Gayle Squillace

11454 East 186th St., Ste. 115, Artesia, CA 90701

562-303-3275 | gayle_squillace@msn.com
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Results-Driven Property Manager
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Over 15 years of property management experience with strong customer service app
roach. Fully proficient in all facets of managing and leasing residential prope
rties, from resident qualification to property inspections to accounting. Prove
n record of increasing occupancy rates through effective marketing, sales, and r
etention techniques. Further able to improve the bottom line by developing new
revenue sources and decreasing maintenance expenses. Strong staff and vendor ma
nagement skills. Effective communicator with outgoing, enthusiastic personality
.
Core Competencies:
Lease Closing
Accounting & Budgeting
Property Marketing
Resident Retention
Revenue Maximization
Customer Service
Team Communication
Staff Supervision
Staff Training
Hiring and Firing
Metrics Reporting
Maintenance Scheduling
Property Inspections
OnSite, RealPage & AUM
MS Office
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Professional Experience
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FUSION PMC | PI & I INVESTMENTS | Artesia, CA, 2002 - Present
On-site Property Manager | Leasing Consultant
Manage 151 units in Paseo de Los Cerritos and Plaza Del Verde Apartments. Fusio
n PMC took over buildings from PI & I in 2007.
* Increased occupancy rate from 81% to 97% across properties. Achieved a lease-
closing ratio of over 30%.
* Increased ancillary income by 20% by promoting revenue-share products (e.g. ca
ble TV), ensuring on-time payments of utility bills, and providing quarters for
laundry facilities.
* Collaborated with local police department and attended monthly neighborhood wa
tch meetings to help reduce neighborhood graffiti and other nuisances.
* Received Letter of Recognition for "Best Run Property" and "Best Shopped Manag
er" from company.
MPMS PROPERTY MANAGEMENT | Tustin, CA, 2000 - 2002
On-site Property Manager | Leasing Consultant
Supervised 3 employees and managed 130 units in Regency West Apartments.
* Increased rental collections by 75%.
* Improved tenant satisfaction by organizing community activities such as reside
nt barbeques.
ANZA PROPERTY MANAGEMENT | Cypress, CA, 1998 - 2000
On-site Property Manager
Supervised 2 employees and managed 127 units in Royal Garden Apartments.
* Increased resident retention by over 15% by introducing annual free carpet cle
aning, $50 gift certificates for new leases, and follow-up phone calls on work o
rders.
* Hired more knowledgeable maintenance staff to handle issues previously sent to
outside vendors. Reduced maintenance costs while maintaining high customer sat
isfaction.
ANASTASIA CONSTRUCTION CO. | Torrance, CA, 1997 - 1998
On-site Property Manager
Supervised 7 employees and managed 200 units in Country Hills Apartments.
* Reduced dumpster expenses by 40% without sacrificing service quality by creati
ng more efficient pickup schedule.
* Received award for "Best Operating & Expense Turnaround" from management compa
ny.
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Education & Certifications
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ALLIED SCHOOLS CERTIFICATIONS, Laguna Hills, CA
* Real Estate Principles, Real Estate Finance, and Real Estate Practice (2007)
APARTMENT ASSOCIATION OF ORANGE COUNTY CERTIFICATIONS
* Apartment Management (1999)
* Marketing Your Community for Today and into the Future (1999)
* Dorothy Gurley Marketing (1996)
* Apartment Marketing (1995)
MISSION VIEJO HIGH SCHOOL, Mission Viejo, CA (Graduated 1976)