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M.B.A. (Hospital Management) DEGREE EXAMINATION, DECEMBER 2009. First Semester PRINCIPLES OF HOSPITAL MANAGEMENT (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. State the importance of hospital management. 2. What do you understand by MBO? 3. What are the principles to be considered in the organization? 4. Explain the advantages of decentralization. 5. Explain the characteristics of motivation. 6. Distinguish a leader from a manager. 7. Bring out the salient features of communication. 8. What do you understand by supply chain management? SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. Define decision making. Explain its importance. 10.What are the various steps in hospital planning process? 11.Discuss briefly about the different types of delegation.

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12.Define direction. Discuss the principles of effective direction. 13.Explain briefly about the theories of motivation. 14.Detail the types of co-ordination. 15.State the various steps in business process outsourcing.

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M.B.A. (Hospital Management) DEGREE EXAMINATION, DECEMBER 2009. First Semester HEALTH ECONOMICS (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. Write the nature of health economics. 2. What do you understand by health market? 3. Explain the sources of finance for public and clinical services. 4. Explain elasticity of demand. State its importance. 5. Explain briefly about the health care Economic Analysis. 6. Discuss the pattern of health care finance with example in under developed countries. 7. Discuss HDI. 8. What do you understand by Cost benefit analysis?

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SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. Define health . State the different dimensions of health. 10.What is meant by value of money in health? How it is determined? 11.Explain the Law of diminishing marginal utility. What is its relation to the law of demand? 12.Explain the reasons for changes in supply. 13.What is utility analysis? Explain the various stages in utility analysis. 14.Discuss the role of Government in economic development. 15.State the functions of primary health centre in India.

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M.B.A. (H.M) DEGREE EXAMINATION, DECEMBER 2009. First Semester HEALTH POLICY AND HEALTH CARE SYSTEM (2005 onwards) Time : Three hours Maximum : 100 marks PART A (5 8 = 40 marks) Answer any FIVE questions. 1. List and explain the fertility related indices. 2. Discuss the role of technologies in hambering population growth. 3. How Socio economic factors of the country affect health services? 4. Explain the role of health policy in India.

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5. Write a short note on rehabilitation. 6. Write a note on the influence of NGOs in Indian medical system. 7. Discuss Family planning in India. 8. Discuss the functions of Indian Red Cross Society. PART B (4 15 = 60 marks) Answer any FOUR questions. 9. Discuss in detail the Indian population trends. 10.Explain the role of NGOs in AIDS awareness programme in India. 11.Discuss the National health programmes in India since1990. 12.State the relation between natural disaster and causes of diseases. 13.Explain the determinants of health. 14.State the relation between poverty and diseases. 15.State the objectives and functions of Indian council for child welfare.

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M.B.A.(H.M) DEGREE EXAMINATION, DECEMBER 2009. First Semester HOSPITAL PLANNING AND DESIGNING (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Classify hospitals based on specialty. 2. Detail the role of administrator on hospital planning.

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3. Write notes on Shake down period. 4. Discuss about the recent advancement in the communication systems. 5. Describe about need assessment for hospital planning. 6. Detail the standards for deep burial. 7. Brief about Intermediate Zone. 8. How do you calculate the size of the hospital? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Discuss the impact of medical tourism on hospital planning. 10.Explain about the principles of planning. 11.Brief about the hospital drawings and documents. 12.Describe about the location and layout for food service department in hospitals. 13.List and explain about hospital Service Zone. 14.Discuss in detail about the hospital electrical standards. 15.Brief feasibility study and its importance on hospital planning.

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M.B.A. (HM) DEGREE EXAMINATION, DECEMBER 2009. First Semester ORGANISATIONAL BEHAVIOUR (2005 onwards) Time : Three hours Maximum : 100 marks PART A (5 8 = 40 marks) Answer any FIVE questions. 1. Briefly explain the fundamental concepts of Organizational behaviour. 5

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2. Describe the components of learning process. 3. Define motivation. Explain the Maslows hierarchy of needs. 4. What are the various reasons for conflict among groups? Describe. 5. Define Leadership and bring out its importance. 6. What is Stress? What are the consequences of Stress? 7. Write short (a) (b) (c) notes on : Organizational climate Organizational culture Organizational design.

8. Why people resist to change? Bring out the various sources of resistance to change. What are the remedies? PART B (4 15 = 60 marks) Answer any FOUR questions. 9. Explain the four models of Organizational behaviour and its importance to managers. 10.Define Personality. Explain the personality attributes that are relevant to Organizational behaviour. 11.Define group. Describe the group norms and group cohesiveness. 12.Explain the concept of Leadership. Describe any two theories of Leadership. 13.What are the sources of power? How people use power? Explain. 14.What is change? Explain Kurt Lewins change model. What are its limitations? 15.Define Communication. What are the various forms of organizational communication?

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M.B.A. (Hospital Management) DEGREE EXAMINATION, DECEMBER 2009. 6

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Second Semester HOSPITAL CORE SERVICES (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Write a brief note on hospital services. 2. What are the functions of the obstetrics and gynecology unit? 3. Write a note on radiology department. 4. What are the common problems faced in the OP department? 5. What is the role of Dietary department in providing patient care? 6. Write a note on Linen and Laundary service. 7. What are the objectives of nursing services? 8. What are all the advantages of training in a hospital? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Explain the importance and utility support required for cardiology services in a hospital with a layout. 10.Explain the role of different services that enable efficient hospital management. 11.Enumerate the functions of blood bank in hospital operation. 12.Explain the functions, policies and procedures of the pharmacy services. 13.Explain the job descriptions at different hierarchical levels of nursing service.

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14.Explain the roles and responsibilities of a hospital administrator. 15.Explain the need and impact of Hospital Information System in health care industry.

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M.B.A. (Hospital Management) DEGREE EXAMINATION, DECEMBER 2009. Second Semester HOSPITAL SUPPORT SERVICES (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. Write a note on the records maintained by the nurses. 2. Brief the lab rules to be followed for the good conduct of its services. 3. Explain the principles of organising in hospitals. 4. What are the functions of dietary services? 5. Write a note on washing materials used in laundary department. 6. Facilities and space needed for house keeping department. 7. Bring out the importance of supportive services in hospital management. 8. Describe Day store. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. What are the duties and responsibilities of nurses in providing nursing care.

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10.Classify emergency services and what are the precautions to be taken to ensure smooth running of the same. 11.Enumerate the functions of a laboratory. 12.Describe the role of a dietician in providing the dietary services. 13.Outline the various clinical and support services in a hospital and their role in patient services. 14.What is medical record? Explain its significance in patient care and medico legal cases. 15.Enumerate the functions of housekeeping department and its contribution towards patient satisfaction.

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M.B.A. (HM) DEGREE EXAMINATION, DECEMBER 2009. Second Semester HUMAN RESOURCE MANAGEMENT IN HOSPITALS (2005 onwards) Time : Three hours Maximum : 100 marks PART A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 16.Explain the role of HRM in hospitals. 17.Write a note on job description for a hospital administration. 18.What are all the advantages of induction? 19.Explain the outcomes of dismissals in hospitals.

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20.What are the characteristics of wage and salary structure? 21.Write the importance of group cohesiveness in hospitals. 22.Mention the types of motivation. 23.Write a note on organizational culture. PART B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 24.Brief human resource planning. 25.Explain the major types of interviews conducted at hospitals. 26.Explain the types of transfers. 27.Explain the various welfare provisions in hospitals. 28.What are the difference between attitudes and perception? 29.Write a note on organisational organisational behaviour. climate and its implication on

30.Explain the various causes for change in hospitals.

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M.B.A.(HM) DEGREE EXAMINATION, DECEMBER 2009. Second Semester MATERIALS MANAGEMENT IN HOSPITALS (2005 onwards) 10

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Time : Three hours

Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks.

1. Explain in brief about the objectives of hospital materials management. 2. Detail the significance of purchasing policy. 3. Write notes on "Import Duty Exemptions". 4. Discuss about the importance of materials handling. 5. Describe about "Stock Verification". 6. Detail LIFO and FIFO. 7. Brief about "Stock-out cost". 8. How do you manage waste in hospital stores? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Discuss in detail about integrated materials management. 10.Explain about the types of purchasing. 11.Brief about the procedure for import medical equipments. 12.Describe about the procedure of selecting materials handling equipments. 13.Discuss about ABC analysis. 14.Detail about the location and layout of the hospital stores. 15.Write brief notes on the types of inventory.

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M.B.A. (H.M.) DEGREE EXAMINATION, DECEMBER 2009. Second Semester ACCOUNTING AND FINANCIAL MANAGEMENT (2005 onwards) Time : Three hours Maximum : 100 marks PART A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Explain double entry system of book-keeping. What are its advantages? 2. Calculate gross profit and cost of goods sold from the following information : Net sales Rs. 2,00,000 Gross profit is 25% on cost. 3. Preparation of Final Accounts is the culmination of the accounting process - Explain. 4. Explain the importance of finance in hospitals. 5. Briefly explain Budget and budgetary control. 6. Discuss the need for Internal auditing in the case of hospitals. 7. Explain expenditure management in hospitals. 8. A Charity Hospital had paid Rs. 23,000 during 1995 under the head salaries. The Salary paid includes 12

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Rs. 500 for 1993 and Rs. 500 for 1994 but Rs. 1500 was payable for 1995. Show how these items will appear in Income and Expenditure account for the year 1995, and opening and closing balance sheets of the hospital. PART B (4 15 = 60 marks) Answer any FOUR questions. 9. The entity concept and money Fundamental Concepts. Explain. measurement concept are the

10.The following is the receipts and payments account of Sahai Charitable Hospital for the year ended 31st Dec., 2005 :
Receipts Rs. Payments Rs. 30,59 0 9,000

To Cash in hand on 1.1.2005 7,130 By Medicines

To Subscriptions

47,99 By Doctors Honorarium 6 14,50 By Salaries 0 By Petty expenses 7,000 By Equipment

To Donations

27,50 0 461 15,00 0 750

To Interest on investment @ 7% for full year

To Proceeds from charity show

10,45 By Expenses on charity 0 show By Cash in hand on 31.12.2005 87,07 6

3,775 87,07 6

Additional information :
on 1.1.200 5 Rs. (a) Subscription due (b) Subscriptions received in advance (c) Stock of medicines (d) Estimated value of equipment 240 64 8,810 21,200 on 31.12.2005 Rs. 280 100 9,740 31,600

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(e) Buildings (cost less depreciation)

40,000

38,000

You are required to prepare (i) (ii) Income and expenditure A/c for the year ended 31st Dec., 2005 and Balance sheet as on that date.

11.Explain the deductions allowed and deductions not allowed while computing tax for hospitals. 12.Discuss in detail the different sources of finance of a hospital. 13.Explain the various types of budgets in detail. Also explain social costbenefit analysis. 14.Discuss in detail the various patterns of hospital expenditure. Give relevant examples. 15.The following balances were extracted from the books of E. Chandra Hospital (Registered under the Companies Act, 1956) for the year ended December 31, 2001 : Rs. Buildings Furniture Motor vehicles Equity shares of companies Stock in trade at cost Sundry debtors, unsecured considered good Cash at bank Advance against construction of building Share capital : 10,000 equity shares of Rs. 100 each Sundry creditors Profit and loss A/c (credit) Gross profit 10,00,0 00 3,50,00 0 20,000 10,00,0 00 6,00,00 0 60,000 60,000 4,00,00 0 4,00,00 0 2,80,00 0 1,72,00 0 1,30,00 0

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Rs. Dividend received on investments Salaries, and wages Directors' fees Electricity charges Rates, taxes and insurance Auditors' fees 10,000 78,000 40,000 60,000 68,000 32,000

Prepare the Profit and Loss Account of the Hospital for the year ended December 31, 2001, and the Balance Sheet as on that date after the following adjustments : (a) (b) (c) (d) Provide 10% depreciation per annum Stock has been revalued as Rs. 3,60,000. This has not yet been considered Debts more than 6 months are Rs. 80,000 Ignore tax provision.

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M.B.A. (HM) DEGREE EXAMINATION, DECEMBER 2009. Third Semester MANAGEMENT INFORMATION SYSTEM (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Discuss the types of feasibility study in system analysis. 2. Discuss about the evolution and elements of MIS. 3. Compare and contrast MIS and DSS. 15

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4. Write short notes on AI and expert system. 5. Explain about on-line information services. 6. Discuss about video conferencing. 7. What is communication server? Explain. 8. Discuss about E-Commerce. SECTION B (4 15 = 60 marks) Answer any FOUR of the following. All questions carry equal marks. 9. Explain in detail the characteristics and requirements of MIS. 10.Discuss in detail about the system development life cycle. 11.Explain the various approaches of development of MIS. Write down its merits and demerits. 12.Explain how to manage information technology. 13.Explain in detail about electronic data interchange. Give its applications. 14.Explain ERP systems in detail. Give its applications. 15.Discuss about the applications of Internet and website management.

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M.B.A. (HM) DEGREE EXAMINATION, DECEMBER 2009. Third Semester RESEARCH METHODS (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks)

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Answer any FIVE questions. 1. Describe the process of research. What are its essentials? 2. Describe the sources for the development of hypothesis. 3. Explain the various methods of sampling. 4. Distinguish between questionnaire and interview schedule. 5. Discuss the uses of t test and F test. 6. Discuss the importance of scaling techniques in social science research. 7. Explain any one standard formate in reference writing in report. 8. Mention any six important principles of good report writing. 9. Give an example for type I and type II sampling errors. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 10.Explain the essential criterion of scientific methods. 11.Explain the steps of constructing summated scale/likert scale. 12. Explain the process of validation of a data collection tool in social science research. Discuss its objectives and essentials. 13.How does the case study method differ from the survey method? Analyse the merits and limitations of case study method in sociological research. 14.What do you mean by the additive property of the technique of the analysis of variance? Explain how this technique is superior in comparison to sampling. 15.Describe the precautions interpreting the findings. that the researcher should take while

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M.B.A. (HM) DEGREE EXAMINATION, DECEMBER 2009. Third Semester HOSPITAL RECORDS MANAGEMENT (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. Mention the limitations of records management. 2. Explain the electronic form of record management. 3. Brief the functions of hospital records. 4. What patients? 5. Brief about the Paediatrics records. 6. What are the advantages of keeping medical registers? 7. Name the types of medical forms. 8. Differentiate out patient records with in patient records. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. Discuss in detail about the hospital records to be maintained in various departments. How do you differentiate them? 10.Discuss in detail the merits and limitations in records management. How does the electronic form of record maintenance help in improving the same? 11.Discuss in detail about the indexing and filing of records. Also mention the problems associated with the same. are all the importance of medical records to

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12.What are all the importance of medical records to police and the court of law? Discuss the precaution to be taken in submitting records to a court of law. 13.What are statutory registers? Brief the significance of these registers. 14.Discuss in detail the principles of designing records to serve various departments and what are the common issues involved in the same? 15.Discuss the classification of records. How does it help in hospital quality management?

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M.B.A. (HM) DEGREE EXAMINATION, DECEMBER 2009. Third Semester HOSPITAL RELATED LAWS (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Explain the special provision in Birth and Death registration in the plantation. 2. Detail Poison Act. 3. What is Misbranded Drugs? 4. Discuss the Powers of Executive board in relation with Employee Provident Fund Act. 5. Describe the distribution of compensation in the Workmen Compensation Act. 19

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6. Detail the district consumer protection council. 7. Brief about Maternity benefit act. 8. Detail the authority for removal of human organ. SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Discuss in detail about the place where the pregnancy may be terminated. 10.Examine pre-natal Diagnostic Amendment Act. 11.Brief about pharmacy Act, 1948. 12.Examine the duties owed by medical practitioners as per Medical Negligence Act. 13.Discuss about the process of trade union registration. 14.Detail about Payment of Wages Act 1916. 15.Write brief notes on Dying Declaration.

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M.B.A. (HM) DEGREE EXAMINATION, DECEMBER 2009. Third Semester OPERATIONS RESEARCH (2005 onwards) Time : Three hours Maximum : 100 marks PART A (5 8 = 40 marks) Answer any FIVE questions. 1. Write an account on the development of OR.

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2. What is simulation and its uses? 3. Write the transportation algorithm for MODI method. 4. Distinguish PERT and CPM. 5. Use simplex method to Maximize Z = 5x1 + 10x2 + 8x3 subject to the constraints :
3x1 + 5x2 + 2x3 60; 4x1 + 4x2 + 4x3 72 2x1 + 4x2 + 4x3 72; 2x1 + 4x2 + 5x3 100 ; x1 , x2 , x3 0.

6. A departmental head has four subordinates and four tasks to be performed. The subordinates vary in their efficiency at performance and so also the intrinsic difficulty of the task. Following table gives the estimate of time required by each subordinate to perform each task. How the tasks should be allocated to subordinates so as to optimize time spent? Task s T1 T2 T3 T4 Subordinate s A 9 8 7 4 B 1 2 5 3 6 C 7 4 6 7 D 1 1 6 9 5

7. Write brief notes on Monte Carlo Simulation model. 8. Brief the basic concepts of Queuing models. PART B (4 15 = 60 marks) Answer any FOUR questions. 9. Explain in brief about Hungarian Method. 10.Obtain an initial basic feasible solution using VAM method D E F G Availabl 21

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e A B C Requireme nt 11 16 21 20 0 13 18 24 22 5 17 14 13 27 5 14 10 10 25 0 250 300 400

11.The head of the department has five jobs A , B , C , D , E and five subordinates V , W , X , Y and Z . The number of hours each man would take to perform each job is as follows : V A B C D E 3 4 8 5 1 0 W 5 7 1 2 5 1 0 X 1 0 1 5 2 0 8 1 5 Y 1 5 1 8 2 0 1 0 2 5 1 0 1 2 6 8 Z 8

How should the jobs be allocated to minimize the total time? 12.Describe the models and techniques of OR. 13.A biomedical engineer finds that the time spent on his jobs has an exponential distribution with mean 30 minutes. If he repairs equipments in the order in which they came in, and if the arrival of equipments is approximately Poisson with the average rate of 10 per 8 hour day, what is biomedical engineering expected idle time each day? How may jobs are a head of the average equipments just brought in? 14.Solve use simplex method

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Minimize Z = x2 3x3 + 2x5 subject to the constraints

3x2 x3 + 2x5 7 2x2 + 4x3 12 4x2 + 3x2 + 8x5 10 x2 , x3 , x5 0.

15.Draw the network and find out the critical path Event Nos : Preceded by : 1 start event 2, 3 1 4 2, 3 5 3 6 4, 5 7 5, 6

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M.B.A. (H.M.) DEGREE EXAMINATION, DECEMBER 2009. Third Semester MARKETING OF HOSPITAL SERVICES (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Enumerate the need of physical evidence in hospital services. 2. Explain the process involved in customer relationship marketing in hospital services. 3. What is service marketing? Bring out the significance of service marketing. 4. Discuss the elements of service marketing in hospital industries. 5. Describe the merits and demerits of branding of hospital services. 23

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6. What do you know about medical tourism? What are its importance? 7. What is logistics management? Why is it required in hospitals? 8. Why do hospital industries conduct different camps in rural and sub-urban centres? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Elucidate the factors influencing the pricing of hospital services. 10.Describe the steps involved in planning for hospital services. 11.Advertising is essential for the promotion of hospital services-Discuss. 12.Explain briefly the different kinds of physical evidence in hospital services. 13.State and explain the different kinds of sales promotion in hospital organizations. 14.Service marketing is a vital work of hospital-Discuss. 15.Brief Customer relationship marketing.

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M.B.A. (Hospital Management) DEGREE EXAMINATION, DECEMBER 2009. Fourth Semester QUALITY MANAGEMENT IN HOSPITALS (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. What is quality? 2. What do you mean by six sigma?

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3. What are all the objectives of quality management? 4. What are all the quality requirements in core services? 5. Enumerate the need for BPR in hospitals. 6. What are the principles of Medical Audit? 7. What is Kaizen? 8. What is meant by benchmarking? SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. Discuss the quality control tools that can be used in hospitals. 10.Explain the importance of Quality Manual. 11.What are quality circles? Explain their role. 12.Explain the ISO 9000 series that are needed in hospitals. 13.How can TQM help in increasing the quality of hospitals? 14.What are the quality recognitions that hospitals can look forward? Explain. 15.Do you think corporate hospitals need to look forward to strategic alliances? Explain.

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M.B.A. (Hospital Management) DEGREE EXAMINATION, DECEMBER 2009. Fourth Semester HOSPITAL HAZARDS MANAGEMENT (2005 onwards) Time : Three hours Maximum : 100 marks PART A (5 8 = 40 marks) Answer any FIVE questions.

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1. Explain in brief about the preventive measures for hospital hazards. 2. Detail the principles of hospital hazards management 3. Write notes on Barrier Nursing. 4. Discuss about the methods of deep burial. 5. Describe about the diseases carried from excreta. 6. Detail the aims of Sewage disposal. 7. Brief Third Party Administrators. 8. Explain in brief about Nosocomial Infection. PART B (4 15 = 60 marks) Answer any FOUR questions. 9. Discuss in detail about the types of Hospital Hazards. 10.Explain about the need and purpose for Hospital Hazards Management. 11.Brief about the role of Central Sterile Supplies Department in the control of infection. 12.Describe the rules of TNPCB on Hospital Hazards. 13.Discuss the drawbacks of improper disposal of wastes. 14.Detail the role of medical insurance in Indian Healthcare. 15.Explain the importance of Incineration.

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M.B.A. (Hospital Management) DEGREE EXAMINATION, DECEMBER 2009. DISARTER MANAGEMENT (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. Explain the different types of disarters. 2. State the kinds of man-made disarters. 3. Write notes on "Ambulance management". 4. Explain the role of hospitals in disaster management. 5. Explain the measures to be taken to prevent fire disaster. 6. State the objectives of epidemic investigation. 7. Explain the evacuation safety rules to be followed at the time of disarters. 8. Explain the role of community to rescue the victims affected of disasters. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. What is tsunami? As a disarter manager what role do you play after a tsunami? 10.Write the need of disaster management? 11.Brief the role of Government in disaster management. 12.Discuss the first aid to be given to patients met with accidents during road and rail disasters. 13.Discuss the various transpiration available to the victims to reach the hospital for treatment. 27

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14.State the specific emergency measures to be taken in case of epidemics. 15.How would you plan for a project to create awareness on preparedness to face disasters? Explain.

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M.B.A. (HM) DEGREE EXAMINATION, DECEMBER 2009. Fourth Semester COUNSELLING (2005 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Explain the importance of counselling. 2. Discuss the qualities of counselor. 3. Explain the stage problem exploration and clarification. 4. Write short note on concerns to self and attitude. 5. Explain the process of counselling of adolescent patients. 6. What is counsellor centred counselling? 7. What is nutrition counselling? 8. Write notes on management of counselling. SECTION B (4 15 = 60 marks) 28

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Answer any FOUR questions. All questions carry equal marks. 9. Explain the process of counselling. 10.Describe the approaches of counselling. 11.Briefly explain the Egan Model of counselling. 12.Give short note on : (a) (b) (c) Facilitating action Realistic levels of aspirations Self-Actualisation.

13.Explain the procedure for counselling HIV and Aids patients. 14.How do you councell the critically ill patients? 15.Differentiate counselling and guidance.

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M.B.A. (Hospital Management) DEGREE EXAMINATION, DECEMBER 2009. Fourth Semester COMPUTER APPLICATIONS IN HOSPITAL MANAGEMENT (2005 onwards) Time : Three hours Maximum: 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. Write about the generation of computers. 2. Write short notes on : (a) (b) Format of Window. Drawing tables in Word Document. 29

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3. Write short notes on : (a) (b) Internet. ISP.

4. Explain about Web Server and Clients. 5. How do you display the Information for OTC Medicines? 6. Define word analysis in the Medical Languages. 7. Define Medical writing and objectives of the Hospital Information Systems. 8. Explain the application of Hospital Information Systems and its uses. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. Explain about the classification of computers. 10.Explain the importance of data processing and data management systems. 11.Explain how do you write notices and letters in hospitals. 12.Explain the procedures and policies to register our domain name. 13.Explain the medical transcription techniques and its uses. 14.Explain the structure of Hospital Information System. 15.Explain briefly about the Physical examination of medical terminologies.

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