ROBERT M.

SUTTON
36901 Rayburn, Livonia, Michigan 48154
(734) 679-2266
Email: rs108d56e@westpost.net

MANAGEMENT PROFESSIONAL
Motivated, results-driven professional with extensive management experience. Pr
oven performer and skilled at managing and controlling all business activities a
nd functions. Demonstrated success in increasing revenues, client growth and ret
ention, employee retention and production performance. Committed to a strong wo
rk ethic, creative problem solving, and providing outstanding service.
PROFESSIONAL EXPERIENCE
Masters Green Professional Lawn Care, Novi, Michigan (January 2008 V Present
)
An Alternate Brand to TruGreen/ServiceMaster
BRANCH MANAGER
Major responsibilities include P&L, planning, organizing, directing, coordinatin
g, and controlling all business activities and functions to achieve branch goals
and objectives while maintaining corporate standards.
Accomplishments include:
(1) of only (2) branches out of (208) total to achieve and maintain operating c
osts below 40%
Highest customer retention in the region @ 76.4%
Customer growth of 20.4% in 2009, 8% in 2010
Increased revenues over $600,000
Top (15) in lowest non-productive labor hours
Top (15) in number of applications per production hour
$3 Million revenue generating branch and only $513 spent on injuries/accidents
in 2009 V accident free in 2010
More than 75% employee retention
Generate sales that represent 140% beyond budget/goals
Restaurant.com (August 2006 - December 2007)
SALES REPRESENTATIVE
Recruited by this successful online restaurant marketing firm which offers resta
urants a proven method for building incremental sales and profits. I worked with
restaurant owners to develop marketing plans that utilized the power of the int
ernet to bring them new customers and fill empty tables:
Successfully engaged and enrolled more than 280 new restaurants in the program

Shady Hollow Golf Club, Romulus, Michigan (August 1995 V November 2005)
GENERAL MANAGER
Major responsibilities included P&L, planning, organizing, directing, coordinati
ng, and controlling all business activities and functions:
Directed financial and operational turnaround of this dilapidated golf course
Established new restaurant and bar service
Established catering service, event planning and facilitating for private, publ
ic and charitable/fundraising organizations
Increased number of golf rounds from under 30,000 to over 40,000 by aggressive
marketing for additional league and outing play and initiated course design chan
ges to enhance customer satisfaction

Special Note:
While still with Shady Hollow Golf Club, I established Fairway Management Servi
ces, an independent management and consulting service. I continued management
of operations at Shady Hollow, as well as:
Consulted with and managed The Post Bar/Restaurant in Auburn Hills, Michigan fr
om November 2005 to February 2006:
Increased revenues
Established relationships with vendors
Implemented cost control procedures for all purchasing and inventory
Developed customer service training for approximately 30 staff members
Retained by a local construction company to implement and manage a sales depart
ment:
Obtained distributor agreements with major window, door and other construction
material suppliers
Created and implemented the tools necessary to manage the sale of these product
s
Developed marketing and advertising materials and created sales promotions pack
ages

The Cookie Man, London, Ontario (November 1987 - June 1995)

SALES MANAGER
Recruited by this newly established school fundraising firm to manage activities
in Toronto and Windsor, Ontario:
Generated revenue in excess of $500,000 during the first year
Motivated and educated staff and clients in order to meet/exceed established go
als
Monitored and reported sales volume, financial and business transactions
TBQs Other Place, Windsor, Ontario (April 1980 V November 1987)
CATERING AND EVENT COORDINATOR
Responsible for implementing catering services and event planning for weddings,
business luncheons, holiday parties, reunions, etc.
EDUCATION
University of Windsor, Ontario, Canada
Bachelor of Arts Degree, 1985
Public Administration and Political Science