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UIDAI
Unique Identification Authority of India
Preface
This training manual introduces Aadhaar enrolment client, the UIDAI client application package. The module is meant to give all users a firm grounding on how to use the Aadhaar enrolment client software. The manual starts with the key concepts of Aadhaar enrolment client. Features of demographic and biometric data are discussed in detail. A major portion of this material revolves around step-by-step guide to complete enrolment process using the client. The next part of this manual covers data backup procedure and guidelines for deleting data. Final part of this book deals with the KYR+ data integration. The material also offers in-depth coverage of the matter related to import & export of data and syncing with CIDR. It contains related screen-shots and real life examples. Target Audience Enrolment operators Enrolment agency supervisors Technical support staff Registrars supervisors TCA staff Any one who wants to know about Aadhaar enrolment client
Dependent or Related Modules To read this manual, only basic knowledge to operate computers is required. To try out the steps explained in this module, you should have a system with Aadhaar enrolment client installed and configured. Related Modules need to be read before starting this module: UIDAI & Aadhaar Aadhaar enrolment process Setting up an enrolment centre Basics on hardware devices Working with biometric devices
Table of Contents
Objectives ............................................................................................................................................... 1 Overview of Aadhaar enrolment client system ...................................................................................... 1 Details of Demographic Data & Biometric Data .................................................................................... 2 Demographic Data ................................................................................................................................ 2 Biometric Data ..................................................................................................................................... 7 Working with Aadhaar enrolment client Step by Step Guide ............................................................ 8 Step 0: Collection and Integration of Pre-enrolment Data ...................................................................... 9 Step 1: Logging in to the Aadhaar enrolment client ............................................................................. 10 Step 2: Importing Pre-enrolment Data ................................................................................................. 14 Step 3: Capturing residents Demographic Data and Banking Information ........................................... 18 Step 4: Capturing residents Photograph .............................................................................................. 39 Step 5: Capturing residents Iris Data .................................................................................................. 45 Step 6: Capturing residents Fingerprint Data ...................................................................................... 48 Step 7: Review and Confirmation of Captured Data ............................................................................. 52 Step 8: Operator and Supervisor confirmation for data collected .......................................................... 53 Step 9: Generate Enrolment ID and Print Acknowledgement Slip & Consent-for-Enrolment ................ 56 Step 10: Export resident Data File ....................................................................................................... 60 Correction process .............................................................................................................................. 61 About tab............................................................................................................................................ 70 Closing Aadhaar enrolment client ....................................................................................................... 70 Data Backup at Local Level ................................................................................................................. 71 Data Restore at Enrolment Client ........................................................................................................ 74 Syncing with CIDR, Deleting Data, Extracting Backup from Enrolment Station .............................. 75 KYR+ Integration................................................................................................................................. 77
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Objectives
At the end of this module, you will learn to: Get an overview of Aadhaar enrolment client application Understand steps for enrolment related to Aadhaar enrolment client application Know the import and export process in Aadhaar enrolment client application Understand various form fields related to demographic data Work with demographic data capturing process in the application Work with biometric data capturing process in the application
Demographic Data Capture: Data entry (manually or using pre-enrolment data) of the resident based on supportive documents like Proof of Identification (PoI) / Proof of Address (PoA). Basic Transliteration: Conversion of the demographic data capture from English (dominant language of Aadhaar client) to any State official languages (such as Hindi, Tamil, Telegu etc.) supported. The regional language (the language to be converted) is selected at the time of configuring the Aadhaar enrolment client. You will find details of transliteration process in this document later on. PIN Code to Region Code Mapping: Supports the Client with master data file so that the mapping from the PIN code to the state, district and village/town/city is correctly done. Local Data Validation: The Client application is able to run a data validation check based on some business rules on Date of Birth, Address & Relationship fields. Biometric Data Capture, Quality Check: The Client is integrated with the biometric devices to capture three pieces of biometric information - Photograph, Iris and Fingerprint. The Client is capable of running a vendor neutral quality check at the back end to ensure that the quality criterion set by UIDAI is met. Enrolment Number and Enrolment Receipt: A resident is provided with an enrolment receipt with the details of the capture. The receipt bears the system generated Enrolment Number. The Enrolment Number can be used by the resident, to ascertain the status of the Aadhaar allocation through Contact Centre and also to track the UIDAI letter once it is dispatched by India Post. Data Storage, Data Transfer: The client ensures a tamper proof transfer of data collected on the field to the Central Identities Data Repository (CIDR) through an offline device like memory stick. The data written to the offline device is encrypted. Where Enrolment agency has adequate bandwidth, online data transfer will also be enabled.
Demographic Data
The demographic data fields and their standards along with the verification process have been prescribed by the Authority and you need to know those properly to capture residents demographic data. There are few mandatory fields, some conditional fields and few optional fields
for collection of demographic data. You must ensure that these items are captured with utmost care and as per the data type which is indicated in the table below. The data is captured either by: 1. The process of pre-registration based on data collected from the Registrars, or 2. Collected during the process of enrolment. In all the cases it is necessary that the data is verified on the basis of the documents produced or through the system of Introducers. The demographic data shall be collected in the resident Enrolment Form prescribed by the Unique Identification Authority of India (UIDAI). [Please see Appendix A for Enrolment Form]. Please note that the accuracy of the demographic data is important for the overall integrity of the database and will lead to a smooth process of allocation of Aadhaar. Table below shows standards for collecting demographic data. Information Name Personal Details Fields Verification Required Yes Verification Procedure Any of the PoI documents Introducer for residents who have no documents ---- Any of the PoA documents Introducer for residents who have no documents Address will be physically verified during Aadhaar letter delivery. But residents physical presence not required during letter delivery No verification of father/ mother/ husband/ wife/ guardian in case of adults
No No
Address Details
Yes
Introducer Details
Fathers/ Mothers/ Husbands/ Wifes/ Guardians Name* Fathers/ Mothers/ Husbands/ Wifes/ Guardians Aadhaar* Introducer Name** Introducers Aadhaar**
Conditional
Conditional
Yes
Introducers name, Aadhaar on the form Introducers thumbprint endorsing the Resident in the Review tab of the enrolment software
Mobile Number No --Email Address No --## A flag is maintained to indicate if date of birth (DoB) is verified. In case exact DoB is not known, resident should indicate only the age. Enrolment software has the provision to capture age and calculate the year of birth. Contact Details * For infants, father/ mother/ guardians name (at least one) and Aadhaar is mandatory. * For children under a particular age, biometric de-duplication will not be done. Hence their Aadhaar will be flagged as such until they are biometrically de-duplicated at a later age. Their Aadhaar will be linked to at least one of the parents Aadhaar. * In case the adult is not in a position or does not want to disclose name of father/ mother/ husband/ wife/ guardian, select the flag (by clicking Not Given field) in the Aadhaar enrolment client Application) to indicate that resident has not given the relationship details. ** For residents with no document proof, an Introducer should certify his/ her identity.
Spelling should be as desired by resident both in English and the regional language. 6. If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollees preferred name should be recorded. 7. Sometimes infants and children may not have been named yet. Please try to find out the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting Aadhaar. 8. In case of non-availability of supporting documents for PoI, the name should be recorded with the assistance of the Introducer. 9. Try to avoid the usage of salutation like Mr., Mrs., Dr., Lt. Gn. Etc. Date of Birth (DoB) 1. Write date of birth of resident, indicating day, month and year in the relevant boxes provided. Record the day (2 digits), month (2 digits) and year (4 digits). Age 1. If the exact date of birth is not known, then resident provides her / his age (in years). Record the same in relevant box. The transliteration will show the year of birth. Gender 1. Gender has to be recorded by the Enrolment agency as declared by the enrollee in the box provided by recording Male, Female or Transgender respectively. Residential Address 1. The Enrolment agency, with help of Registrars supervisor should verify the proof of address document produced by the individual before recording the address in case of document based verification. 2. Record the residential address in the fields provided. 3. The address should be recorded as available in the documentary evidence produced by the enrollee. Leave space between two words. Ensure that the particulars are filled up correctly. [This sequence is according to the Enrolment Form. In the client application, Pin Code is to be recorded first, which auto-populates State, District etc.] 4. In line 1 of the address, record care of persons name, if any. Usually this has to be captured for children and old age people living with parents and children respectively. If not available, leave the Address line 1 blank.
5. In line 2 of the address, record building number / house number and name. Generally in rural areas, building number / house number and name are not available. If so leave the address line 2 blank. In the client application, select Simple Contact in case of rural areas, so that this field will not appear. 6. Write the street number and name, if any, in address line 3, otherwise leave it blank. In the client application, select Simple Contact in case of rural areas, so that this field will not appear. 7. Write major/minor landmark if any in address line 4, otherwise leave it blank. Point out to the resident that the landmark will be printed as a part of the address, and hence should contain some additional information. So, something like Near Roxy Cinema, not Roxy Cinema. 8. Write name of Area/Mohalla/Locality/Sector in Address line 5, otherwise leave it blank. 9. Name of the village/town/city is to be written in address line 6. The application will autopopulate this based on Pin Code provided. 10. Write the name of District and State in address line 6 and 7. The application will autopopulate this based on Pin Code provided. 11. Ascertain the Postal Index Number Code (PIN code) and record in the boxes. In the client application, Pin Code is to be recorded first. 12. If resident asks to add additional information in address for clarification, and that information is not in PoA, like adding landmarks, street name etc., same can be added provided the address itself does not change. House number and village /town/city must remain unchanged.
Biometric Data
The UIDAI has decided to collect the following pieces of biometric information from the enrollees/residents: Facial image Iris - both eyes
Finger prints of all fingers. Finger prints are captured in the following sequence: o o o Left hand four finger slap Right hand four finger slap Capture of both the thumbs
You need to capture the above pieces of biometric information of the enrollees using Aadhaar enrolment client and the attached biometric devices. [For biometric data capture standards and detailed guidelines, please read Working with Biometric Devices manual]
Step 2: Importing the pre-enrolment data file into the application by Enrolment operator Step 3: Capturing residents demographic data, banking information and biometric exception (if any) by Enrolment operator Step 4: Capturing residents Photograph with biometric exception (if any) by Enrolment operator Step 5: Capturing residents Iris data by Enrolment operator Step 6: Capturing residents Fingerprint data by Enrolment operator
Step 7: Reviewing and confirming the capture data by resident Step 8: Confirming the collected data by Enrolment operator and Verifying the biometric exceptions (if any) by Enrolment supervisor Step 9: Generating Enrolment Slip & Consent-for-Enrolment Slip by Enrolment operator Step 10: Exporting the captured data at the end of the enrolment session by Enrolment operator First three steps are in different color scheme because these steps are to be performed only once / at the beginning of the enrolment.
Next, Enrolment operator logs into the Aadhaar enrolment client application to capture resident data.
Figure 1: Aadhaar enrolment client icon OR 2. Click Start All Programs Aadhaar Enrolment Client. You will see the following screen: UID Authority of India Aadhaar Enrolment Client
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Enter your Windows User Name as Operator ID and Password and click the Login button.
Figure 3: Configure the Enrolment Client Message In case, the operator is not registered, the application will throw an error message as shown below.
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Figure 5: Demographic Data Capture Screen After logging into the Aadhaar enrolment client check the footer area i.e. left hand bottom corner. The first image indicates if the camera connection. The second image indicates the Iris scanner connection. The third image indicates the Slap/ Finger print scanner connection The forth image indicates the Printer connection
A red icon will appear on top of the images if devices are not connected or recognized. The red icon will not be seen if the devices are recognized.
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Figure 6: Device connection indicators The entire application screens have broken into 3 main segments, the header, main page and the footer. The header section has the Aadhaar Logo, the main header tabs (new enrolment, correction, export data, import data, configuration and about) and the footer section has Registrar name, Enrolment Agency name, Station number, Machine ID and to the far right corner the version of the client application is displayed.
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Aadhaar Logo
Registrar name
Station number
Machine ID
Client version
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residents demographic details available, and that this process is being done to reduce the amount of time spent on typing, and to reduce errors in data entry. Click the import data menu from the top of the application to open the Import PreEnrolment Data screen.
Click the Browse button to select the pre-enrolment data file. The following Open dialog box will appear:
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Go to the appropriate folder from the Look in drop-down field. Select the pre-enrolment data file and click the Open button. Click the Start Import button to complete the import. The following screen will appear after completing the import.
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Figure 10: Record Details After Importing Pre-Enrolment Data If there were errors importing some records from the pre-enrolment data file, the list of such records is displayed on a screen. Click the Generate Report button to generate a report. This report will be sent to the Registrar. Send this report to the team that actually supplied the pre-enrolment data, so that they can fix the errors.
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Figure 11: Generate error report The demographic data which are imported in this step are now available in the Aadhaar enrolment client application.
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To begin doing this, click the new enrolment menu (if you are presently not in the Demographic screen). This will take you to demographic data capture screen.
Figure 12: Demographic Data Capture Screen The Enrolment operator can capture the residents demographic data in the following two ways: 1. By entering the Pre-Enrolment ID that was provided to the resident when the preenrolment data was collected by the registrar (refer step 0). OR 2. Manually entering the residents data from the Enrolment Form filled-up by the resident or from the documents provided by the resident. In both cases, Verifier (Registrars supervisor or Enrolment agency personnel) will verify the PoI (Proof of Identity) and PoA (Proof of Address) against original documents produced by the resident before starting enrolment. PoI requires a document containing the residents name and photograph, whereas the PoA contains the name and address. Filling paper forms is not mandatory and may not be required at all in case of prefilled data. Unless Registrar suggests otherwise, this enrolment form can be given back to the resident after enrolment data is captured in Aadhaar enrolment client. You should guide resident in filling up and signing the form.
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1. Capturing residents Demographic Data (by entering Pre-enrolment ID) Where applicable, Registrar shares the pre-enrolment data / beneficiary database (depending on the registrar this could be the Ration card, or an NREGA job card, EPIC, PAN card, LIC Policy etc.) with Enrolment Agencies for carrying out the enrolments. Enrolment agency load and test beneficiary database on enrolment centre laptops / desktops and ensure it is accessible / searchable. [To know how the pre-enrolment data was created please read Pre-Enrolment Data Integration section of Setting up an Enrolment Centre module] If the residents data is present in the pre-enrolment database, then she/he needs to bring the same valid documents (like Ration Card, NREGA job card etc.) that were shown and noted during the pre-enrolment drive (refer step 0). This allows you to use the pre-enrolment ID to auto-fill the fields on the demographic data form. Verifier (Registrars supervisor or Enrolment agency personnel) will verify those documents (like Ration Card, NREGA job card etc.) against the photocopies before starting the data capture. In the demographic data capture screen, enter the Pre-enrolment ID. (Pre Enrolment ID is the document ID for the document which the resident has.) For example, Ration Card number, Passport number etc. Partial search on Pre-enrolment ID is enabled at 4th character. Then click the GO button. This will automatically fill the available residents demographic data from the pre-enrolment data file.
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Figure 13: Displaying Pre-Enrolled Demographic Data After auto-population, you can manually add or change any data, if required.
If the resident wants to change some data (from what was captured during pre-enrolment), then also she/he is required to bring the documents to validate that change of data.
In case of manual entry, you need to press Tab button to get the transliterated version. If the cursor is currently in the English field, press the Tab button to move to the
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corresponding regional language field. You can also click on the corresponding regional language field directly. The application will then automatically transliterate the data from English to the regional language. These fields are editable. After transliterating in regional language, if you find any error like spelling mistake etc., you can modify the same manually. You must check the transliterated text for errors. For instance, after automatic transliteration, not all text in the corresponding regional field may be translated correctly; some of it must be translated, and repositioned manually. For example, when capturing landmark, Near Roxy Cinema is transliterated into Hindi as . You must pay attention to this transliterated text and modify it to .
2. Capturing residents Demographic Data (manually filling-in Data) If the resident did not participate in the pre-enrolment drive (done by Registrar, Enrolment agency as discussed Section 1), his/her data will not be available in the pre-enrolment data file. In this case, the residents data has to be filled in manually using the Enrolment Form (A form prescribed by the UIDAI to collect residents demographic data. See Appendix A for the form) and supporting documents. Verifier (Registrars supervisor or Enrolment agency personnel) will verify the PoI (Proof of Identity) and PoA (Proof of Address) against original documents produced by the resident. In case Enrolment form is used for filling demographic data, then form details will also be verified against PoI, PoA, DoB documents. You (operator) must accept documents verified by Verifier for the purpose of PoI / PoA. Since these are to be used to check demographic data (e.g. Name from PoI), you should take these at the start of data entry. In the Demographic Data screen, enter the following details of the resident:
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1. Application Number
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Figure 14b: Manually filling-in Data in Demographic Screen Application No: If Registrar is using Enrolment forms for recording data on physical forms and wishes to store these forms, the form number printed on application form, if any, may be recorded here. Personal Details o Name: Enter the name of the resident. Please note, that the name field requires at least one character. Special characters like . (dot) or space cannot be repeated. For example Adrijit K. (dot) Basu is correct, but you cannot enter Adrijit K.. (dot dot) Basu [Please keep in mind all the points discussed earlier at Detailed Guidelines for Recording Demographic Data - Name section, as it is very important to write the persons name very carefully and correctly] The name must NOT contain salutations, titles, or others. For instance Mr. / Mrs. / Miss / Dr / Major / are not a part of the name, neither Retd. or D.Lit. etc. You can do minor variations in the name from what the PoI document contains, including
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a) Change in order For example, if PoI contains the residents name is V. Vijayan and the resident insists to record as Vijayan V., then you are allowed to do the change. b) Small changes in spellings For example, Varma / Verma c) Dropping some name component For example, if PoI states that the residents name is Arun Kumar Arora and the resident insists that the name be recorded as Arun Arora, then the change can be effected. d) Expanding initials, or using initials For example, if PoI contains the residents name is Arun K. Arora and the resident requests to record as Arun Kumar Arora, then you are allowed to make the change.
After entering the name, politely ask the resident to verify the name on the screen. o Gender: Select the gender of the resident. Gender has to be recorded as declared by the enrollee in the box provided by recording Male or Female or Transgender.
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Age/Date of Birth: In this field you can either enter the age or date of birth of the resident.
If the resident is unable to provide the exact date of birth, select the first radio ( ) button and insert the age of the resident. After that, click the Tab button. The transliteration will show the Year of Birth. If the resident provides the exact date of birth, select the second radio ( ) button and insert the date of birth directly in the DD/MM/YYYY ) icon.
If the date of birth is obtained from one of the documents submitted by the resident and the same has been verified, then check the Verified check box. Following are the acceptable supporting documents for proof of DoB of the resident: 1. Birth Certificate 2. Secondary School Leaving Certificate (SSLC) Book/Certificate 3. Passport
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Contact Details
There are two ways of capturing contact details: Simple Contact and Extended Contact. The Extended Contact form may be used when information like street name, etc is available. A Simple Contact form may be used in more remote/rural places where information like street name, etc. isnt available. The difference between Simple Contact, and Extended Contact, is that the Simple Contact is designed for villages and rural locations where the address is short and does not have too much detail. This part of the form can be customized in the configuration screen of the Aadhaar enrolment client. For example, field name Building can be changed as House in the configuration screen, if required. You can toggle by clicking the + and buttons between Simple Contact and Extended Contact.
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Some additional contact details such as building name, street/road/lane will be present in the Extended Contact.
In the Landmark field, you must put a "near / behind / ...", or other string - since that is how landmarks show up in the address. For example, dont just type "Ganesh Temple". In any real address, it would be "Near Ganesh Temple", or something similar.
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Further, the regional language (for example Hindi) data reads (transliterates) " " which is incorrect. You must fix it to be " " (in case of Hindi) or in case of other state languages, relevant localization is required. The Save Address option is used to retain the values entered in a few of the address fields, such as Pin Code, Village/Town/City, District and State. As a result, for the next enrolment, the operator does not have to enter data related to these fields. For example, 1. Resident Mr. Ashok B Chandekar Address: House No. 52, Kolhapur District, Maharashtra, Pin 416 011 2. Resident Mrs. Asha A Chandekar Address: House No. 52, Kolhapur District, Maharashtra, Pin 416 011 3. Resident Mr. Baban F Sonawane Address: House No. 78, Kolhapur District, Maharashtra, Pin 416 011 In Example 1 & 2 the address remains exactly the same. In Example 3 Only the House number changes. By default, Save Address option is checked in the application. The * indicates the fields are mandatory. You cannot proceed without filling these fields.
Note
At the time of capturing address of resident, note that: 1. Incorrect PIN code makes the State and District fields blank 2. Correct PIN code auto-populates the State, District fields and Village/Town/City field 3. The application can auto-suggest Village/Town/City field based on the PIN code At the time of capturing residents mobile number, note that: 1. You cannot enter more than 10 numeric digits in the Mobile field 2. Do not use 0 or +91 before the mobile number 3. No special characters like +, - are allowed
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Verification
In the Verification section, select the Documents radio button if the resident has PoI and PoA documents, and then select the document type from the POI, POA drop down lists. Select Introducer radio button if the resident does not have documents and needs to be introduced. By default, Documents radio button is selected. Follow the steps below to capture the verification details such as PoI and PoA, and Relationship details. After being verified by the Verifier (Registrars supervisor or Enrolment agency personnel), enter the information of Proof of Identity and Proof of Address documents of the resident in the PoI and PoA field by selecting the corresponding document name from the drop-down list. If the resident does not have any valid document, then Introducer-based verification will be applied. The Introducer ensures that all the residents that he is about to endorse are known and given particulars are correct. Enter the Introducer's name and Aadhaar in the corresponding fields. Introducer data is available within the
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application and the name of introducer & her/his Aadhaar will come as an autosuggest on the demographics screen when the name is entered. Relationship details
Enter the relationship details in the corresponding fields, if available. Otherwise click "Not Given" check box. Relationship details is compulsory in case of enrolment of minors below 5 years of age. o Parent/Spouse/Guardian: Select the appropriate value from the drop-down menu. The available options are: Mother Father Husband Wife Guardian Relative Name: Enter the full name of the selected person. Enrolment No. & Date or Aadhaar No: This data is compulsory in case of child/infant enrolment, below 5 years of age. If the Aadhaar or Enrolment ID (Enrolment No. and Date) of parent/guardian of the resident is available, enter that data here. Enter the Enrolment No. & Date (as in on the Acknowledgement Slip, use same format:- Enrolment number 4digit/5digit/5digit, Enrolment Date DD/MM/YYYY HH/MM/SS) by clicking the first radio ( ) button or Aadhaar (as in on the Aadhaar letter) by clicking the second radio button. o If "Not Given" box is not checked, Relationship type and Name is mandatory even for adults.
o o
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guardian and record the parents enrolment number in the childs form. Enrolment ID is formed by using Enrolment Number, Enrolment Date-and-Time of the parent/guardian whose data is being entered in the childs form. The Enrolment ID format isEnrolment Number/YYYY/MM/DD/Time(hh/mm/ss). If the father /mother / guardian of the child has either not enrolled or does not possess Aadhaar at the time of enrolment, the enrolment of that child cannot be done unless the above requirements are fulfilled.
Information sharing consent needs to be captured in order to get a confirmation from the resident if UIDAI is authorized to share the residents details with the other agencies. Check with resident if she/he wants to share her/his details with other government departments, and private agencies for the purpose of service delivery. Below is an example of the question that you should politely ask the resident: Do you permit the UIDAI to share this data you have provided with other government departments, and private agencies for the purpose of service delivery? If the resident has consented, then click the Yes Consent radio button, otherwise click No. NPR Receipt Number
You should check with the resident if the Registrar General of India [RGI (census)] officials have visited her/his household for the census survey. The RGI official would have provided a Temporary Identification Number (TIN) / schedule number to the household / individual. Capture the same in the NPR Receipt Number field. You can inform the resident that this will be used for sharing residents Aadhaar with RGI. For each entry, after entering data in the English field, press the Tab button to move to the corresponding regional language field. You can also click on the corresponding regional language field directly. The application will then automatically transliterate the data from English to the regional language.
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Transliterated fields are editable. In case of improper transliteration of data like village/town/city, district & state name etc. by the application, you can modify them. Note that, tool tip in English has been provided for all labels and fields. You can press F1 key to view context specific help.
Specifying Exceptions
If the resident has any deformity, the information has to be recorded on the Demographic screen. Politely ask the resident to show her / his hands / eyes to determine suitability for capture, before clicking on the biometric exceptions. Verify carefully whether the resident has permanent deformity on her / his fingers / eyes. To specify any biometric exceptions, click the Biometric Exception Capture button on the Demographic screen.
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Click the "Biometric Exception Capture" button Figure 15: Biometric Exception Information Capture The following pop-up window will open.
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Figure 16: Biometric Exception Capture Before Identifying the Exception Here, all exceptions are to be captured together. Specify the residents biometric exceptions by clicking on the specific part of the image. If the resident has extra finger/s, ignore the extra finger (this will not be captured as a Biometric exception). If the finger is bandaged, then it will be marked as an exception. .
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After all the demographic data are captured, click the Next button to go to the Banking screen.
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On click of Yes option under Consent to open bank account section, all the other banking detail fields would be disabled and displays a message saying UIDAI will open a bank account for you. This account will be linked to your Aadhaar Number.
Figure 18: Consent to open Bank Account On click of No, all the bank detail fields under existing bank detail section would be enabled. Data capture for these fields are optional. Check with resident if she/he wants to participate in the scheme of Financial Inclusion (FI) by linking her/his current bank account number to her/his Aadhaar. Below is an example of the questions that you should politely ask the resident: Would you like us to link your current bank account to your? If the resident agrees then enter banking details, otherwise click the Next button to go to the next screen.
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IFSC code is automatic ally populated when the branch name is selected
To link the residents existing bank account, you should select/enter the State, Bank Name, Branch Name and Account Number. By default, the State name selected in the Demographic screen, will be displayed in the State field of the Banking screen. Bank Account Number field is 20 characters long. By default, the Bank Name field is blank. Select bank name from the drop-down list. If the required bank name is not present in the Bank Name drop-down list, select the Others check box and enter the bank name. In the Branch Name field, after entering first letter of the branch name of the corresponding bank, a drop-down list should be available containing suggested branch name. You can select respective branch name from the list. IFSC Code is automatically populated when the Branch Name is selected from the dropdown list. IFSC Code will be generated only if the Branch has an IFSC Code and if the Branch Name is selected through auto suggest. By default the value in the Account Number field is blank. Maximum length of Account Number field is 40 characters only. Account Number field can include alphanumeric (a-z, A-Z, 0-9, space, front slash, hyphen).
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Once the details are entered under Existing Bank Detail section, click Add button. The details would be added and displayed to below Bank Account Details textbox in the State/Bank Name/Branch Name/IFSC Code/Account Number format. The details would be added only on filling all the 4 fields, else an error message would be displayed.
On adding the bank details to Bank Account Details field, the Add button is changed with Replace button. If you want to make any modification in the existing bank details, for example, to change the account number, first modify the account number and then click Replace button. The bank account details are updated at the Bank Account Details field. Clear button clears all the input field under Existing Bank Detail to be Aadhaar Enabled section. Delete button removes the details added against Bank Account Details field. At the same time, the Replace button changes to Add button immediately. Click the Next button on Banking screen, to go to the Photograph screen.
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Preview video
Figure 20: Preview video of the Photograph Preview video is available. You can visually verify facial image quality on the Photograph screen. Apart from this in-built quality checks in the software indicate the quality of biometrics at each stage. Steps for capturing Photograph: The Photograph is captured using a camera attached to the computer. Guide the resident to an acceptable position, and click the 'Force Capture' button.
Note
Irrespective of the labels on the buttons, here are some terms that you must know: a) Manual Capture is the process where the operator must press a button to capture the
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image. Example is the Photograph capture where the operator has to click the Force Capture button manually. b) Auto Capture is the process where the device automatically (without operator intervention) captures the image. Happens in almost all Iris devices, and Fingerprint devices. c) Force Capture is a button used by the operator to capture the facial image in the client application using the web-cam. In case of Iris and Fingerprint capture, where the autocapture fails, or does not happen for an unacceptably long period of time, the operator must revert to manual capture and use Force Capture button to capture Iris/Fingerprint. d) Re-Capture is a button present in the biometric screens of the application. Initially this is not activated, but after capturing the image, this button activates. If the quality of the captured image is not acceptable then the Re-Capture option is used to activate the biometric devices. This enables auto-capture for Iris scanner and Fingerprint scanner and force-capture for web-cam.
Please note that, you have to get an acceptable quality to make progress from here. Maximum number of attempts to capture is limited to an upper limit of 4. This can be changed in future. If all the 4 captures fail and does not meet the defined threshold, the last capture is considered as the best capture. At the time of capturing and saving, the client application is able to crop the extra portion of the previewed image, if required. If the person normally wears glasses, it is recommended that the Photograph be taken with glasses. However, the glasses should be clear and transparent. [For detailed guidelines regarding Facial Image Capture (Enrollee Position, Focus, Expression etc.), please read Working with Biometric Devices manual]
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Captured Photograph
Figure 21: Capture Photograph of the resident Face capture is mandatory for all residents including infants. During photo capture session, (after clicking the Force Capture button) if the application doesnt detect the face, it will throw a pop-up message. If you select No, the attempt will not be counted. On click of Yes button, the captured photo is considered as an attempt and would be left with the remaining attempts (i.e. maximum no. of attempts 1).
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Sometime quality image may not be captured. You must look at the list of actionable feedbacks provided on the screen. Study below example.
Click here (Actionable feedback popup button) to view Quality Summary Details
Figure 23: Quality Summary Details On click of Actionable feedback popup button ( ), Actionable feedback pop up window is displayed on which the No. Of Attempt(s), Quality Attribute and the Compliance to each of the attributes are displayed. Some of the actionable feedbacks in software are: No face Found Enrollee too far (eye distance in input image is less than 90) Enrollee too close (eye distance in input image is greater than one third of image width) Pose (Look Straight) Insufficient lighting Very low face confidence (faceness, object not identified as human face) Pose (yaw angle in output image is greater than 11.5 deg) Non-uniform lighting (of face in output image) Incorrect background (in output image) Insufficient lighting (bad gray values in face area of output image)
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If any biometric exceptions have been specified in the Demographic screen, capture them as Photograph on the Photograph screen. Use the Capture Exception button. Specification of the Exception Photograph - palms facing the camera (the position of the hands), face and both hands in the frame.
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Figure 24: Capturing Photograph of Biometric Exception Click the Next button when Photograph and biometric exception of the resident are captured. The Iris screen will be displayed.
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Note
There are three possible devices that may be used to capture the Iris data: The first one does a single eye capture The second one captures Iris data of both eyes at the same time The third one points to both the eyes but captures only one at a time
[For detailed guidelines regarding Iris data Capture, please read Working with Biometric Devices manual]
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Figure 26: Capturing Iris Images If the quality of data captured meets the quality threshold specified in the system, it will accept and save the data. If automatic capture does not happen even after few attempts, you can use the force capture by clicking the Force Capture button.
Please note that, you have to get an acceptable quality to make progress from here. On click of Actionable feedback popup button ( ), Actionable feedback pop up window is displayed on which the No. Of Attempt(s), Quality Attribute and the Compliance to each of the attributes are displayed. Some actionable feedbacks provided by software are: Occlusion (significant part of iris is not visible) Iris not in focus Gaze incorrect (resident looking away) Pupil dilation
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Maximum number of attempts to capture is limited to an upper limit of 4. This can be changed in future. Iris capture is mandatory for all residents aged 5 years and above. When image quality is pass or if maximum number of captures are exhausted, click the Next button to move on to the next step.
on the slap scanner. If required, ask resident to clean hands on towel and/or help to apply little more pressure by pressing down the hand on the platen of the fingerprint scanner. [For detailed guidelines regarding Fingerprint data capture, please read Working with Biometric Devices manual]
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Captured fingerprints
Figure 28: Fingerprint Capture If the quality of data captured meets the quality threshold specified in the system, it will accept and save the data. If automatic capture does not happen even after few attempts, you can use the force capture method by clicking the Force Capture button. The software forces re-captures for a fixed number of times when quality is not OK.
Please note that, you have to get an acceptable quality to make progress from here. On click of Actionable feedback popup button ( ), Actionable feedback pop up window is displayed on which the slap compliance report are displayed. Some actionable feedbacks provided by software are: Number of fingers present does not match with expected number of fingers Finger not positioned correctly Too much Pressure (duty cycle) Too little pressure
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Maximum number of attempts to capture is limited to an upper limit of 4. This can be changed in future. In the application, there is provision to the operator to override the wrong hand capture of the resident. For example, if the resident puts her/his right fingers at the time of capturing left four fingers, then application generates warning message and you can cancel the captured one and start a fresh capture.
Figure 29: Wrong hand placed error message Fingerprint capture is mandatory for all residents aged 5 years and above. The system will automatically detect which of the biometrics of the resident need to be captured once the Date of birth field gets populated /entered. The system calculates the age of the resident and asks for the biometric as per the policy. For example, if the residents age is entered as 3 years, then the Iris and Fingerprint screens will not get activated.
Note
Note that on all the biometric capture screens i.e Photograph, IRIS scan and Fingerprints - the last capture would be displayed, but the best capture would be displayed on the enrolment client Review screen.
Also note that the client software helps the operator by automatically moving from capture to capture while the captures are successful. Only in the event of quality problems, or other exceptions, will the user be asked to intervene, and provide more information, or perform a manual capture. This is extremely important, and covered in Working with Biometric Devices module. Click the Next button when finished. The Review screen will be displayed.
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Figure 30: Color Scheme Red - Red indicates that there are errors on the screen, including missing mandatory data, (or other data validation, or data quality) and that the enrolment cannot be completed at this time. Green - Green implies that the required data is captured, and all quality checks have passed, and that there is nothing on that screen which would block the enrolment from completing. Grey Grey indicates that we are on this screen but havent completed the capture on this screen.
After capturing all mandatory/required data (i.e., all the colors next to the screen-names are green), ask the resident to observe and verify the recorded data. There should be a monitor facing the resident and displaying the Review screen with residents data. Read out the text on the screen if resident can't read/is blind to confirm that the data is right.
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Figure 32: Introducers Confirmation In case of document-based verification, this Introducers Confirmation area will not be visible at the Review screen.
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Although any fingerprint is ok, but it is advisable to use either thumb or index finger of either hand for sign off. Use the indicators on fingerprint devices for positioning of fingers. The fingers should be placed in right direction on the device.
Figure 33: Capturing Fingerprint of operator and Supervisor After that, click the Finish button to save the capture and generate Enrolment ID and receipt.
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Enrolment agency supervisor can act as operator as well as EA supervisor, if required. You cannot make any further changes to the data after click the Finish button. So you should be very careful at this point. At any point of the enrolment process, if you want to cancel the current enrolment, click on the Cancel button at the top bar of the screen.
Figure 34: Cancel the enrolment After clicking the Cancel button, a confirmation dialog box appears. Click the Yes button to cancel the current enrolment and start a new session.
Figure 35: Cancel confirmation dialog box This will take you to new demographic data capture screen.
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Along with the Enrolment ID, the Declaration Language option would also be displayed. Two options English and a local language (i.e. the one selected on the Configuration screen of the client application) would be displayed. Based on the option selected by you, the Acknowledgement Slip would be printed in the corresponding language. Click the Print button at the confirmation message box to generate and print an Acknowledgement Slip and Consent-for-Enrolment Slip.
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Note
When the enrolment station is not registered, an UNREGISTERED water mark is displayed on the Acknowledgement Slip and Consent for Enrolment Slip.
The Acknowledgement Slip (Residents copy) and Consent-for-Enrolment Slip (Office copy) contain information like Enrolment Number, bar code, the consent texts for declaration, information sharing & bank account linking consent etc. The bar code is the Enrolment Number of the resident. Declaration message displayed in the language selected at the time of printing the receipt. Consent for Enrolment Slip and Acknowledgement Slip are printed in one A4 sheet. Tear the page and separate the Acknowledgement Slip and Consent-for-Enrolment slip. Ask resident to sign / give thumb impression on the Consent-for-Enrolment Slip (Office copy) and file it properly. In case resident is a child below 5 years, father /mother / guardian of the child whose enrolment ID was recorded in software will sign the consent form. In case of Introducer based verification, the Introducer should sign/provide thumbprint on the Consent for Enrolment endorsing the resident. Sign and seal the Acknowledgement Slip. Give the Acknowledgement Slip (Residents copy) to the resident and tell her/him that she/he will receive a letter containing her/his Aadhaar at the address she/he provided to you within 2 or 3 weeks of submitting his/her application. Also tell her/him that the Acknowledgement Slip (Residents copy) can be used for future follow-ups, future reference, track the enrolment status etc. Once the Print button is triggered, Create New button is enabled. You can either print once again or press Create New to start new enrolment. The option of printing again is provided to deal with possible printer issues (like paper jam, poor quality print, etc). Click Create New button to start new enrolment Figure 39: Starting of New Enrolment
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1. Click the export data option 2. Click the Browse button and select the Memory Stick location
Click the Browse button to select the directory. Select the directory. Click the Start Export button. This will export the data file to the Memory Stick.
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Postal Department Bar Code: The reference number from the pre-printed bar-code sticker, which will be stuck on the envelope in which the data stick is packed, entered here. This is an optional field. Export screen also displays information about the status of the various types of packet in the database like: Number of packets which will be deleted after export Number of packets already exported Number of packets ready for export Number of packets which will be resent Number of packets which are pending verification Each residents enrolment data takes about 5 MB data-space which includes Photos, Finger prints, Iris scanned copies. Exporting to a USB stick should be done daily and post the same to CIDR through India Post. You may export data from multiple enrolment stations to the same memory stick. After the export is complete, you need to give the memory stick to the Enrolment agency (EA) Supervisor, who will place the stick in a bubble packed, water resistant envelope, label it with a pre-printed, preaddressed sticker and deliver it to the local post office. The EA Supervisor may decide to use the same memory stick to export from different stations, or to bundle multiple sticks in the same envelope. [For detailed steps and guidelines regarding Logistics process (Pack and Dispatch, Maintain reports for track and trace etc.), please read Aadhaar Enrolment Process module]
Correction process
The following section will provide detailed information about the steps involved in correcting the demographic details of a resident within 48 hours of time after the completion of enrolment process, along with instructions for how to use the enrolment client to perform correction activity. To correct any of the demographic details of an existing enrolment, first click the correction tab in the menu item. The Correction Demographic screen will appear. Enrolment No. & Date To make any correction in an existing enrolment details, you should provide the residents Enrolment No. and Date in the corresponding field.
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Note
It is mandatory for a resident to have an Enrolment No. to undergo a change or correction in their demographic details. A resident can undergo any number of corrections within 48 hours of time on completion of the first enrolment process. You should ensure to enter the latest enrolment id & date in the respective input field. (For ex: if a resident undergoes correction process for the second time, you should make sure to enter the latest generated Enrolment No. & Date and not the enrolment id which was generated on the first time enrolment).
Correction in the Name Name is a mandatory field on Correction screen. You need to enter the residents name in the Name field for any correction, even if they dont intend to make a correction in the name. To make a correction in the residents name of an existing enrolment, you should click on the Name correction checkbox to over write the data in the server. The name in the server is not overridden unless the Name correction checkbox is set to true.
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2. Check the Name correction checkbox 4. Press Tab to get translitera ted name
3. Enter Name of the resident and press the Tab 5. Select POI name from the dropdown list
Figure 42: Name Correction If the resident intends to correct the name already recorded, she/he should submit the POI (Proof of Identity is mandatory incase the correction has to be made to residents name) document for verification purpose. When the Name correction checkbox is checked, the POI field is by default set to mandatory. Correction in the Personal details Correction in Personal Information section includes correction in any of the following fields: Name, Gender and Age or DOB. In order to correct the Gender and Age or Date of Birth, the operator should click on the Edit Icon to enable its corresponding fields. Click on the Edit Icon ( Enter the correct data. ) to enable the corresponding field to make any correction.
Correction in Contact details In order to correct the existing contact details, click on the Edit Icon ( ) displayed against the Pin Code field. On click of Edit Icon, all the fields under Contact section will be enabled to make
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any changes required. It is mandatory to re-enter the data in all the fields under contact section. Failing to which, the data in the server would be overridden with blank fields. If the resident intends to correct the address already recorded, she/he should submit the Proof of Address document. When the Edit Icon, displayed against the Pin Code field, is clicked, the POA field is activated. Select the corresponding POA name from the dropdown list, which is same as the document submitted by the resident for verification purpose. New Village/Town/City can be added during enrolment correction as similar to new enrolment. To correct Mobile (contact number) or Email ID of a resident, the respective Edit Icon ( displayed against each of the fields should be clicked and then enter the correct data. )
1. Enter Enrolment No. & Date 2. Enter Name of the resident and press the Tab
Figure 43: Contact details Correction Correction in Relationship details Relationship to Resident section is mandatory if the resident, who is undergoing correction in enrolment, is a minor (under 5 years). To correct details of a resident who is minor, first click on the Child details correction checkbox. On click of Child details correction checkbox, the Relationship to Resident section will be enabled automatically and allows you to entire the details under it.
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Capturing the Relative Name and her/his Enrolment No. & Date or Aadhaar No is mandatory incase of minor. For an adult who undergoes correction in her/his demographic details, Relationship to Resident section is optional. 1. Enter Enrolment No. & Date 3. Enter Name of the child resident and press the Tab 5. Enter Relationshi p details and Enrolment No. & Date or Aadhaar of the father/moth er/guardian
Figure 44: Relationship details Correction Correction in Information Sharing Consent To make any correction to the Information Sharing Consent field, click on the Edit Icon ( ) displayed against the field. The Yes and No options will be enabled. Select the appropriate option. Click the Next button when corrections are made. The CorrectionReview screen will be displayed. Review of Corrections Once the corrections proposed by the resident are incorporated, the details corrected on the demographic screen needs to be reviewed using the supporting documents which were produced by the resident.
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You (i.e., enrolment operator) need to authenticate the corrections made to the residents demographic details by providing your biometric detail i.e finger print of any finger in the Correction-Review screen. Resident also needs to confirm the correction. Capture residents biometric details for confirmation and authentication. You should ensure to capture one of the following biometric of the resident, without any exception: Left Eye Right Eye Left Slap Right Slap Two Thumbs
In the Residents Confirmation section of the Correction-Review screen, select one of the biometric options from the dropdown list. On selecting an option and on click of Capture button, the corresponding biometric device is activated to capture the biometric details of the resident. Now capture the biometric details. 1. Click the Capture button 2. Capture your own fingerprint 3. Select the biometric option from dropdown list 4. Click the Capture button 5. Capture the selected biometric of the resident
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If the resident who is undergoing enrolment correction is a minor (below 5 years), you need to capture the biometric detail of the residents Guardian on the review screen. You should ensure to capture one of the following biometric without any exception: Left Eye Right Eye Left Slap Right Slap Two Thumbs
In the Residents Confirmation section of the Correction-Review screen, select one of the biometric options from the dropdown list. On selecting an option and on click of Capture button, the corresponding biometric device is activated to capture the biometric details of the guardian (in case of minor resident). Now capture the biometric details. 1. Click the Capture button 2. Capture your own fingerprint 3. Select the biometric option from dropdown list 4. Click the Capture button 5. Capture the selected biometric of the guardian
Figure 46: Operators authentication and guardians confirmation for correction If the resident does not have any valid PoI and PoA documents for the significant corrections made to her/his demographic data, then Introducer based verification will be initiated. The
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Introducer can endorse a resident and vouch for the validity of residents information by giving his/her biometric detail (Any finger). In that case, you have to select Introducer radio button under Verification section and enter the Introducer's name and Aadhaar in the corresponding fields at the Correction-Demographic screen. In the Correction-Review screen, Introducers Confirmation section will be displayed to capture the Introducers fingerprint (any one finger). If the resident fail to produce the POI & POA documents for the significant corrections made to their demographic data, the Introducer should authenticate the details provided by the resident and provide his biometric detail (Any finger) for the data authentication. Click the Capture button to activate the fingerprint scanner and then capture Introducers fingerprint. 1. Click the Capture button 2. Capture your own fingerprint 3. Select the biometric option from dropdown list 4. Click the Capture button 5. Capture the selected biometric of the resident
Figure 47: Operators authentication, residents confirmation and introducers validation for correction On completing the review process, click the Finish button to generate a new Enrolment ID. On click of Back button, you can go back to Demographic screen and is allowed to make any changes intended. Along with the Enrolment ID, the Declaration Language option would also be displayed.
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Two options English and a local language (i.e. the one selected on the Configuration screen of the client application) would be displayed. Based on the option selected by you, the Acknowledgement Slip would be printed in the corresponding language. Click the Print button at the confirmation message box to generate and print an Acknowledgement Slip and Consent-for-Enrolment Slip. 1. Select Declaration Language 3. Click Correct New button to start a new correction Figure 48: Correction completion confirmation window Ask resident to sign / give thumb impression on the Consent-for-Enrolment Slip (Office copy) and file it properly. In case resident is a child below 5 years, father /mother / guardian of the child whose enrolment ID was recorded in software will sign the consent form. In case of Introducer based verification, the Introducer should sign/provide thumbprint on the Consent for Enrolment endorsing the resident. Sign and seal the Acknowledgement Slip. Give the Acknowledgement Slip (Residents copy) to the resident. Once the Print button is triggered, Correct New button is enabled. You can either print once again or press Correct New to start a new enrolment correction. On trying to make any correction to an enrolment data which has exceeded 48 hours after the enrolment process, an error message would be displayed when you click the Finish button.
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About tab
The About tab provides version information about Aadhaar Enrolment Client. On click of About in the main menu bar, Aadhaar Enrolment Client details are displayed on a dialog box Information like AADHAAR Logo, Client Version, UIDAI Policy, Copyrights messages are displayed on the dialog window.
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Figure 53: Stopping SQL Server (SQL EXPRESS) o Go to C:\Program Files\Microsoft SQL Server\MSSQL10_50.SQLEXPRESS\MSSQL\DATA\ Note: The above path shows the default location. In case you have installed SQL Express in a custom location, you will find it under <Custom location>\ Microsoft SQL Server\MSSQL10_50.SQLEXPRESS\MSSQL\DATA\
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Figure 54: AADHAAREnrolmentClient.mdf o o Copy AADHAAREnrolmentClient.mdf file Go to C:\Program Files\Microsoft SQL Server\MSSQL10_50.SQLEXPRESS\MSSQL\Log\ Note: The above path shows the default location. In case you have installed SQL Express in a custom location, you will find it under <Custom location>\ Microsoft SQL Server\MSSQL10_50.SQLEXPRESS\MSSQL\Log\
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Figure 55: AADHAAREnrolmentClient.ldf Copy AADHAAREnrolmentClient.ldf file Go to services.msc Start SQL Express 2008 R2
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Syncing with CIDR, Deleting Data, Extracting Backup from Enrolment Station
The client is implemented in such a way that it can work offline and in online mode. The enrolment client after successful enrolments needs to be synced up with the server. The sync typically happens at the start of the client (i.e. every time the client application is restarted) and its a backend process with less of manual intervention. The enrolment station must be connected to CIDR server online at periodic intervals of 2-3 days. Connect the computer system to the internet, and start Aadhaar enrolment client. It will automatically connect Aadhaar enrolment client to CIDR server (syncing). The server/client will communicate with each other to manage the data (deleting data, extracting backup if required etc.). During synchronization, the operator will not be allowed to do any other work.
Registrar will be deleting the data of the registrar packets only. The following are the synchronization process success, warning and error messages pop ups that appears on the enrolment client application during the client server synch up. On dismissing any of the dialog boxes displayed during the client server synchronization, an operator can start with the enrolment process. Client Server synchronization in progress
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Client Server synchronization failed warning message when the synchronization process is not unsuccessful for configured no. of days. In this case, its 26 days Client Server synchronization failed as the client is unable to detect the server
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Client Server synchronization failed as one or more registration parameters on the configuration screen are missing
KYR+ Integration
Aadhaar enrolment client software collects basic Aadhaar fields which are known as KYR (Know Your Resident) fields, where as Registrar collects additional fields known as KYR+. Aadhaar enrolment client software provides a loosely coupled way to integrate KYR data into Registrars software. What the KYR+ application could look like, to be determined by the Registrar and EA. particular, this adds on to their process with the resident. In
The Aadhaar enrolment client application captures the KYR (Know Your resident) data. The registrars may require capturing some other registrar specific fields related to residents called as KYR+ data. For example, In case of PDS data, information such as APL (Above poverty line), BPL (Below poverty line), Family Details, etc. may be collected as part of KYR+ data. Following diagram depicts the relation between Aadhaar enrolment client and Registrars KYR+ Application and data integration.
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Figure 56: KYR+ Data Integration The typical process to integrate the KYR data file of the Aadhaar enrolment client application with the Registrars KYR+ application is as follows: Steps: Run KYR+ application provided and mandated by the Registrar You should switch between the 2 applications after printing the receipt from the Aadhaar enrolment client, while the resident is still at the centre. Capture the data required by the Registrars application, and any process steps required there. Finally, switch back to the Aadhaar enrolment client. Resident comes to enroll Open KYR+ application and Aadhaar enrolment client The enrolment operator finishes the KYR data capture using Aadhaar enrolment client of the resident The KYR data, requires for KYR+ field, gets saved (as per the template) into a .dat file (name-value pair) at a pre-defined location on the enrolment station The residents Photograph gets saved into a .jpeg file at a pre-defined location on the enrolment station The operator switches to the KYR+ application with the help of Alt+Tab key The KYR data of the resident can be pulled to the KYR+ application with the help of a function key for example, F5. KYR+ data (other than KYR data) is captured (may be using KYR+ form or other way decided by the Registrar) and saved by the KYR+ application Switch back to the Aadhaar enrolment client
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Troubleshooting
Sl. No. 1. Issues In case the application doesnt convert the details entered in English to the local language properly in the demographic tab, In case the operator captures the wrong slap in fingerprint tab and clicks on No when the wrong handedness message pops up on the application screen, In case the operator gets a message Error occurred while communicating with the device. Please check the device service, In case the application doesnt display the Quality bar in any of the three biometrics i.e. Face, IRIS, Fingerprint and displays the label only, In case the application doesnt display the preview for the eye in the IRIS tab, In case the application throws an error like Enrolment Client has stopped working at any point of time during the enrolment capture process, In case the operator wants to recapture the residents exception photograph and doesnt find the recapture button on biometric exception photograph, In case the application fails for the Iris capture, and there is no feedback provided to the Operator even when the quality parameters are OK, In case when the administrator make some changes in the configuration tab and clicks on Close button without saving, the application will not throw any warning message and close the application with unsaved data, In case the application throws an error message like An exception occurred during operation when the operator logs into the application, In case the application accepts more fingers than what is expected by the device in fingerprint tab, Solutions The operator is expected to go the respective local language field in the demographic tab and start typing to get the correct text in local language. The operator can select from the various options for the text entered. The operator is expected to go to any other tab like IRIS or REVIEW and come back to the fingerprint tab and continue with the capture. The operator is expected to restart the system.
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The operator is expected to recapture, even after recapture if quality bar is not displayed cancel the current enrolment and start with the new enrolment. The operator is expected to restart the Client. The operator is expected to close the Aadhaar enrolment application and restart the machine. The operator is expected to click on the Capture exception button.
The operator is expected to recapture the Iris. In case, the operator still find the same issue for all the captures, the application will automatically accept the best capture. The administrator is expected to enter the data again in the configuration tab and makes sure that the administrator saves the data before he closes down the application. The operator is expected to enter the correct ID and password as entered in the operator credential file and click the Login button and should not hit the ENTER key. The operator is expected to put correct number of fingers/thumbs as expected by the device. The device has no intelligence built inside.
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In case the operator finds the application not behaving as expected specially in case of IRIS and Fingerprint where the operator experience bad data captured, In case the application displays Fail in IRIS even when the resident has not given his IRIS to the application,
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In case the application display Fail for both the IRIS captured and the IRIS tab shows the grey mark, In case application throws an error message like target of invocation, In case the application displays a BLANK screen in the right hand side in IRIS even when the resident has given his IRIS to the application, In case the application doesnt respond on the IRIS tab while capturing the IRIS through Force Capture,
The operator is expected to close the application and restart the application. This will not save the existing data captured and the operator is expected to recapture the data. The operator is expected to capture the IRIS when operator is in IRIS tab. The operator shall not keep the system idle for some time say few seconds or allow the device to capture images other than IRIS as by this time the device captures some unidentified image and displays Fail. The operator is expected to recapture the left and right IRIS again of the resident to ensure a pass image for both IRIS. The operator is expected to restart the machine. The operator is expected to go to any other tab like FINGERPRINTS or REVIEW and come back to the IRIS tab and continue with the capture. The operator is expected to close the Aadhaar enrolment application and restart the machine.
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Abbreviations / Acronyms
Term CIDR CSV DoB ID IFSC KYR NPR NREGA NREGS PAN PDS PIN PoA PoI RDPR RGI RSBY UID UIDAI Full Form Central Identities Data Repository Comma Separated File Date of Birth Identity Indian Financial System Code Know Your Resident National Population Register National Rural Employment Guarantee Act National Rural Employment Guarantee Scheme Permanent Account Number Public Distribution System Postal Index Number Proof of Address Proof of Identity Rural Development and Panchayati Raj Registrar General of India Rashtriya Swasthya Bima Yojna Unique Identification Unique Identification Authority of India
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