Penny Moss

10012 Buena Vista Drive, Conifer, CO 80433

(303) 816-1209 (home)
(303) 502-4807 (cell)
pm1069a2e@westpost.net
Objective
To obtain an administrative position that will enable me to use my strong organi
zational skills, project management skills and my ability to work well with peop
le to enhance business porcesses.
Professional Achievements
2005
Developed and taught an associate training course employing technical and soft s
kills delivery as part of a company wide initiative to standardize the business
requirements writing process.
Created a property & casualty insurance course to train new hires.
2003
Worked with Executive Management to develop a Leadership Scorecard for company e
xecutives based on 360 philosophies.
2000
Managed and implemented health products, plan and network contracting projects,
resulting in increased revenues in excess of $15 million annually.
Experience
2006-2010 CitiFinancial Auto Centennial, CO
Vendor Liaison
Provided technical and administrative support to Vice President and department.
Coordinated with Access Database developer to create Access database business so
lutions that enhance departmental reporting and day to day business functions.
Created business solutions to increase collections revenue, track agency perform
ance, inventory and improved financial reporting.
Created and maintained Policies and Procedures for department.
2003-2006 Assurant Solutions Miami, FL
Performance Improvement Specialist
Managed the development of technical training and delivery by determining projec
t scope, planning, designing and creating the documentation as well as schedulin
g and conducting the training.
Developed multimedia training programs which included determining scope, method
of delivery and planning, designing, creating and validating the multimedia prog
ram.
2002-2003 Assurant Solutions Miami, FL
Operations Analyst III
Consulted with internal departments to develop and interpret Customer Service Su
rveys tied to strategic objectives. Analyzed survey results and aided in standa
rdizing measures for quality improvement.
Identified project requirements by coordinating with team sponsors interviewing
customers and analyzing operations to determine project scope.
2001-2002 Medical Psychology Group (Part Time) Miami, FL
Office Manager
Managed all office administrative activity including correspondence, payroll, bi
lling and scheduling.
1998-2000 John Alden Life Ins., Inc. Miami, FL
Project Manager, Product Development
Managed the implementation of regional marketing plan design changes.
Managed and implemented revenue-producing projects identifying requirements, dev
eloping specifications, scheduling tasks, negotiating resources and monitoring p
rogress.
1997-1998 John Alden Life Ins., Inc. Miami, FL
Director, National Project Implementation
Managed the overall implementation process for new products, plans and networks
ensuring that each functional area's commitment to tasks and target dates were m
et.
1996-1997 John Alden Life Ins., Inc. Miami, FL
Director, Network Development
Negotiated and managed national ancillary and specialty contracts.
1992-1996 John Alden Life Ins., Inc. Miami, FL
Director, Network Administration
Developed administrative and operational procedures for implementation of manage
d care contracts for self-funded customers.
1991-1992 John Alden Life Ins., Inc. Miami, FL
Project Manager
Developed operational procedures for national Company-to-Company marketing agree
ments.
Developed administrative workflows to improve sales opportunities with other maj
or insurance carriers.
1990-1991 John Alden Life Ins., Inc. Miami, FL
Supervisor, Managed Care
Coordinated department's activities to ensure new networks were implemented on s
chedule.
Edited in-house marketing materials for accuracy.
Created product training material and distributed to functional areas.
Software Skills: MS Office (Word, Excel, PowerPoint, Outlook, Access)