LUCY BAKER

4614 Edgeware Road, #9 * San Diego, CA 92116

858-349-9600 * lb10cfffe@westpost.net

EXECUTIVE ASSISTANT / OFFICE MANAGER

Extremely organized and focused Executive Assistant / Office Manager with ten ye
ars of experience. Confident liaising with clients, vendors, and co-workers. Ex
tensive experience with managing confidential information, maintaining online da
tabases, drafting and editing internal and external correspondence, generating r
eports and documents, and invoice and expense reconciliation. Skilled in contrac
t review and negotiation, project management, creating presentations, and genera
ting marketing materials. Offering problem-solving, analytical, and creative thi
nking skills and the ability to work in a dynamic environment as a dependable re
source. Excellent interpersonal skills and comprehensive follow-through.
INFORMATION TECHNOLOGY SKILLS
OPERATING SYSTEMS: Windows, Macintosh.
SOFTWARE: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), MS Project
, MS Visio, Adobe Acrobat, ACT!, and QuickBooks.
SYSTEM KNOWLEDGE: Troubleshoot day to day Microsoft problems for end users.

PROFESSIONAL EXPERIENCE
THE NATIONAL GROUPS, San Diego, CA
Default Outsourcing Company
2008-2010
Executive Assistant / Office Manager
-Assisted with RFP responses and presentations.
-Managed numerous meeting and management calendars.
-Assisted with marketing functions including created presentation documents and
marketing collateral materials, scheduled client meetings, and planned special e
vents.
-Worked with the Controller to develop facility budgets and manage vendor contra
cts and invoicing.
-Drafted and edited internal and external correspondence.
-Managed day-to-day business operations for the West Coast office.
-Provided support to the CEO, CIO, and COO.
-Resolved workforce, facility, operational, and other issues impacting operation
al effectiveness.
-Supervised and trained Administrative staff providing customer service and cler
ical support.
-Built strong relationships with vendors to secure exceptional service and compe
titive pricing for facility support.
-Managed outsourced IT services vendor hours for billing of the East and West Co
ast offices.
-Oversaw purchasing, assignment, setup, and deployment of computer equipment.
ALTEVERS ASSOCIATES, San Diego, CA
Architectural Design
2006 - 2008
Executive Assistant / Office Manager
-Created project codes and monitored progress of projects. Tracked consultant i
nvoices and coded for billing.
-Researched and prepared project reports for Architects. Drafted and edited pro
posals, contract documents, employee manuals, and general correspondence.
-Planned and booked both business and personal travel.
-Developed relationships with subcontractors and vendors, negotiating material a
nd labor costs.
-Managed calendars, planned and scheduled meetings, and participated in special
projects for the President.
-Coordinated implementation of new software to track projects. Trained employee
s during rollout and served as the Subject Matter Expert for ongoing support.
PARADOX FILMS + DESIGN, Charlotte, NC
Television Production Studio
2004 - 2006
Executive Assistant / Office Manager
-Maintained salary, benefit, and bonus information for 20 employees and up to 10
0 contractors.
-Provided full support for clients during commercial production including North
Carolina Lottery, Sun Trust Bank, and Time Warner Cable.
-Researched and maintained all contracts with vendors and clients. Reviewed cli
ent contracts and worked with legal to ensure accuracy.
-Ordered office supplies and equipment.
-Scheduled onsite and offsite office appointments and conference calls. Organiz
ed travel reservations for numerous clients and employees.
-Accountable for accuracy of project closures, final invoicing, and billing reco
nciliation. Generated invoices and verified vendor invoices for payment authori
zation.
-Answered incoming calls, directed calls, and responded to inquiries.
ECON ONE RESEARCH, McLean, VA
Litigation and General Business Consulting 2003 - 2004
Executive Assistant / Office Manager
-Cultivated relationships with C-level executives to build key strategic partner
ships worldwide in Russia, Japan, and West Africa to support international busin
ess development.
-Conducted research for upcoming and ongoing international utility projects for
clients, including prepared reports and presentations.
-Researched U.S. 511 traffic information feasibility for a Japan-based company.
-Managed day-to-day office operations including answering telephones, mail/corre
spondence, scheduling meetings, coordinating complex travel itineraries, and exp
ense management/billing.
STRAUS & BOIES, LLP, Fairfax, VA
Antitrust and Trade Regulation Law Firm 1999 - 2003

Executive Assistant / Office Manager

-Assisted 2 founding partners in case research, editing of legal documents, draf
ting of attorney correspondence, and administrative support.
-Prepared Lodestar reports for billing and expense reports for courts and co-cou
nsel, and managed attorney and office expenses.
-Maintained calendars; organized individual attorney's personal appointments, me
etings, conferences and corresponding travel requirements; and planned firm even
ts.

EDUCATION
GEORGE MASON UNIVERSITY, Fairfax, VA
Bachelor of Arts, 2002
REFERENCES
Available upon request.