THERESA C.

JOHNSON
5452 Autumn Creek Drive
Middletown, Ohio
45044
(513) 292-1789
tj10ab8a2@westpost.net
http://www.linkedin.com/in/theresajohnson
LEARNING & LEADERSHIP DEVELOPMENT EXECUTIVE
Highly consultative, strategic thinker and thought partner with 15 years progres
sively responsible experience in learning and leadership development. Demonstra
ted specialist experience in award winning instructional design, change manageme
nt, succession planning and learning strategy; key leader in organization recogn
ized by the American Society of Training & Development as the 11th Best Learning
Organization in 2009. Areas of expertise include:
a Learning & Development
a Leadership Development
a Performance Improvement
a Team Development
a Succession Planning
a Instructional Design
a Internal Consulting
a Project Management
a Budget/Planning
PROFESSIONAL EXPERIENCE
LUXOTTICA RETAIL, Mason, OH 2/2002 a" 12/2009
SR. DIRECTOR TRAINING & DEVELOPMENT / DIRECTOR OPERATIONS SERVICES (3/2006 -12/2
009)
Led corporate office based team of learning strategists, instructional designers
, and leadership development consultants responsible for enterprise-wide trainin
g and development from research and analysis to implementation and evaluation.
* Collaborated with executive leadership to provide learning solutions and leade
rship development to 38,000 associates in 5,000 retail locations, and 1,500 asso
ciates in the corporate office supporting the ophthalmic and fashion retail sun
brands. Managed a multi-million dollar program development budget.
* Recipient of two Best in Class awards for interactive e-learning curriculum d
esign:
2008 Bersin Learning Leaders Excellence award
2009 ASTD B.E.S.T. award.
* Served as 2008 United Way Corporate Co-Chairman; and 2009 United Way Corporat
e Chair employee giving campaigns. Exceeded fundraising goals and ranked in the
top 25 corporations in Greater Cincinnati.
SENIOR MANAGER / MANAGER OF FIELD DEVELOPMENT a" Orlando, FL (3/2004 a" 3/2006)
Managed a team of eight Regional Development Specialists on the East Coast of th
e USA; Six associates promoted to operations field manager positions.
* Utilized coaching and feedback to equip regional leaders to drive sales and m
anage operating income by partnering with three Regional Vice Presidents to prov
ide performance improvement support for field management teams with an emphasis
on performance gap analysis, leadership development, and succession planning.
Regions consistently recognized as top performers in sales, operating income a
nd customer satisfaction.
* Served as an internal consultant to LensCrafters Optometric Relations Leaders
hip Team with a focus on performance improvement, career development and success
ion planning.
REGIONAL DEVELOPMENT SPECIALIST a" Orlando, FL (2/2002 a" 3/2004)
Implemented front-line training and development initiatives; tracked hire-to-tra
ining saturation ratios for Luxottica Retail associates in LensCrafters, Sunglas
s Hut, and Watch Station in Central and North Florida, South Alabama and South G
eorgia.
* Received 2003 Top Training Saturation award for delivering new associate trai
ning and tracking hire to training completion ratios.
* Ensured training and development methodology was aligned with operations sale
s goals, quality manufacturing standards, and optometric relations guidelines by
partnering with field management teams.
* Served as an internal consultant for store management teams with a focus on p
erformance improvement, career development and succession planning. Mentored t
hree store managers who were promoted to regional development specialists.
* Conducted front-line associate and store management training in the field usi
ng huddles and field visits.
* Facilitated management training and leadership development training during an
nual corporate conferences and quarterly regional meetings.
WALT DISNEY WORLD (WDW), LAKE BUENA VISTA, FL 3/1995 a" 2/2002
TECHNICAL DEVELOPMENT OPERATIONS MANAGER a" DISNEY UNIVERSITY (3/2000 a" 2/2002)
Along with Sr. Manager responsible for managing the tactical operation of centra
lized technical training conducted at the Disney University for seven lines of b
usiness affecting more than 30,000 cast members.
* Served as a critical line-of-business operations link for many Walt Disney Wo
rld (WDW) property-wide initiatives such as Foundations, Cast View Training Syst
em of Record, and WDW College Program Expansion.
* Served as member of the e-Learning Tactical, School of Learning, and New Hire
Experience Task Teams.
* Served as one of the liaisons between, Legal, Employee Relations, Compliance
and the Service Trades Council Union representatives for centralized line of bus
iness training and development issues.
MERCHANDISE TRAINING MANAGER a" DISNEY UNIVERSITY (7/1998 a" 3/2000)
Managed a seven-person training team responsible for implementing property wide
Merchandise line of business specific training programs conducted at Disney Univ
ersity.
* Designed, developed and implemented focused technical training for more than
6,000 salaried and non-salaried Merchandise Cast Members by conducting needs ass
essments and gap analysis.
* Worked with Human Resource Services Manager and Organizational Development Co
nsultant, actively participating in talent talks, succession planning and develo
pment of individual learning plans for technical professional staff.
* Project-managed the design, development and implementation of an 8-week leade
rship program entitled Merchandise Foundation for all entry level retail manager
s.
* Improved data maintenance and integrity in merchandise locations by supervisi
ng the revision of a proprietary system-training guide.

Previous experience includes positions in Retail Management and Merchandise Plan

ning At Walt Disney World in Orlando, FL (3/1995 - 7/1998); positions in retail
sales management with Macyas and Montgomery Wards department stores in Baltimor
e, MD (8/1989 a" 3/1995).
EDUCATION
MASTER BUSINESS ADMINISTRATION (MBA), Webster University, St. Louis, MO
MASTER OF ARTS (MA) a" INTERNATIONAL BUSINESS, Webster University, ST. LOUIS, MO
BACHELOR OF SCIENCE (BS) a" BUSINESS ADMINISTRATION, University of Maryland, Col
lege Park, MD
PROFESSIONAL ORGANIZATIONS/AFFILIATIONS
International Society of Performance Improvement (ISPI)
Society of Human Resource Management (SHRM)
American Society of Training & Development (ASTD)
CERTIFICATIONS
Fierce Conversations Facilitator
Business Impact Mapping Consultant
Laubach Literacy Tutor
VOLUNTEERISM
Adult New Readers Literacy Tutor
Member Ohio Literacy Network
Greater Cincinnati United Way Employee Giving Campaigns
Withrow High School Mentor, Cincinnati, Ohio