Jose Rafael Bisono

jbfc2396@westpost.net
830 West 177 Street, Apt. 1G 646-945-0043
New York, NY 10033-6630 212-740-2293
Objective: To obtain a Computer Support Technician or helpdesk position
Education: ACE Computer Training Institute New York, NY
A+ Certified, and Network+ & CCNA Training January 2010
DeVry College of New York Long island City, NY
Bachelor Degree in Technical Management October 2006
Experience: New York Hospital Queens Flushing, NY
System Engineer May 2010 to September 2010
Provided IT support locally, and remotely using LANDesk, Duties included: PCs an
d Peripheral equipment troubleshooting and resolution or assignment to higher ti
ers, Helpdesk support; opened tickets, and assigned them and/ or resolved them,
Installed and maintained PCs and printers, rollouts, Network connectivity issues
, patching, cabling, TCP/IP, MS Office, XP, Vista
IPNetzone Long Island City, NY
Data Center Support Technician May 2008 to April 2009
Data Center Operations: Racking and Stacking Servers and other Network equipment
, Cisco routers, Firewall, Switches, Symantec Ghost, Fiber and Cat5 /Cat6 patchi
ng and Cable Management, Power Cable Management, Hardware support including: Hot
Swapping external devices - Hard Disks, Power Supplies and Network Modules. Dat
a Center equipment reboots, Backup Tape Rotations, Operating System Installs, Re
mote Hands On, Field Network Equipment Installations in sites and Client sites,
TCP/IP, Assisted Network Analyst, reports in MS Excel, Visio
JPMorgan Chase - Unidata New York, NY
Field Engineer - IT Specialist February 2008 to May 2008
Field Engineering Backup Services, ONEDesk Conversion, Field Services Requests,
Information Systems Surveys, Network Refreshes, Moves and Rollouts, New Network
equipment Installs
Montefiore Medical Center Bronx, NY
DIF Assistant - Support Technician August 2007 to February 2008
As a Desktop Integration Facilities Assistant successfully assisted Systems Anal
yst in the completion of an Imaging, Configuring, and Rollout project of over 60
0 Computers. - Assisted the Desktop Support Department to resolve daily tickets
: PC Break - Fix support, HP LaserJet Printers Break - Fix Support, Novell Works
tations, MS Office Suite, Windows XP and Vista
Columbia University Medical Center New York, NY
User Services Consultant February 2007 to June 2007
Provided First Users point of contact for IT related Problems, Diagnosed and Res
olved, or escalated to higher Tier Technicians, Accurately logged phone consults
by precisely diagnosing, solving and documenting solutions or action taken, Wir
eless Users support, LaserJet Printers Maintenance and Support, User password ch
anges, MS Office Suite, Windows XP, Vista, Mac OS X