDFC Standard Life Protection range includes Term Assurance Plan & Loan Cover Term
Assurance Plan.
Investment Plans:
HDFC Standard Life Single Premium Whole of Life plan is well suited to meet long
term investment needs. HDFC Standard Life provides with attractive long term returns
through regular bonuses.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
Pension Plans:
HDFC Standard Life Pension Plans help secure financial independence even after
retirement. Pension range includes Personal Pension Plan, Unit Linked Pension, and Unit
Linked Pension Plus Savings Plans.
Savings Plans:
HDFC Standard Life Savings Plans offer flexible options to build savings for future
needs such as buying a dream home or fulfilling children’s immediate and future needs.
Group Products:
1. Group Term Insurance,
2. Group Variable Term Insurance,
3. Group Unit Linked Plan,
4. Gratuity Group Unit Linked Plan,
5. Superannuation Group Unit Linked Plan ,
6. Leave Encashment
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
PRODUCT PORTFOLIO
HDFC offers products as per the life stages of the customers and their respective needs.
Your insurance need will change as your life does, from starting to work to enjoying
your golden years and all the stages in between. Each one of these stages may pose a
different insurance need/cover for you. In this section, we have drawn up the basic life
stages and help you analyze various insurance needs accordingly.
An important stage where one lays down the foundation of a successful life ahead.
Take advantage of the time and power of compounding to ensure that you build up your
dreams. Start saving early.
NEEDS:
Save for Home & Wedding
Tax Planning
Save for Golden Years
NEEDS:
Planning for home / securing your home loan liability.
Save for vacation.
Save for your first child.
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11
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
Once you have children, your need for life insurance is even more. You need to
protect your family from an untoward incident. Ensure your protection umbrella takes into
account the future cost of securing your child’s dream. You will want life to go on for your
loved ones, and having enough life insurance is a way to help ensure that.
NEEDS:
Provide for children's education
Safeguarding family against loan liabilities
Savings for post-retirement
While you are busy climbing the ladder of success today, it is important
for you to take time and plan for your life after retirement. Having an early start for
retirement planning can make a significant difference to your savings. Think about your
golden years even before you have reached them. The key is to think ahead and plan well
using your time and money.
NEEDS –
Provide for regular income post retirement
Immediate Tax benefits
Lead a secure, independent and comfortable life style in your retirement
years.
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12
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
• I compared two products, ICICI smart kid unit link and HDFC young star, in both
the policies parent is insured and child in nominee or beneficiary,
• Both the policies contains same features, only additional rider is available in smart
kid is income benefit rider (IBR), how this rider works? this rider comes in the
picture when the parent expires or becomes permanent disable at that time this rider
pay 10% of sum assurance to nominee,
• HDFC Youngstar offers Insurance Cover upto 20 Times of Annual Premium. You
may Pay Rs. 30000 per year & take Insurance Cover of Rs. 6 Lacs.
• You may take Critical Illness Rider in HDFC Youngstar upto 65 years Age(as it
Cheaper than other ULIPS ).
• The returns from HDFC Taxsaver, HDFC LT Advantage fund are better than the
returns from HDFC Standard Life Equity Fund.
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13
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
• HDFC is India’s leading housing finance institution and has helped build more than
23, 00,000 houses since its incorporation in 1977.
• In Financial Year 2003-04 its assets under management crossed Rs.36,000Cr.
• As at March 31, 2004, outstanding deposits stood at Rs. 7,840 crores. The depositor
base now stands at around 1 million depositors.
• Rated ‘AAA’ by CRISIL and ICRA for the 10th consecutive year
• Awarded The Economic Times Corporate Citizen of the year Award for its long-
standing commitment to community development.
• Presented the ‘Dream Home’ award for the best housing finance provider in 2004 at
the third Annual Outlook Money Awards
• HDFC Standard Life Insurance is the first private life insurance company to be
granted a license by IRDA
• Rated as the "Best New Insurer - 2003" by Outlook Money magazine, India’s
number 1 personal finance magazine
• Rated by ‘Business world’ as ‘India’s Most Respected Private Life Insurance
Company’ in 2004.
• Has the highest brand recall, close to 80% (Source: AC Neilson ORG MARG, April
2005)
• Has one of the widest branch networks with offices in over 100 cities servicing over
440 towns
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
• HDFC Bank
• HDFC Mutual Fund
• HDFC Standard Life Insurance Company
• HLSIL
• HDFC Chubb General Insurance Company Ltd.
• Intelnet Global Services Ltd.
• Other Companies Co-Promoted by HDFC
• Financial Information with regard to Subsidiary Companies
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15
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
BANCASSURANCE
GROUP COMPANIES PARTNERS
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
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17
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
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18
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
• SECURITY: Providing long term financial security to our policy holders will be
our constant endeavor. We will be do this by offering life insurance and pension
products.
• TRUST: We appreciate the trust placed by our policy holders in us. Hence, we will
aim to manage their investments very carefully and live up to this trust.
• INNOVATION: Recognizing the different needs of our customers, we will be
offering a range of innovative products to meet these needs.
• INTEGRITY
• CUSTOMER CENTRIC
• PEOPLE CARE “ONE FOR ALL AND ALL FOR ONE”
• TEAM WORK
• JOY AND SIMPLICITY
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20
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
Chairman
MD
Zonal Manager
Regional Manager
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21
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
Recruit consultants were with good background human being and through rigorous
process of recruitment but still not able to perform up to the expectation level of company,
HR is not able to short out the problem why the performance is not coming even after
giving the full marketing support.
PRIMARY OBJECTIVES:
• To recruit more and more Financial Consultant and to promote the benefits those are
provided by HDFC Standard Life to its Financial Consultants
• To find the different way of recruiting and selecting the Financial Consultants who
can produce more and fruitful results.
• To study awareness of the HDFC Standard life insurance
SECONDARY OBJECTIVES:
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22
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
The same problem was with the all other branches of HDFC even out of the Pune city.
The management is conducting the same research on a big ground while my contribution is
tiny. Though my sample size and geographical area was defined and confine to a particular
territory but the application of out put from the research are going to be wide.
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23
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
All the findings and conclusions obtained are based on the survey done in the
working area within the time limit. I tried to select the sample representative of the whole
group during my job training. I have collected data from Chartered Accountants, Tax
Consultants, Businessman, Share Brokers, Lawyers, Working Professionals, House Wives
and Retired Persons in Pune.
RESEARCH PLAN:
Research was initiated by examining the secondary data to gain insight into the
problem. By analyzing the secondary data, the study aim is to explore the short comings of
the present system and primary data will help to validate the analysis of secondary data
besides on unrevealing the areas which calls for improvement.
The data for this research project has been collected through self Administration.
Due to time limitation and other constraints direct personal interview method is used. A
structured questionnaire was framed as it is less time consuming, generates specific and to
the point information, easier to tabulate and interpret. Moreover respondents prefer to give
direct answers. In questionnaires open ended and closed ended, both the types of questions
has been used.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
COLLECTION OF DATA:
1: Secondary Data: It was collected from internal sources. The secondary data was
collected on the basis of organizational file, official records, news papers, magazines,
management books, preserved information in the companies database and website of the
company.
2: Primary data: All the Chartered Accountants, Tax Consultants, Insurance Agents, Auto
loan providers were personally visited and interviewed. They were the main source of
Primary data. The method of collection of primary data was direct personal interview
through a structured questionnaire.
Since it is not possible to study whole universe, it becomes necessary to take sample
from the universe to know about its characteristics.
My sample size for this project was 200 respondents. Since it was not possible to
cover the whole universe in the available time period, it was necessary for me to take a
sample size of 200 respondents.
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25
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
The mode of collection of data will be based on Survey Method and Field Activity.
Primary data collection will based on personal interview. I have prepared the questionnaire
according to the necessity of the data to be collected.
• It was not possible to understand thoroughly about the different marketing aspects
of the Financial Consultant within 60 days.
• As stipend, money was not given it was difficult to continue the project work.
• All the work was limited in some limited areas of Pune so the findings should not be
generalized.
• The area of research was Pune; It was too vast an area to cover within 60 days.
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26
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
1.Your Age?
TABLE
Sr. No. Category No. of Respondents Percentage
1 18-23 Years 40 20%
2 24-29 Years 70 35%
3 30-35 Years 60 30%
4 35 & above 30 15%
Total 200 100%
Base 200 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
20% respondent’s age are 18 to 23 years.
35% respondent’s age are 27 to 29 years.
30% respondent’s age are 30 to 35 years.
15% respondent’s age are 35 to above years.
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27
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
2. Marital status?
TABLE
Sr. No. Category No. of Respondents Percentage
1 Married 140 70%
2 Unmarried 60 30%
Total 200 100%
Base 200 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
70% respondent’s are married.
30% respondent’s are unmarried.
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28
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
3. Educational Qualification?
TABLE
Sr. No. Category No. of Respondents Percentage
1 Under graduate 50 25%
2 Graduate 80 40%
3 Post graduate 70 35%
Total 200 100%
Base 200 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
25% respondent’s are Under graduate.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
TABLE
Sr. No. Category No. of Respondents Percentage
1 Less than five years 78 39%
2 More than five years 122 61%
Total 200 100%
Base 200 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
39% respondent’s are in Pune is less than five year’s.
61% respondent’s are in Pune is more than five year’s.
5. Your Occupation?
TABLE
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
GRAPH
Interpretation
From the table and graph above it can be seen that
20% respondent’s Occupation is Business.
26% respondent’s Occupation is Profession.
54% respondent’s Occupation is Service.
TABLE
Sr. No. Category No. of Respondents Percentage
1 Less than 2 lacs 98 49%
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
GRAPH
Interpretation
From the table and graph above it can be seen that
49% respondent’s annual household income is less than 2 lacs.
TABLE
Sr. No. Category No. of Respondents Percentage
1 Yes 84 42%
2 No 116 58%
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
GRAPH
Interpretation
From the table and graph above it can be seen that
42% respondent’s are member of a club/gymkhana.
TABLE
Sr. No. Category No. of Respondents Percentage
1 Hard and lucrative 60 30%
2 Hard but not rewarding 18 9%
3 Smooth and rewarding 82 41%
4 No idea 40 20%
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
GRAPH
Interpretation
From the table and graph above it can be seen that
30% respondent’s perception about insurance sector is Hard & lucrative.
9% respondent’s perception about insurance sector is hard but not rewarding.
41% respondent’s perception about insurance sector is Smooth & rewarding.
20% respondent’s perception about insurance sector that they have no idea.
TABLE
Sr. No. Category No. of Respondents Percentage
1 Yes 164 82%
2 No 36 18%
Total 200 100%
Base 200 respondents
GRAPH
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
Interpretation
From the table and graph above it can be seen that
85% respondent’s are known about HDFC Standard life insurance.
15% respondent’s are not known about HDFC Standard life insurance.
TABLE
Sr. No. Category No. of Respondents Percentage
1 Yes 160 80%
2 No 40 20%
Total 200 100%
Base 200 respondents
GRAPH
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
Interpretation
From the table and graph above it can be seen that
80% respondent’s have insurance policy.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
TABLE
Sr. No. Category No. of Respondents Percentage
1 LICI 104 65%
2 ICICI 16 10%
3 HDFC SLIC 8 5%
4 OTHERS 32 20%
Total 160 100%
Base 160 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
65% respondent’s are insured by LICI.
10% respondent’s are insured by ICICI.
5% respondent’s insured by HDFCSLIC.
20% respondent’s insured by OTHERS.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
TABLE
Sr. No. Category No. of Respondents Percentage
1 Yes 70 35%
2 No 130 65%
Total 200 100%
Base 200 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
35% respondent’s are holding license of any insurance company.
65% respondent’s are not holding license of any insurance company.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
TABLE
Sr. No. Category No. of Respondents Percentage
1 Yes 42 60%
2 No 28 40%
Total 70 100%
Base 70 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
60% respondent’s are satisfied with their insurance company.
40% respondent’s are not satisfied with their insurance company.
14. Do you know about HDFC Standard Life Insurance recruitment policies related to
financial consultant?
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
TABLE
Sr. No. Category No. of Respondents Percentage
1 Yes 82 41%
2 No 118 59%
Total 200 100%
Base 200 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
41% respondent’s are known about HDFC Standard Life Insurance recruitment
policies related to financial consultant.
59% respondent’s are not known about HDFC Standard Life Insurance recruitment
policies related to financial consultant.
TABLE
Sr. No. Category No. of Respondents Percentage
1 Yes 60 30%
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
2 No 140 70%
Total 200 100%
Base 200 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
30% respondent’s are interested to become financial consultant.
70% respondent’s are not interested to become financial consultant.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
16. Would you like to earn an additional income through a business opportunity with HDFC
STANDARD LIFE?
TABLE
Sr. No. Category No. of Respondents Percentage
1 Yes 54 90%
2 No 6 10%
Total 60 100%
Base 60 respondents
GRAPH
Interpretation
From the table and graph above it can be seen that
90% respondent’s are interested to earn additional income.
10% respondent’s are not interested to earn additional income
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42
SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
CONCLUSIONS:
Insurance was considered as unsought good which require hard core selling, but in
changing trend in income and people becoming financially literate, the demand for
insurance is increasing day by day. So, it is the company that first approaches gets its share
of reward. Proper after sale service can help the advisors to generate more business.
Gradually people are realizing the fact that insurance is not a necessary evil but means to
attain worry free life.
This activity much attract unemployed people as for them a source of income is a
great help for developing there future. Company’s promotional activities for recruiting
Financial Consultant are also very less.
So, at last the conclusion is that there is tough competition ahead for the company
from its major competitors in terms of number of Financial Consultants.
Last but not the least I would like to thank HDFC SLI for giving me an opportunity
to work in the field of Financial Consultant. I hope the company finds my analysis relevant.
SUGGESTIONS:
Finally some recommendations for the company are as fallows:-
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
To make people aware about the benefit of becoming HDFC Standard Life’s
Financial Consultant, following activities of advertisement should be done through
1. Print Media.
2. Hoarding & Banners.
3. Stalls in Trade Fares
4. Distribution of leaflets containing details information.
5. Company can recruit sales promoters so that maximum information can be
provided to the potential client.
By showing additional and alternative income source along with various schemes
for Financial Consultant in the company so that more and more FC can be recruited.
Make people understand about the meaning of the IRDA authorization and its
validity.
Company should organize the program in the society, so that people will be aware
about the company
Separet time slot for Working Professionals, House Wives and Retired people.
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
CHAPTER 7: LIMITATIONS
Every work has its own limitation. Limitations are extent to which the process
should not exceed. Limitations of this project are:-
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
ANNEXURES
1. QUESTIONNAIRE
QUESTIONNAIRE
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
Dear Sir/Madam,
.
Name: ………………………………………………………………………..
Address: ……………………………………………………………………..
2. Education Qualification.
• Undergraduate □
• Graduate □
• Post graduate □
3. Marital Status.
• Married □
• Single □
No. of Children: __________
4. Number Of year’s Are You in Pune.
5. Occupation.
• Business □
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
• Profession □
• Service □
(Please mention below the type of business/profession you are in incase of service
please mention your organization name and designation)
• <than 2 lack □
• Between 2 to 5 lack □
• Between 5 to 8 lack □
• >than 8 lack □
• Yes □
• No □
• Hard &lucrative □
• Hard but not rewarding □
• Smooth &rewarding □
• No idea □
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
• Yes □
• No □
• Yes □
• No □
11.Name insurance company?
• LICI □ ICICI
• Yes □
• No □
If yes, please specify which company________________________________________
Reason______________________________________________________________
• Yes □
• No □
Reason specify_________________________________________________________
14. Do you know about HDFC SLIC’s recruitment policies related to financial consultant?
• Yes □
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
• No □
• Yes □
• No □
16. Would you like to earn an additional income through a business opportunity with HDFC
STANDARD LIFE?
• YES □
• NO □
17. If yes, how many hours in a week can you commit for this business opportunity?
______________________________________________________________________
Date:
Place: Signature
Thank You
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE
HDFC STANDARD LIFE INSURANCE, PUNE
BIBLIOGRAPHY
1.BOOKS AUTHORS
Marketing Management (10th Edition) Philip Kotler
Marketing Management (3rd Edition) V.S. Ramaswamy
Research Methodology (2nd Edition) C.R.Kothary
Research Methodology S.P. Kasande
2. NEWS PAPERS
Times of India
Financial Express
3. WEBSITES
www.hdfcinsurance.com
www.irda.com
www.google.com
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SURYADATTA INSTITUTE OF MANAGEMENT AND MASS COMMUNICATION, PUNE