DATASHEET
BMC ProactiveNet Performance
The BMC Difference
» Eliminate reliance on reactive
thresholds to capture missed
events and generate fewer,
intelligent events through
patented self-learning analytics
» Continuously generate predictive
root cause across infrastructure
and applications; factoring in
recent configuration changes and
detailed diagnostics
» Deliver early warnings of potential
problems through predictive
analytics
» Proactively drive IT using key
business indicators
» Manage growing physical and
virtual environments uniformly
across multiple technologies,
vendors and platforms
» Consolidate data collection
across multiple technologies,
vendors and platforms
» Automate ITIL® processes and
workflows across BMC and third-
party solutions
Management
BMC ProactiveNet Performance Management gets IT out of fire-fighting mode by
learning the behavior of your applications and IT infrastructure; predicting problems
before they occur; automatically pinpointing predictive root cause across technology
silos; and initiating standard preventative problem triage and resolution processes.
This unique solution optimizes application performance by avoiding outages,
speeding mean time to repair of performance degradations; and improving
operational efficiency through out-of-the-box automation.
Business Challenge
Because the business counts on IT to deliver high quality of service on key applications, IT is pressured to
optimize the end-user experience, improve application performance and availability, and meet or exceed
service level commitments. Current silo based monitoring approaches fail to provide visibility into end-to-end
application performance, hindering IT’s ability to deliver. IT is in constant fire-fighting mode, reacting to issues
only after a problem occurs. Operational costs are too high, skilled administrators are scarce, users are
frustrated, and business services are suffering.
BMC ProactiveNet Performance Management gets IT out of fire-fighting mode by learning and baselining the
behavior of applications and IT infrastructure; predicting problems before they occur; automatically pinpointing
predictive root cause across technology silos; and initiating standardized problem triage and resolution
processes.
The BMC Solution
As the IT environment grows in size and complexity, especially in virtual, dynamic data centers, you need a
performance management solution designed specifically to manage high volumes of data associated your
business services and applications. It must also have ability to adapt to dynamic changes in state and
relationships, and produce actionable information that guides problem avoidance, tuning and resolution
activities. BMC ProactiveNet Performance Management continuously adapts its knowledge of the changes in
your IT environment, and delivers the information and automation you need to quickly and easily find and fix
business service and application performance problems that span your enterprise.
Generate fewer, intelligent events
Using patented self-learning analytics, BMC
ProactiveNet Performance Management automatically
discovers and learns the behavioral and performance
trends for each of the monitored application
components; identifying normal and abnormal
behavior. Unlike traditional systems, the analytics
engine only generates events when there is significant
Figure 1. Predictive root cause analysis automatically
abnormal behavior or predicts a problem will occur in determines if recent configuration changes caused a
the future. Based on these learned trends, customers performance degradation.
realize a 90 percent reduction in the number of false events generated by reactive, threshold-based
approaches. Fewer, more intelligent events help pinpoint and prioritize your most critical IT issues —
regardless of their source – significantly streamlining subsequent event and impact management efforts.
Speed problem identification and resolution
Using real-time predictive analytics, BMC ProactiveNet Performance Management continuously sifts through
millions of data points collected from every monitored application and infrastructure component supporting
your business services, identifying a small number of potential causes. These causes are further reduced and
ranked by applying intelligent correlation and filtering techniques that leverage service relationships in the
Key Benefits
» Focus on the issues that matter
by realizing up to 90% reduction
in the number of false events
» Improve first time resolution and
slash the time it takes to repair
problems by 75% or more with
reliable root cause information
» Reduce service outages by
finding and fixing problems before
user impact
» Exceed service level
commitments by focusing on
what’s really important to the
business
» Remove the barriers to
virtualization by managing
physical and virtual environments
uniformly
» Maximize existing investments
through consolidated multiple
vendor and platform data
collection
» Drive business value by
automating ITIL processes out-of-
the-box
BMC Atrium CMDB and configuration changes collected from BMC BladeLogic. And, additional detailed
application and infrastructure diagnostic data are automatically collected to improve diagnostic precision. This
patented approach provides continuous visibility into problems as they develop, allowing you to diagnose
intermittent performance issues on-demand and fix the problem first time without requiring symptoms to be
reproduced.
You can also define custom diagnostics for KPIs and trigger actions to collect additional detailed diagnostics
and initiate automated workflows – for example, verifying recent configuration changes and rolling back
unauthorized changes to quickly isolate and resolve a problem.
Gain early visibility into potential problems
Reduce the number of service outages and customer impact by preventing problems from occurring, as
opposed to the traditional “react to failures” approach. Upon deployment, the solution delivers immediate value
by quickly learning the unique patterns within your environment. By learning actual behavior for each
application component and across components, the predictive analytics engine can identify abnormal patterns
of behavior and reliably deliver early warnings to alert IT to potential problems, indicating when the problem will
likely begin to affect users and services. You can immediately use predictive root cause information and
detailed diagnostics to determine the problem area and assign appropriate resources to resolve impending
issues before users and services are impacted. Using these predictive capabilities, you can shift from a focus
on mean time to repair (MTTR) to one that includes mean time between failure (MTBF) and reduce downtime
by 75 percent or more.
Proactively drive IT operations using key business indicators
Shift your management scope from passive monitoring
of everything in your IT infrastructure to proactively
focusing on key business performance indicators (KPI),
application end user response times, and Service Level
Objectives (SLO). Unlike traditional approaches of
monitoring everything all the time and generating so
many unnecessary alerts that you fail to see the critical
ones – BMC ProactiveNet Performance Management
natively collects and leverages KPIs to assess the
relevance and impact of abnormalities, alerts, and trends. Figure 2. Obtain immediate visibility into the status of
For example, BMC ProactiveNet Performance key business drivers.
Management provides continuous insight into end-user experience – down to the application tier -- for
distributed and mainframe applications, including transactions originating from Web, Custom and Packaged
applications.
Consolidate application and infrastructure data across multiple vendors
BMC ProactiveNet Performance Management provides a flexible modern monitoring platform for the collection
of application performance and availability data spanning real and synthetic end-user experience, application
and application transaction diagnostics, infrastructure, network, and business-related key performance data.
Consolidation is achieved through sophisticated agent-less and agent-based data collection capabilities
spanning multiple vendors and platforms; in physical and virtual environments, and across mainframe and
distributed systems. . Third-party adapters collect data across many non-BMC monitoring products, eliminating
the need to “rip and replace” existing solutions.
BMC ProactiveNet Performance Management provides insight into overall end-user experience for distributed
and mainframe applications, including transactions originating from Web (ASP, ASP.NET, Java EE), and
CRM/ERP applications. You can measure the real-time performance of business applications through real
end-user transactions as well as by executing synthetic business transactions. You gain insight into
transaction flow across the enterprise by recording and then executing key business transactions from various
locations to determine application response times. By collecting and correlating end-user transactions, you can
pinpoint the specific step(s) of a transaction flow that is (are) causing degraded performance. Root causes can
be further isolated and triaged by analyzing the application transaction breakdown and pinpointing directly to
the tier and component within the transaction that is causing the problem. Root causes can be isolated, no
matter where they reside; even if they are deep in mainframe systems.
BMC BSM Integrations
» BMC Atrium CMDB
» BMC Atrium Orchestrator
» BMC BladeLogic Server
Automation Suite
» BMC Dashboards and Analytics
» BMC Event and Impact
Management
» BMC Remedy ITSM
» BMC Remedy Service Desk
» BMC Service Level Management

Figure 3. Proactively manage end-to-end application performance across multiple technologies, vendors, and
platforms.

Using the software development kit (SDK), you can extend BMC ProactiveNet Performance Management to
create custom, integrated monitors to gather additional data types from proprietary or legacy applications, new
site elements, or key business and technical performance metrics. Custom data types are virtually unlimited
and are automatically analyzed along with all other application components.

Manage dynamic virtual environments

You can virtualize production applications with
confidence with BMC ProactiveNet Performance
Management. Virtualized applications increase the
complexity of performance management of business
services by introducing new technology components
and complicating their interrelationships. These
components and relationships require additional
collection and generate higher volumes of raw
performance data. The dynamic nature of virtual
environments also drives the need to automatically Figure 4. Gain insight into the performance and
availability of your entire IT infrastructure.
track and adapt to changes in the infrastructure.

For virtualized applications, BMC ProactiveNet Performance Management provides monitoring and analysis of
virtual components, their mapping to physical resources and end-user response times. The solution learns
and keeps continuous track of the behavior of virtual and physical components and their relationships with one
another, and recognizes unique features of virtualized environments like clustering and motion. This provides
complete visibility, eliminates gaps in root cause, and eliminates pointless events that can be generated when
dynamic changes occur that have no impact on actual performance or availability.

Drive efficiency through automated ITIL processes and workflows

BMC ProactiveNet Performance Management improves productivity and minimizes risk by automating
routine, administrative tasks. Threshold maintenance, problem detection, and probable cause isolation are
fully automated. Through its integration with BMC Atrium Orchestrator, triggering standard preventative
problem triage and resolution processes for business services is also an out-of-the-box benefit. When
ProactiveNet Performance Management detects a problem or an abnormality, it can trigger the verification of
common events like host availability, verification and remediation of configuration problems, recovery from
poorly planned or executed virtual machine updates, or even the simple collection and sharing of a standard

BUSINESS RUNS ON I.T.
I.T. RUNS ON BMC SOFTWARE.
Business thrives when IT runs smarter,
faster, and stronger. That’s why the most
demanding IT organizations in the world
rely on BMC Software across both
distributed and mainframe environments.
Recognized as the leader in Business
Service Management, BMC provides a
comprehensive and unified platform that
helps IT organizations cut cost, reduce
risk, and drive business profit. For the
four fiscal quarters ended September 30,
2009, BMC revenue was approximately
$1.88 billion.
diagnostics data set. You can tap into a large library of ready-made automations, reducing manual intervention
and errors. These automations can also trigger BMC Bladelogic Server Automation Suite to perform
configuration changes, such as deploy software updates or detect and roll back recently introduced changes..
This not only eliminates this major source of system outages, it speeds the time it takes to repair problems that
do occur, and enables you to better allocate your limited resources.
Drive Business Value through a Unified BSM Architecture
Business Service Management (BSM) is the most effective approach for managing IT from the perspective of
the business. BSM from BMC combines best-practice IT processes (such as support for the IT Infrastructure
®
Library ), automated technology management, and a shared view of how IT resources directly support the
business. As part of a larger BSM approach, BMC ProactiveNet Performance Management helps you:
» Proactively identify and focus on end-user service and application problems, across IT silos
» Reduce cost and risk by optimizing IT processes to meet business goals and objectives
» Standardize problem resolution processes based on best practices and industry standards like ITIL
BMC enables IT Operations to both lead and contribute to corporate BSM initiatives. Through integration with
other BMC and third-party tools, IT operations deliver a faster, more efficient, and unified IT support system for
the business.
Integration with BMC Atrium CMDB
BMC ProactiveNet Performance Management automatically detects business service relationships stored in
the BMC Atrium CMDB to perform more precise probable cause analysis, utilizing fewer people to triage
problems. Leveraging existing configuration items (CIs) and service relationships defined in the BMC Atrium
CMDB ensures consistency and eliminates the need to maintain the same information in multiple tools.
Integration with BMC Dashboards for Business Service Management
BMC ProactiveNet Performance Management integrates with BMC BSM Dashboards for consistent and
automated status reporting; delivering key service performance and availability information to speed decisions
and accelerate the alignment of IT with business goals. With this integration, IT Management can determine
at-a-glance, critical business services, dollar and customer impact of outages as well as contact sources to call
for additional information.
Integration with BMC Event and Impact Management
BMC ProactiveNet Performance Management streamlines event and impact management by reducing event
traffic by 90 percent. It shares key analytic and infrastructure components with BMC Event and Impact
Management to generate a precise predictive root cause, and to display, store and automate information and
actions through common interfaces. . Both products integrate seamlessly into a single proactive availability
and performance management solution for BSM.
Integration with the BMC Remedy IT Service Management Suite
Tightly integrated with industry-leading BMC Remedy IT Service Management applications, BMC
ProactiveNet Performance Management is an integral part of a proactive incident management solution that
detects issues that may ultimately affect service — before users are impacted and call the service desk to
complain. When BMC ProactiveNet Performance Management detects an abnormality that requires attention,
it automatically generates an incident ticket with rich diagnostic and root cause information, proactively alerting
the service desk to problems before they cause a disruption in service. Support staff can act on issues before
they are called in by users, heading off problems before they result in service outages.
For more information
To learn more about how BMC ProactiveNet Performance Management will help you find and fix problems
well before your users call, please visit www.bmc.com/ProactiveNetPerf.
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