CURRICULUM VITAE K.SHAM SUNDER, S/o. SHANKERJEE, 1-59, Nagireddy pally, Ameerpet (p.o.

), Palmakhul (via) Maheshwaram (mond) Regareddy (dist) .

cell:-9394897582 mail: shamsunderjee@hotmail.com

CURRENT JOB DETAILS: M/s Setco Automotive Ltd. A Service engineer

M/s. Setco Automotive Ltd is manufacturer of Automotive clutches. Setco Automotive Ltd have a 4 plants in world in this one is production plant in Gujarath, assembly planet one in Utarakhand , one in united kingdom assembly plant this plant also called as LIPE clutch manufacturing plant and one in USA production plant , Our clients are M/s Tata motors, M/s Ashok Leyland, M/s Eicher motors Ltd, Delmar, AMW, BMW, Benz, and etc I am working in Setco Automotive Ltd as Service engineer. In domestic territory we handling service related training programs, failure analyses, product implementation, designee related parameters and improve meant of designee, Heat treatment procedures and aunty rust quitting proses cross checking, Quality related parameters, production procedures, customer feedback, From customer end they need facility of our product ,and sales coordination. From manufacturing to end user of our product of all process we give to feed back and updating of quality assurance. I am reporting to Service head and Production director.

B Service coordinator (Single point contact SPC).

Description:- In M/s SRINIVASA SALES AND SERVICE Pvt. Ltd. (Cummins India Limited authorized seals and service dealer) in Hyderabad AP. Auditing of service related points, Customers support, and Working in administrative works and accounting MIS compiling, depute service engineers to sites and technical rectification of problems on phone or by visits. Taking warranty & non warranty decisions and meet high priority. Customers satisfaction feedback receiving maintaining. CSI & NPS record checking in dealer side customer supported manager duties. I was worked in 2 years

B First job In JASPER IND P LTD as Claims Incharge Description :Worked as supervisor / tool room in charge (1 year) warranty, AMC(annual maintenance contract) & FSB( Free service billing) incharge (2.5 year) working as a Claims Incharge (2.years) and BS III pollution cuntroling system vehicle electrical control ECU trouble shout using ECU VP37 software

(in M/s Jasper Industries P Ltd, Hyderabad) Tata motors authorized dealer in AP My duties and responsibilities as Claims Incharge: Attending the vehicle and diagnosing the problems of Heavy Commercial Vehicles comings under warranty or not by diagnosing and raising claims PCR (product complaint report), AMC, FSB & DAC Customer good will claims DAC (drive away chassis) claims enter to VCM (value chain management) deals Tata Motors checking credit note and dispatching old parts. All warranty, free service and annual maintenance contract bills & job cards auditing. This includes both technical and managerial skills and administrating works. Total Duration: I Have total experience 8 years

ACHIVEMENTS:

1 2 3 4

5 6

In diploma automobile engineering project done FIP (Fuel injection pump) test benches totally reconditioning of adding new technology (electronically). And up graded systems, In Tata Motors training I have been selected as team leader for whole forty member team (in compus interview) Worked at JASPER Ind (P) Ltd Hyderabad (TML authorized Dealer) promoted as Claims manager with in 2years. In B Tech Mechanical Engineering Project don at DRDL, We research and developed a rapid cooling devise in cooling systems, Using JT mechanism for Missile detector cooling device is Cryogenic cooling systems. We received best compliment from DRDL scientists. Cummins Dealers as Service coordinator. In Dealer ship implemented call register and call planer and customer feed back report. Also CSI (customer satisfaction index) & NPS (net promoter score) record cross checking. Now recently join in I have working as plate related domestic territory service handling engineer. I enter India we will take care service related parameters

STRENGTHS:

1 Dedication and drive as a hard-working individual. 2 Effective Communications with clients 3 Superlative communication and team-building skills. 4 Good internal abilities and highly self-confident. 5 Ability to manage multiple tasks in a pressured environment.
EDUCATIONAL QUALIFICATIONS:

Technical: 1. Mechanical Engineering (BIET) Mangalpally , affiliated AICT and JNTU) with an aggregate of 64.07% in the year 2008 2. Diploma in Automobile Egg. (SGMGPT affiliated SBTET), with an aggregate of 63.0% in the year 2003

Academic : 3. Intermediate in:( maths, physics, chemistry) BIE. With an aggregate of 49 % in the year 2004) 4. Bachelor of. Science (maths, physics, geology) 1st year correspondence through NB science college, Hyderabad.) 5. SSC (Secondary School Certificate) with an aggregate of 60% in the year 1998. COMPUTER SKILLS TECHNICAL 1. CAD 2. PRO engineering 3. ANALSYS GENARAL 1. Hardware 2. Networking 3. MS Office 4. CRMDMS 5. VCM 6. Online Claims and Auditing
PERSONAL DETAILS:

Name Fathers name Date of Birth Sex Marital status Languages Known DATE : PLACE:

: : : : : :

K.Sham sunder K.Shankar jee 12-06-1982 Male Married English, Hindi and Telugu.

K.SHAM SUNDER