Stephen Makepeace

(843) 971-4663
1267 Abercorn Trace
Mt. Pleasant, SC. 29466
sm113c14a@westpost.net
www.linkedin.com/in/stephenmakepeace

District Manager, Regional Vice President, Multi-Unit Manager

Experience
June 2010 - Present | Regional Operations Manager
Quiznos Inc. | 1001 17th Street, Suite 200. Dever, CO. 80202
Corporate liason for 70+ Quiznos franchises in South Carolina and central Georgi
a. Main responsibility being brand protection through training, marketing, and a
dherence of operational controls. Work one on one with franchise owners and mana
gers to achieve operational excellence and financial goals. I have helped stores
in Region increase monthly revenues by 10% month over month. Region has already
earned the highest customer service scores in the South East. I have helped reo
pen 15 stores in the last quarter of 2010.
April 1999 - May 2009 | District Manager
Public Storage | 701 Western Ave. Glendale, CA. 91201
Launched Public Storage Brand in South Carolina. Opened the first stores in Cha
rleston and Hilton Head. Increased to 12 through acquisition. Instrumental in cr
eating districts throughout the state. Ranked District of the year three consec
utive years. Maintained revenue growth over 5% annually for nine years. Responsi
ble for the hiring, training, coaching, and evaluating a management staff of 50+
. Analyzed environmental indicators and evaluated emerging trends to generate ag
gressive revenue forecasts and efficient expense budgets. Incorporated "Lean Six
Sigma" controls to minimize costs and streamline operational processes. Capital
ized on customer service skills to maintain one of the highest customer satisfac
tion ratings in the Southeast. Implemented public relation campaigns to foster s
trong ties with the business community, state and local governments. Solicited a
nd negotiated with vendors for both maintenance and capital improvement projects
. Numerous quarterly awards for sales growth and customer service satisfaction.
Managed marketing strategies to increase brand awareness and spearheaded expansi
on opportunities through acquisition.
January 1996 - April 1999 | General Manager
Landry's Seafood | 20 Ripley Point Marina, Charleston, SC. 29401
Introduced Louisiana style seafood restaurant to Coastal South Carolina. Achiev
ed 20% sales growth in 1st year. Managed flag ship concept of Landry's Inc. Re
sponsible for day to day operations of a 350+ seat high volume restaurant on Cha
rleston harbor. Maintained food costs below 30%. Maintained bar costs below 20%
. Responsible for hiring, training, and evaluating restaurant staff. Increase
d Retail sales by 15% through the creation of a marketing plan. In charge of loc
al promotions including Memorial Day, July 4th and Labor Day parties with local
radio stations, fireworks, promotional contests and celebrity appearances.
September 1992 - January 1996 | Corporate Training Manager
Apple South Inc. | Madison, GA. 30650
Opened 22 stores in 4 years: All opened on time or ahead of schedule; All opened
at or below start up budget. Averaged six weeks turnaround from restaurant shel
l to fully operational facility. Leader of 5 person team responsible for the op
ening of new Applebee's restaurants. Main responsibility was the set up of front
of the house (dining room and bar). This involved hiring and training of barten
ders, wait staff, and host staff. It also included the installation of computer
systems, restaurant equipment, and audio visual technology. Member of All Star
Team chosen to open 100th Applebee's in Myrtle Beach, SC.
Education
May 1992 | Bachelor of Science, Kent State University
* BS Hospitality Management, minor in nutrition, Alumni Sigma Alpha Epsilon Frat
ernity, Kent State Leadership Counsel, Obtained status of CWC in culinary arts.
Skills
* 20+ years of customer service experience, multiple awards for customer service
achievements.
* 20+ years of sales and revenue goal creation, implementation, and achievement.
* 20+ years experience in the hiring, training and evaluating of employees.
* 20 + years experience in public relations and community involvement.
* 10 years experience in multi-unit management.
* 10 years experience in Lean Six Sigma.
* 10 years experience in internal audit controls and implementation.
* 10 years experience in vendor acquisition, relations, and bid process
* Fully versed in the analysis of P&L statements and general ledger reports.
* Proficient in both Windows based and Mac based software, including, MS office,
Excel, Power point,,,etc.
* Fully versed in all laws pertaining to self storage and delinquent tenant mana
gement.

Summation
I have spent the last 10 years in the area of multi unit management. Over the la
st 20 years I have accumulated a wealth of experience and skills in the areas o
f revenue and sales growth, customer service, facilities management, personnel m
anagement, and expense control. I believe my skills and experience would be an a
sset to any company looking to increase their market share, improve customer ser
vice, control costs, field qualified and successful employees and raise the over
all bottom line. Thank you for your time and consideration.