SAP Solution Brief SAP Consulting

SAP PROJECT ISSUE MANAGEMENT

A Streamlined Solution for Configuring Project Issue Management in SAP Solution Manager

The SAP Project Issue Management service delivers the expertise your company needs to rapidly configure the project issue management functionality of the SAP Solution Manager application management platform, with a predefined scope and at a fixed cost. SAP is committed to customers success and satisfaction which means that even on a limited budget, your company can quickly begin using the sophisticated, integrated tools within SAP Solution Manager to support best practices for project issue management and escalation on SAP projects.

For enterprises with IT landscapes that incorporate multiple SAP solutions, effective communication is a must. Multilayered business computing environments demand a streamlined, effective project issue management tool set that facilitates technical support for distributed systems with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. Companies need centralized repositories to store and review project issues for process enhancements, and they need effective communication to SAP support services for rapid issue resolution.
Streamline the Implementation Process Cost-Effectively

For companies that want to simplify the deployment process of SAP applications, the SAP Project Issue Management service offers a streamlined, cost-effective way to implement best practices for project issue management and escalation in your SAP landscape. Qualified specialists from the SAP Consulting organization will work with your project team to configure the SAP Solution Manager application management platform in order to deliver the functionality you need on time, within budget, and at the right time for your business. SAP Project Issue Management implementation begins with a questionnaire to gather preliminary data about your systems. Next, an overview presentation outlines your implementation options and can be done remotely (depending on your IT environment). Then SAP consultants will conduct a scoping session with your team to define the projects requirements and review work processes.

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After the technical requirements are met, SAP installation experts will configure SAP Solution Manager to enable the project issue management functionality. This includes elements such as setting up your organizational structure in SAP Solution Manager; creating drop-down lists for fields such as status, subject, priority, and category; creating a text type for the long description; and testing the issue creation, editing, escalation, and reporting processes. Designed to provide a rapid, high-quality implementation with a predefined scope, fixed time frame, and fixed cost, this configuration service gives you fast, easy access to a standard SAP project management tool out of the box.
Automate Project Issue Handling and Technical Support

Implementation Using Best Practices Without Taxing Your IT Staff

Systems implementation typically falls outside the range of core competencies for most enterprises. SAP Project Issue Management offers your organization a way to complete implementation quickly and at a fixed cost, while taking advantage of best practices. Furthermore, by engaging SAP Consulting to handle configuration of the issue-tracking functionality within SAP Solution Manager, your companys IT staff are free to focus on other business priorities. SAP Consulting offers unmatched experience in project issue management with SAP Solution Manager. We can handle your SAP Solution Manager configuration project with speed and efficiency, delivering the benefits of superior project issue management to your enterprise in the least amount of time, with minimum impact on your business and IT resources.
Find Out More

SAP Project Issue Management supports best practices with the help of the service desk functionality in SAP Solution Manager. This functionality provides a framework that allows you to manage entry and tracking of project issues. In addition, the service includes training for your administrative team so they can work efficiently and documentation for training your companys project teams. By enabling the project issue management functionality of SAP Solution Manager, your company can also take advantage of the sophisticated, integrated tools that the service desk offers such as maintaining a central repository of project issues for process enhancements, as well as integration with SAP support services. All this helps ensure faster project issue resolution and technical support during your SAP implementations or upgrade projects.

To learn more about how SAP Consulting can help your enterprise achieve higher levels of business success, please contact your SAP representative or visit SAP Service Marketplace at service.sap.com/solutionmanager.

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