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CONSULTING SERVICES AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS MANAGED SERVICES BCM SOFTWARE RECOVERY SERVICES
CONSULTING SERVICES
CONSULTING SERVICES
AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS
AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS
AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS
AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS
AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS
AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS
AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS

AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS

MANAGED SERVICES

BCM SOFTWARE

RECOVERY SERVICES
RECOVERY SERVICES
CONSULTING SERVICES AVAILABILITY SERVICES INFORMATION AVAILABILITY DELIVERS MANAGED SERVICES BCM SOFTWARE RECOVERY SERVICES
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
2 WHY CHOOSE SUNGARD AVAILABILITY SERVICES? More than 10,000 customers worldwide 100% recovery success in
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WHY CHOOSE SUNGARD AVAILABILITY SERVICES?

More than 10,000 customers worldwide

More than 10,000 customers worldwide

100% recovery success in over 30 years in business

100% recovery success in over 30 years in business

3,400+ invocations supported

3,400+ invocations supported

Over 5 million sq ft of operations space

Over 5 million sq ft of operations space

80+ highly-resilient facilities worldwide

80+ highly-resilient facilities worldwide

A dedicated, redundant

A

dedicated, redundant

global network

25,000+ end-user positions worldwide

25,000+ end-user positions worldwide

40+ mobile recovery units, globally

40+ mobile recovery units, globally

Supporting more than 30 platforms – including virtualised environments

Supporting more than 30 platforms – including virtualised environments

Operational structure and best practices backed by SAS 70

Operational structure and best practices backed by SAS 70

Type II & ISO 9001 certification and PCI DSS-compliant facilities

&

processes and BS 25999

Seven-times winner of the ’Business Continuity Service Provider of the Year Award’ 1

Seven-times winner of the ’Business Continuity Service Provider of the Year Award’ 1

2010 Excellence in Infrastructure

2010

Excellence in Infrastructure

Management Winner 1

2008 winner of the Outstanding

2008

winner of the Outstanding

Excellence in Business Continuity and the Data Centre Strategy of

the Year Award 1 .

RELY ON US

Established in 1978, SunGard Availability Services has been keeping our customers’ people and information connected for five decades: providing live production support during system recoveries, or by helping ensure business critical systems are safely managed 24/7 by ‘intelligent hands’.

We understand that this ‘Information Availability’ is vital to ensuring that when they partner with SunGard, our customers can rely on us to make the everyday happen for theirs.

With the blurring between traditional disaster recovery (DR) and the 24/7 availability facilitated by managed services becoming more apparent as Recovery Time Objective (RTO) and Recovery Point Objectives (RPO) continue to become more ambitious; SunGard Availability Services has naturally evolved its solution set to address this need.

In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th

In addition to our enviable pedigree, SunGard is now regarded as one of the 15th largest managed hosting services providers 2 . Our data centre strategy won the award of the same name in 2008. Broad Group has also shortlisted SunGard’s Managed Services capability in their annual awards 3 , whilst Intellect turned to us to chair its Data Centre Group.

So from Consulting and Business Continuity Management (BCM) Software at one end through Recovery Services to Managed IT and cloud-based Infrastructure as a Service solutions at the other, we can meet our customers’ needs across the Information Availability spectrum with the single aim of keeping them running – no matter what.

For organisations looking to maximise OpEx and reduce CapEx, SunGard’s proven experience, operational scale and financial strength mean that our

More than 10,000 organisations worldwide can tell you that SunGard Availability Services is the trusted high-performance partner they need to ensure that their IT operations never let them down – and always keep them at the top of their game.

They can speak to our ability to ensure optimal operational performance, the highest levels of Information Availability and extremely rapid and complete recovery from unplanned interruptions.

business and IT availability solutions are not only robust and flexible, but cost-effective too.

You can therefore protect the links between your people and the information on which they depend, service your customers, fulfil your corporate strategy and satisfy financial, operational and IT priorities.

With SunGard your:

Information Availability regime meets the strategic needs of the business the strategic needs of the business

IT infrastructure is stable, efficient and cost-effectiveregime meets the strategic needs of the business Data storage and retrieval arrangements match business

Data storage and retrieval arrangements match business needs arrangements match business needs

Systems and data are secure and accessible and accessible

Organisation is prepared for any eventuality.business needs Systems and data are secure and accessible Whether yours is a small company serving

Whether yours is a small company serving local markets, a dynamic mid-size enterprise or a large multinational organisation, you will benefit from responsive, customised solutions from SunGard that help increase the efficiency of your IT operations and augment the value that information technology provides to the business.

Isn’t it time that you relied on us too?

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RELY ON OUR STRENGTH

About SunGard

Availability Services is a division of SunGard Data Systems, the largest privately held business software and services company on the Forbes list of private businesses, serving more than 25,000 customers in more than 70 countries, including the world’s 25 largest financial services companies.

With revenues of $5.6 billion, a 21% CAGR and 10% organic growth, SunGard has enviable financial strength, of which Availability Services represents 26%:

Worldwide = >$1.5 billion (2009)strength, of which Availability Services represents 26%: Europe = $301 million (2009) UK = £162 million

Europe = $301 million (2009)represents 26%: Worldwide = >$1.5 billion (2009) UK = £162 million (2009). “SunGard’s experience and

UK = £162 million (2009).= >$1.5 billion (2009) Europe = $301 million (2009) “SunGard’s experience and track record counted for

“SunGard’s experience and track record counted for a lot. We knew we were getting a service we could rely on”

Tom Mackrell, Compliance Manager, Castle Cover

rely on” Tom Mackrell, Compliance Manager, Castle Cover Other divisions include Financial Systems, Higher Education,

Other divisions include Financial Systems, Higher Education, and Public Sector.

Dedication

Availability Services has over 2,500 Information Availability professionals at hand: 100% customer focused, 82% client facing, 50% technical experts with continuous Board-level commitment to customer experience.

Commitment

With more than 30 years in the business, SunGard’s steady growth reflects our continued ability to answer your needs in an ever-changing industry.

To stay ahead of the curve, we continue to innovate and develop our infrastructure and

To stay ahead of the curve, we continue to innovate and develop our infrastructure and services, supported by substantial investments. We’ve invested $hundreds of millions every year to enhance our capabilities – from tools and skilled personnel, to data centres and technologies (in 2009, we invested £29.7 million and €8.7 million to support European Availability Services customers alone).

Innovation

As pioneer and leading global provider of Information Availability and business continuity, SunGard was first to deliver:

Recover Anywhere True ‘Rollback’ capability via a standardised approach and the deployment of award-winning Networking Solutions 1 IBM Mainframe & Mid-range Recovery UNIX Recovery – both Sun and IBM Dealing Room Recovery Workplace Recovery Business Continuity Management Consulting Contact Centre Recovery Enhanced Recovery Continuity Services for the ‘Always On’ world Monitoring Solutions Vaulting Solutions International Services British Standard/ISO accreditation.

On’ world Monitoring Solutions Vaulting Solutions International Services British Standard/ISO accreditation . 5
On’ world Monitoring Solutions Vaulting Solutions International Services British Standard/ISO accreditation . 5
5
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CHOOSING THE RIGHT SOLUTIONS FOR YOUR INFORMATION AVAILABILITY NEEDS

Recovery Services

Workplace Anywhere – >25,000 end-user seats >25,000 end-user seats

worldwide for employees displaced by disaster. Each

is equipped with a common operating environment

and access to voice and data communications.

Recover Anywhere – Using virtualised desktop and softphone technology to extend recovery further into your business. Recover Anywhere Using virtualised desktop and softphone technology to extend recovery further into your business. Recover Anywhere offers full IT workstation experiences without the need to deploy physical assets – staff can work remotely and fully participate in operations to help resume normal levels of productivity faster.

Technology Recovery – SunGard recovery facilities are among the safest places to access hardware and protect applications, data SunGard recovery facilities are among the safest places to access hardware and protect applications, data and networks. Customer systems are backed up by redundant infrastructure and network connections, all guarded by SunGard security personnel and systems.

QuickShip & Mobile Recovery – Our range of pre-packed and mobile recovery services bring the technology to you, enabling near Our range of pre-packed and mobile recovery services bring the technology to you, enabling near normal business operations while your office or data centre is being restored.

Long-term Recovery – In the event of major loss, we can construct buildings from modular blocks within days. In the event of major loss, we can construct buildings from modular blocks within days. These are equipped with all the furniture, generators, uninterruptible power supply, communications systems and technology you need to keep going.

Systems Testing – We are experts at replicating our customers’ system set-ups – no matter how unique – We are experts at replicating our customers’ system set-ups – no matter how unique – in our data centres.

Enhanced Recovery – By creating mirror systems, our customers, using broadband communications can successfully and securely conduct remote By creating mirror systems, our customers, using broadband communications can successfully and securely conduct remote tests anywhere in a safe environment, saving our customers hundreds of thousands of pounds in travelling and test costs whilst also reducing carbon emissions resulting from car and plane journeys.

INFORMATION AVAIL

For your workfo

Recovery Recovery Managed Reco Managed Reco Recovery Centres, Data Cent Technology Infrastructure Consulting
Recovery
Recovery
Managed Reco
Managed Reco
Recovery Centres, Data Cent
Technology Infrastructure
Consulting
Operational Risk
Consulting & Automation Tools
Services
Risk Consulting & Automation Tools Services Hours The SunGard Information Availability Continuum model

Hours

The SunGard Information Availability Continuum model helps you matc a combination of services to cover each aspect of your business accord

Consulting Services

SunGard’s BCM Consulting

BCM Programme Managementaccord Consulting Services SunGard’s BCM Consulting BS 25999:2 Gap Analysis Business Impact Analysis BCM Risk

BS 25999:2 Gap AnalysisServices SunGard’s BCM Consulting BCM Programme Management Business Impact Analysis BCM Risk Assessment Supply Chain

Business Impact AnalysisConsulting BCM Programme Management BS 25999:2 Gap Analysis BCM Risk Assessment Supply Chain Review Continuity Strategy

BCM Risk AssessmentManagement BS 25999:2 Gap Analysis Business Impact Analysis Supply Chain Review Continuity Strategy Definition

Supply Chain ReviewGap Analysis Business Impact Analysis BCM Risk Assessment Continuity Strategy Definition Developing & Implementing

Continuity Strategy DefinitionImpact Analysis BCM Risk Assessment Supply Chain Review Developing & Implementing a BCM Response 6 Incident

Developing & ImplementingSupply Chain Review Continuity Strategy Definition a BCM Response 6 Incident Management Managed Testing BCM

a BCM Response

6
6

Incident ManagementDefinition Developing & Implementing a BCM Response 6 Managed Testing BCM Training & Awareness. ICT Consulting

Managed Testing& Implementing a BCM Response 6 Incident Management BCM Training & Awareness. ICT Consulting ICT Resilience

BCM Training & Awareness.a BCM Response 6 Incident Management Managed Testing ICT Consulting ICT Resilience Review & IT Capability

ICT Consulting

ICT Resilience Review & IT Capability & IT Capability

Assessment services:ICT Consulting ICT Resilience Review & IT Capability – Network Infrastructure – Infrastructure feasibility

Network Infrastructure

Infrastructure feasibility

Virtualisation

Technical Recovery

Backup & Storage

Security Audit– Technical Recovery – Backup & Storage Penetration Testing Social Engineering Technical Recovery

Penetration TestingTechnical Recovery – Backup & Storage Security Audit Social Engineering Technical Recovery Documentation PCI/DSS

Social Engineering– Backup & Storage Security Audit Penetration Testing Technical Recovery Documentation PCI/DSS Compliance Data

Technical Recovery DocumentationSecurity Audit Penetration Testing Social Engineering PCI/DSS Compliance Data Profiling & Trend Analysis

PCI/DSS ComplianceTesting Social Engineering Technical Recovery Documentation Data Profiling & Trend Analysis Exchange Server Services.

Data Profiling & Trend AnalysisAudit Penetration Testing Social Engineering Technical Recovery Documentation PCI/DSS Compliance Exchange Server Services.

Exchange Server Services.Testing Social Engineering Technical Recovery Documentation PCI/DSS Compliance Data Profiling & Trend Analysis

ABILITY CONTINUUM

rce and IT infrastructure

ABILITY CONTINUUM rce and IT infrastructure Managed Hosting Managed Hosting Infrastructure Infrastructure as a Service
Managed Hosting Managed Hosting Infrastructure Infrastructure as a Service as a Service
Managed Hosting
Managed Hosting
Infrastructure
Infrastructure
as a Service
as a Service

very

very

res & Dedicated Communications Networks

very very res & Dedicated Communications Networks Availability Continuous h your preferred recovery time to

Availability

Continuous

h your preferred recovery time to the SunGard service. You can choose ing to how time sensitive it is. This way you only pay for what you need.

Managed Services

Cloud-based Infrastructure as a Service – Our fully-managed enterprise-class private cloud service is a natural progression for Information Availability strategies. Our fully-managed enterprise-class private cloud service is a natural progression for Information Availability strategies. Delivered on shared infrastructure across our fully resilient UK Technology Centres, SunGard’s IaaS delivers computing power, data storage and associated security and connectivity on an almost zero CapEx basis.

– Connect: Public & private connection services

– Secure: Managed virtual firewall

– IP Network: Monitoring, management

& load balancing

– Compute: Core, processor and memory provision, O/S & DBA management

– Store: Managed storage, Replication

& snapshot services, Offsite backup.

Secure Hosting Services – Provided within highly resilient data centre space as either rack space or caged area with Provided within highly resilient data centre space as either rack space or caged area with redundant power supplies. All of which is supported with helpdesk services and intelligent hands.

Platform & Device Monitoring – Monitoringand portal reporting services by device, platform, application, database or website. Environmental monitoring Monitoringand portal reporting services by device, platform, application, database or website. Environmental monitoring also available.

Security & Network Management – Providing firewall management as well as intrusion detection and penetration testing services coupled with internet Providing firewall management as well as intrusion detection and penetration testing services coupled with internet and network access.

OS & Database Management – Managing equipment, operating systems, and databases as well as providing load balancing solutions. Managing equipment, operating systems, and databases as well as providing load balancing solutions.

Vaulting & Replication – Automated off-site backup, archive and retrieval of data as well as mirroring solutions. Automated off-site backup, archive and retrieval of data as well as mirroring solutions.

BCM Software – Continuity Management Solution (CMS)

CMS: Enabling comprehensive and professional business continuity planning across the enterprise.

SunGard’s BCM Software offers business risk assessment, business continuity plan development, and emergency notification in the event of a business disruption.

LDRPS ® to build and maintain plans with the industry standard planning tool ® to build and maintain plans with the industry standard planning tool

BIA Professional ® to analyse disruption impacts and identify recovery objectives ® to analyse disruption impacts and identify recovery objectives

Risk Assessment to identify and measure potential threats to any location to identify and measure potential threats to any location

Vendor Assessment to simplify the process of gathering and analysing vendor resiliency and compliance to simplify the process of gathering and analysing vendor resiliency and compliance

Work Force Assessment to provide a clear understanding of work force criticality and availability to strengthen recovery efforts to provide a clear understanding of work force criticality and availability to strengthen recovery efforts

NotiFind ® to send and receive communications whenever necessary by way of several options ® to send and receive communications whenever necessary by way of several options

Incident Manager ® to manage response and recovery efforts during any disruption. ® to manage response and recovery efforts during any disruption.

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NETWORKING SOLUTIONS – A BACKBONE FOR INFORMATION AVAILABILITY

Livingston

Stockport Dundee Leicester Warrington Coventry Borehamwood Theale Bristol Multiple Communications Leatherhead
Stockport
Dundee
Leicester
Warrington
Coventry
Borehamwood
Theale
Bristol
Multiple
Communications
Leatherhead
Providers
Crawley
Poole
Elland TC4
LTC Hounslow
Docklands TC2

London – CRC

Elland TC4 LTC Hounslow Docklands TC2 London – CRC London – SBRC – SBR London –

London – SBRC – SBR

Docklands TC2 London – CRC London – SBRC – SBR London – SBRC – PG London

London – SBRC – PG

– CRC London – SBRC – SBR London – SBRC – PG London – DRC SunGard

London – DRC

– SBRC – SBR London – SBRC – PG London – DRC SunGard National Network (UK)

SunGard National Network (UK)

Flexible, resilient, scaleable connectivity:

Network (UK) Flexible, resilient, scaleable connectivity: Gb – single feed Gb – dual, diverse feeds >

Gb – single feed

Gb – dual, diverse feeds

>Gb - dual, diverse feeds

Tb - 'ScaleNet' optical feeds

Workplace Recovery Centre

Fully Resilient Technology Centre

Woking TC3

Hubbed from two fully-resilient Technology Centres, with different carriers offering diverse and separate dual and/or multi Gigabit and Terabit connectivity into all locations. SunGard offers the highest levels of resilience of any organisation in our industry via an award- winning National Network 1 designed specifically to support all your Information Availability needs. Our ‘virtual’ campus of Workplace Recovery and Technology Centres delivers unparalleled robustness and flexibility; and as part of the SunGard Global Network, provides customers with unrivalled connectivity on a regional, national and international basis.

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SUNGARD WORKPLACE RECOVERY & TECHNOLOGY CENTRE LOCATIONS IN THE UK & IRELAND

Technical Technical Operations Operations Centres 1 & 2 Centres 1 & 2 Dublin Dublin
Technical
Technical
Operations
Operations
Centres 1 & 2
Centres 1 & 2
Dublin
Dublin
Borehamwood
Borehamwood
City Recovery LTC Campus TC2 Hounslow Docklands LONDON ONDON Theale TC3 Woking Docklands South Bank
City
Recovery
LTC
Campus
TC2
Hounslow
Docklands
LONDON
ONDON
Theale
TC3
Woking
Docklands
South Bank
Recovery
Recovery
Campus
Campus
Leatherhead
Crawley
Elland Elland
Elland
Elland
Dundee Dundee
Dundee
Dundee
Livingston Livingston
Livingston
Livingston
Warrington Warrington Stockport Stockport Leicester Leicester Coventry Coventry
Warrington
Warrington
Stockport
Stockport
Leicester
Leicester
Coventry
Coventry
Bristol Bristol
Bristol
Bristol
Poole Poole
Poole
Poole

Key

Fully Resilient Technology Centre

Workplace Recovery CentreKey Fully Resilient Technology Centre Technical Operations Centre

Technical Operations CentreKey Fully Resilient Technology Centre Workplace Recovery Centre

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SunGard delivers when ‘it’ happens, not if – the difference our investment in our people, recovery locations, technology, infrastructure, service delivery and attention to customer experience makes – all culminating in an unblemished track record of recovery and availability support

track record of recovery and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston

A SELECTION OF OUR CUSTOMERS

and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen
and availability support A SELECTION OF OUR CUSTOMERS Alexander Forbes Kingston Asset Finance Ltd Allen

Alexander Forbes

Kingston Asset Finance Ltd

Allen & Overy LLP

Leicester City Council

Ansbacher & Co Ltd

Marks & Spencer

Aviva

Mediasurface Europe Limited

Baillie Gifford

New Star Asset Management

BDO Stoy Hayward LLP

Northgate Information Solutions

British Medical Journal

Sainsbury’s

Dominos Pizza Group

Severn Trent Water

EDS Food & Drink Federation

Standard Bank

Great Ormond Street Hospital

The London School of Economics

Gullivers Travel Associates

and Political Science

Homeloan Management Limited

TNT

In Practice Systems Ltd

University Hospitals Coventry & Warwickshire NHS Trust

Irwin Mitchell

Virgin Media

James Galt Toys

Weightmans

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1 CIR’s Business Continuity Awards. Business Continuity Service Provider 2009, 2006, 2005, 2002, 2000,1999 (finalist: 2008, 2007, 2004, 2001); Data Centre Strategy 2008 (finalist 2009); Most Innovative Service 2006 – SunGard National Network.

2 Tier 1 Research Summer ‘10 – Managed Hosting Global Report.

3 Broad Group: Data Centres Europe Best Risk Mitigation Service Provider – (finalist 2009).

AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in

AWARD-WINNING INFORMATION AVAILABILITY

AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in
AWARD-WINNING INFORMATION AVAILABILITY Business Continuity Awards 10th Anniversary Award Outstanding Excellence in

Business Continuity Awards

10th Anniversary Award Outstanding Excellence in Business Continuity

Winner 2008

Business Continuity

Service Provider

Winner 2010, 2009, 2006, 2005, 2002, 2000, 1999 Finalist 2009, 2008, 2007, 2006, 2005, 2004, 2002, 2001, 2000, 1999

Most Effective Recovery

Winner 2006, 2005, 2000 Finalist 2010, 2009, 2008, 2007, 2003

Most Innovative Service

Winner 2010, 2006, 2004, 2002 Highly Commended 2005 Finalist 2009, 2003, 2001, 2000

Most Innovative Solution

Finalist 2010

BCM Planning Software

Finalist 2010, 2009, 2008

Excellence in Infrastructure Management

Winner 2010

Data Centre Strategy

Winner 2008

Finalist 2009

Business Continuity Team

Finalist 2010, 2009

Business Continuity Strategy

Finalist 2010, 2009

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Finalist 2010

Power Strategy

Winner 2001

Finalist 2001

Business Continuity Manager

Finalist 2010

Business Continuity Consultant

Winner 2006 Finalist 2008, 2005, 2004, 2003, 2002, 2001

Industry Personality

Finalist 2009, 2005

Newcomer

Finalist 2008, 2007, 2003

Lifetime Achievement

Winner 2001 Finalist 2001, 2000

Data Centres Europe Awards

Best New European Cloud Services

Finalist 2010

Judges Award for Outstanding Contribution to the Data Centre Sector

Finalist 2010

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Finalist 2010

Best Risk Mitigation Service Provider

Finalist 2009

OpRisk & Compliance Awards

Business Continuity Strategy & Planning Services

Winner 2007

Business Continuity

Planning Software

Joint Winner 2007

Financial-i Leaders in Innovation Awards

Best & Most Innovative Disaster Recovery & Business Continuity Supplier

Winner 2009, 2008, 2007

The Information

Security Awards

Winner 1997

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www.sungard.co.uk

SunGard Availability Services SunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient.

Managed Services SunGard’s Managed Services give you the IT resources and skills you need to ensure availability, reliability, security and cost-efficiency. Yet we leave you in full control of the systems, applications and data that drive your business forward. Meanwhile our enterprise-class Infrastructure as a Service ‘private cloud’ delivers computing power, data storage, security and connectivity for almost zero CAPEX.

Consulting Services We help you get risks under control, thereby safeguarding your profits, operations, customers and reputation by leveraging our industry-acknowledged operational risk management expertise. From business continuity management to the full lifecycle of technological solutions, we deliver results unique to your business because our start point is always your business needs

Recovery Services Interruptions to business are difficult to predict, but SunGard customers know that when disaster strikes, they are always ready. With the widest range of effective solutions SunGard ensures that any business impact is minimised, returning you quickly back to business as usual.

BCM Software Our industry leading suite of BCM Software allows you to develop a world-class BCM regime, to manage your preparedness, and any business interruptions you experience. It ensures your staff and customers are fully informed, and that the right people and resources are deployed at the right time.

right people and resources are deployed at the right time. United Kingdom & European Head Office

United Kingdom & European Head Office 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW

t: 0800 143 413 e: infoavail@sungard.com w: www.sungard.co.uk

Information Availability you can trust SunGard Availability Services understands how vital Information Availability is to protecting key operations, servicing customers, preserving reputation,maintaining profitability and engendering stakeholder confidence. Over 10,000 customers trust us to keep their people and information connected. Trust us to do the same for you.

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