Position Description

Position Title Reporting to (position): Direct Reports: Company: Location: Employment Type: Job Purpose Statement: Maximise customer service by providing network management and associated services that focus on safety, reliability and information regarding delivery of energy. Key Relationships/Interactions: Internal: Networks Manager & Shift Supervisor - Provide information on all matters
affecting the safety, operation, security & reliability of the SP AusNet Distribution system. Receive and act on guidance or direction. Field Personnel - Provide direction, notification and advice on all operational switching matters on the SP AusNet Distribution system for both planned and emergency events. Support Staff Contribute to and obtain information on the capability of the network.

Network Controller Networks Manager Nil SP AusNet Melbourne - CBD Permanent

Depart / BU:

CEOT

External:

Other Operations staff - Provide direction, notification and advice on all operational switching matters on the SP AusNet Distribution system for both planned and emergency events.

SP AusNet Revenue: Market Cap: Listing: Employees: Geographic Coverage: Other:

$1 Billion $3 Billion Top 100 1,500

Role Specific Responsibilities CAPEX: OPEX: Staff Direct: Staff In Direct: Revenue Budget:

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Knowledge: Comprehensive knowledge and understanding of SP AusNet Electricity Distribution Network elements. Comprehensive knowledge and understanding of SP Ausnet Electricity Distribution Network operational policies, procedures, reporting and codes of practice. Detailed knowledge of the Code of Practice on Electrical Safety in the VESI (The Blue Book), Supplementary Instructions, Operating principles, procedures and practices. Sound knowledge of construction, maintenance and testing activities associated with system plant. Sound knowledge of AC circuit theory as applied to power systems. Working knowledge of system protection schemes. Working knowledge of the Microsoft Office suite of programs. Broad knowledge of National Electricity Market. General knowledge of the characteristics of a successful listed company and how a Network Controller contributes to that success. General knowledge of the Victorian electricity transmission and Victorian gas distribution networks.

Competencies A high degree of safety awareness. Excellent decision making skills. Ability to develop skills in all of SP AusNet Gas and Electricity Transmission networks. Excellent verbal communication skills including clear, unambiguous telephone communications. Good report writing skills. Ability to work with others to develop and participate in coaching and mentoring processes to lift the capability of the team or develop new personnel. Model high levels of customer service. Ability to work with and extract value from IT systems. Ability to adapt to change. Good time management and ability to prioritise based on corporate values.

Experiences

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Extensive experience in operational activities including an excellent understanding of Field Operating and Network Control functions, especially in a Electricity Distribution Control Centre. Experience in participating in or implementing technology, process or organisational change. Ability and willingness to work in a rotating shift environment. Experience in customer service. Exposure to best practice external methods in an area of expertise.

Personal attributes Well developed leadership and interpersonal skills. Proven ability to think clearly and make sound decisions particularly during periods of high work activity. Ability to actively contribute to the common goals of the team, build team morale, cooperation and identity. Persistent when confronted with difficulties and bogged down by problems. Have a sense of urgency about achieving business goals. Solve problems as they arise without being asked. Forward looking to see potential opportunities and problems. Able to work successfully in a rotating shift environment. Able to remain quick thinking and responsive even under pressure. Receptive to feedback and new ideas. Pass a colour vision test.

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Key Performance Indicators (KPIs): Role Specific Key Result Areas 1. Key Accountabilities

Electricity Monitoring, Control and Dispatch within the Customer and Energy Operations Team.. Minimise the impact of network outages (planned and unplanned) on supply reliability, costs and network security. Provide expertise on all technical matters related to operation of the Network. Investigate and report on major incidents impacting the network. Provide coaching to new personnel from time to time. Required to undertake periods off shift to perform other roles within SP AusNet.

Measures: Provide safe delivery of energy for the Public and Field Personnel. Customer reliability of supply is maximised. Reports are produced in a timely manner. High quality operational management of the Energy Network Maintain Network Reliability KPIs and GSL below business and regulatory targets. Meet all regulatory compliance obligations. Demonstrate compliance at all times to H&S. Willingness to undertake other roles and duties as directed or required.

2. Judgements The objective of Customer and Energy Operations is to maximise customer reliability by providing network management and associated services that focus on a safe and reliable delivery of energy.
Identify and take action on network problems through the careful, continuous review information from disparate sources. Taking action that is consistent with the available facts, constraints and probable consequences while being prepared to change course if new information comes to light. Optimising the available resources.

Measures:
Safety and reliability are maximised with the resources available at the time. Corporate Safety indicies are achieved. Corporate Customer Reliability indices are achieved.

3. Challenges
Manage change and overcome resistance to change (new functional structures, new IT platforms, new ways of approaching work etc) Driving improved customer focused outcomes (e.g. Making internal & external customers and their needs a primary focus) Reliability outcomes

Mentor personnel and contribute to the team to achieve continuous improvement

Measures:
Transitions to new structures, systems or processes is smooth and seamless. Corporate targets for Safety and Reliability are met or exceeded. Performance measures show an improving trend.

4. Leadership

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Culture:

People Performance & Development:

HSE:

Role model blue constructive behaviours and build effective relationships and business partnerships that positively impact the business culture (e.g. peers, functional partners, external vendors, alliance partners, customers). Contribute to culture improvement initiatives where required. Continuously seek opportunities for innovative approaches to work. Complete own Performance Development Plan within annual Performance Development cycle. Contribute to skilling for the future activities and other innovative programs as required. Actively participate as a member of the team. Providing guidance and constructive feedback to others to facilitate task accomplishment both within and across departments/divisions. Zero Harm. Safety is our way of life. Everyone is responsible for leading safety. Together we seek out and correct all unsafe behaviours and situations and aim for zero injuries.

5. Health Safety and Environment Statement:

All employees have a responsibility to behave in a manner, which ensures that their actions or omissions, do not adversely affect the environment or health & safety and well being of colleagues, contractors or members of the public. This position has the responsibility to: Take action to contribute to a positive safety culture. Identify and correct conditions that affect employee safety; uphold safety standards. Role model positive safety behaviours. Implement the Health & Safety and Environment policy and objectives, and assign Health & Safety responsibilities for all aspects of the enterprise support functions; and Implement the Health & Safety and Environment policy and provide support to help achieve all objectives and targets. Ensure that necessary information is collected to allow top management to evaluate the suitability, adequacy and effectiveness of the respective management systems.

6. Compliance & Risk Accountability:

Conduct activities in compliance with applicable regulatory obligations Carry out the responsibilities of the Responsible Person or Line Manager if assigned this role for any regulatory obligation Manage the risks and business continuity process across role accountabilities. This includes pro-actively ensuring risks are identified and that appropriate treatments are in place to manage the risks.

7. Values Statement:
All Employees to conduct themselves in accordance with the corporate values of Safety, Passion, Teamwork, Integrity and Excellence at all times. Keep the organisations vision, mission and corporate values at the forefront of personal decision making and action. Translation of these into day to day work activities and behaviours.

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Note: This position description is not exhaustive

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