PROFESSONAL SUMMARY Enterprise technology business systems analyst having around 7 years of experience in application design, development, testing,

, deployment, administration, support and management of client/server and web based applications. Proven track record of delivering software development projects on time and within budget. Understanding of various real time/non-real time integration solutions including WebMethods and batch processing. Have a good understanding of the web based and portal applications. Ability to deep dive in the software code for troubleshooting Deep knowledge and understanding of the SDLC including waterfall, prototyping and RAD for the development projects. Have experience of working in an agile environment. Exposure to service oriented environment driven by ITIL service management framework for the maintenance and support projects. Knowledge and experience of requirements gathering tools like questionnaire, interviews and JAD. Experience in business analysis, data representation and design tools including Scenario building, UML, Use-cases, Data Flow Diagrams, Workflows and Swim Lanes. Expertise in preparing system requirements, test planning, test cases development and data design. Knowledge of QA methodologies including blackbox, greybox and whitebox testing. Experience in writing complex SQL queries for performing the data setup and backend testing. Have experience in project planning, scheduling, costing, resource management, delivery and reporting for development, maintenance and support projects. Hands on experience of the tools MS-Project and MS-Visio. Ability to identify and drive process improvements, implementation and technical documentation. Experience in all areas of project life cycle in a highly structured change management environment using both proprietary methodologies, Agile Techniques and Rational Unified Process. Skilled in the areas of writing Business Requirements Document (BRD), Functional Specifications Document (FSD) and System Requirement Specifications (SRS). In-depth knowledge and experience in the documentation of specifications, design and development of use case scenarios. Emphasis on requirements capturing/gathering through research, formalinformal sessions and JAD sessions with SMEs and end users, Gap analysis, business process improvement and systems integration.

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Experienced in the analysis, design, and re-engineering of system applications using established system analysis, business and system process design, Implementation of methodologies, Excellent written, communication, interpersonal skills, proven team player with an analytical bent to problem solving and delivering solutions under high stress environment. Experience working with the off-shore/on-shore model.

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PROFESSIONAL EXPERIENCE AT&T Interactive, CA Nov 2007 Present Senior Business Analyst Responsibilities: Identified the AS-IS and TO-BE Business Process model and conducted a detailed Gap Analysis of the application in use. Lead User sessions to identify needs, define project scope, and detail functional and non-functional requirements. Implemented Action Request System framework like: Help Desk Management, Customer support management. Acted as the technical liaison during analysis, requirements definition and design activities. Used Rational Requisite Pro to write the business requirements, validate application features, develop Use Cases and maintain traceability to Test Cases. Coordinated with the technical and QA teams during the design, development and testing sessions. Analyzed Test Cases, Scripts and Scenarios and ensured compliance for regression testing, bug fixes and user acceptance. Led Work Breakdown Sessions to identify the correct level of tasks, activities for various stakeholders early in Inception and follow through Go-live. Developed Flowchart and Process diagrams using MS Visio, and made multiple PowerPoint presentations. Developed the User Manual for security configuration, and for the marketing department. Documented Functional Requirements Specifications (FRS/FRD) based on the business requirements and reviewed the same with the technical team Generated UML diagrams and also created the Requirements Traceability Matrix (RTM) Documented the Business Rules, Non-Functional Requirements, Glossary and Data Elements Documented Use Cases from the functional requirements and reviewed the same with the technical team Documented Test Cases from the use cases and conducted User Acceptance Testing Environment: Requisite Pro, UML, SQL, Use Cases, Developer Notes, Lotus Notes, DOORS, Share Point, MS Visio, MS Excel All State, IL Mar 2005 Sep 2007 Business Analyst Responsibilities: Reviewed functional requirement specification document to identify missing, incomplete, inconsistent, duplicate and contradictory requirements Facilitated meetings between developers and customers to clarify the scope of the project and maintained requirement specification documents

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Monitored and controlled requirement documents and change request documents in Clear case Compiled Test Plan based on the Business Requirements Documents covering all test environments and scenarios Conducted user interviews, gathered requirements and analyzed the requirements using Rational Requisite Pro Involved in designing and structuring the Sales website (E-Commerce) for HP Products Interacted with users and Sales Teams to gather requirements and design Use Cases/Diagrams Used Rational Requisite Pro to write the business requirements, validate application features, develop Use Cases and maintain traceability to Test Cases Used Process Improvement Tools (PI) to study market trends and suggest measures to lower the cost of inventory Well versed with Security Aspects (SSL) for building Secure Websites for online Sales Involved in testing the functionality of the website and suggesting necessary changes and bringing the same after careful understanding of the requirement Played a crucial role in a Yellow Belt project for reducing the warehouse cost for 2 quarters in one financial year Coordinated End To End Testing to validate all the process in the application being developed, and also analyzed and documented test results Close Interaction with end users to gain domain knowledge to develop test conditions Conducted defect meetings to explain and prioritize the issues to business and development teams Monitored, Tracked and assigned defects to developers using the Defect Management System. Compiled Test Reports and presented to business partners and upper management Consulted with multiple teams to ensure that project requirements are met and product delivered within the designated timeframe during the course of the project Created Requirements Traceability Matrix to ensure comprehensive test coverage of requirements Environment: POS, Agile, SCRUM, Quality Center, Clearcase, PMO, Microsoft Excel and Microsoft Project Citi Bank, NY Aug 2003 Feb 2005 Business Systems Analyst Responsibilities: Assisted the PM in setting realistic project expectations and evaluating the impact of changes on the organization, planning accordingly and conducting project related presentations Identified, researched, investigated, analyzed, defined and documented business processes. Collected and documented business processes as well as business rules

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Performed requirement analysis, went through all the use cases and issue logs Involved in GAP analysis around the identification of business rules, business flows, system process flows, requirements and assumptions Designed and developed Use Cases, Activity Diagrams using MS Visio Documented and delivered Functional Specification Document to the project team Developed timelines for project delivery and managed project and resources to successful completion Collaborated with development architect and the business users to develop both high-level and detailed application architecture to meet the business needs Assisted with developing and maintaining quality procedures and ensuring that appropriate documentation is in place Assisted in development of training materials for new technology and process improvements. Conducted training sessions in a classroom setting. Environment Requisite Pro, MS Visio, Rational Unified Process, UAT, SCRUM, Microsoft Excel and Microsoft Project

EDUCATION Bachelors in Science Masters in Science