PHILLIP B.

PANCZUK, PMP
2030 Sherwood Lake Drive, Apt. 1C Schererville, Indiana 46375
312-479-5517 pp1063ad4@westpost.net
PROJECT MANAGER
Dynamic professional with history driving continuous improvements in performance
, quality, and overall value of business initiatives and projects in high-pressu
re fast-paced environments.
Transform data into high-impact recommendations, spearheading strategic and tec
hnical analysis.
Maximize integrity and accuracy of results, creating streamlined formats, contr
ols, and protocols.
Translate technical concepts to audiences on all levels, bridging gaps between
business and IT.
Increase productivity and efficiency, continually improving, automating, and st
reamlining processes.
Drive seamless and rapid project turnarounds, expertly planning optimal schedul
es and resources.
Avert time- and cost-consuming delays, proactively uncovering and resolving pot
ential issues.

Business & Project Analysis Technical Research Data Interpretation Multi-Proj

ect Management Policies & Procedures Troubleshooting Problem Solving Risk & C
onflict Mitigation
Continuous Improvements Team Building & Mentoring Stakeholder & Executive Comm
unications

PROFESSIONAL EXPERIENCE
NATIONAL OPINION RESEARCH CENTER (NORC), Chicago, Illinois 1990 2010
1 of largest and most highly respected social research organizations in US.
IT Project Manager 2000 2010
Served as key member of overall IT leadership at NORC identifying, planning, and
preparing for new business and project work. Managed team of software engineers
and business analysts. Created and directed plans for multiple concurrent compl
ex software development projects. Coordinated all phases of initiatives includin
g scoping, scheduling, resources, budgeting, execution, and close-out. Provided
technical guidance and mentoring. Resolved conflicts. Performed risk analysis an
d mitigation. Maintained ongoing communication with senior management, and techn
ical and nontechnical stakeholders
Achievements:
Instrumental in cultivating high-performance team able to execute complex proje
cts simultaneously, providing hands-on mentoring, and co-developing robust polic
ies, standards, and procedures.
Uncovered and proactively mitigated potential issues before they arose, increas
ing and maintaining open lines of communication with IT team, and performing agg
ressive troubleshooting.
Recognized as 1st manager in NORC to earn Project Management Professional (PMP)
certification.
Key Projects:
Managed successful completion of numerous concurrent projects worth up to $300K
.
Orchestrated complicated new hardware and software roll-out to 500 employees.
Directed in-depth social sciences study in Spain for Federal Reserve Bank of Sp
ain.
Technical Questionnaire Analyst 1997 1999
Analyzed and automated various questionnaires using industry-specific software.
Recommended optimal implementation for computer-assisted interviewing (CAI). Pla
yed key role in developing and enforcing departmental and organizational policie
s, procedures, and standards, Led teams in all phases of questionnaire walkthrou
ghs. Provided guidance for questionnaire testing. Supported all phases of projec
ts regarding questionnaires and collected data.
Achievements:
Handpicked to analyze and automate some of most complex questionnaires needing
implementation for CAI; included multiple large research questionnaires with +30
0 questions apiece.
Studied, modified, and automated questionnaire and sample management software t
o achieve 100% compliance with all internal and external customer requirements.
PHILLIP B. PANCZUK, PMP
Page 2
pp1063ad4@westpost.net

(Technical Questionnaire Analyst, NORC, cont.)

Key Projects:
Programmed sample management system to support call center activities; involved
teaching self data management language, as well as all associated software.
Streamlined questionnaire analysis process, pioneering standard form.
Conducted successful testing of software for Y2K compliance.
Telephone Center Coordinator & Supervisor 1990 1996
Coordinated and led up to 5 supervisors and 30 interviewers. Maintained producti
on reports on each interviewer. Troubleshot problems and tested solutions with I
T team. Performed formal evaluations of interviewers and supervisors. Provided r
ecommendations for disciplinary actions as needed.
Achievements:
Built #1 call center in social sciences community to date based on production s
tandards.
Ensured optimal coverage of targeted constituents, determining and maintaining
calls at most effective times and days of week.
Standardized production reports in call center for NORCs 1st time.
Co-created call center policy regarding conduct, dress, attendance, and expecta
tions.

EDUCATION
Bachelor of Science in Business Administration: Project Management
DeVry University, Merrillville, Indiana
CERTIFICATION
Certified Project Management Professional (PMP) Project Management Institute (P
MI)
AFFILIATION
PMI
PHILLIP B. PANCZUK, PMP
2030 Sherwood Lake Drive, Apt. 1C Schererville, Indiana 46375
312-479-5517 pp1063ad4@westpost.net

Dear Sir or Madam:

An innovative strategic and technical analyst, I have been instrumental in seaml
essly coordinating concurrent projects under strict timelines and requirements,
substantially improving performance and productivity, and continually identifyin
g ways to maximize the quality and value of complex business initiatives and pro
jects for one of the nations leading research organizations. Rapidly learning ne
w concepts, technologies, and techniques, I quickly master each new area I encou
nter. Skilled in the latest project management methodologies, I am an expert dev
eloping streamlined formats, processes, and protocols that ensure all teams are
operating at their highest levels at all times, and all projects are completed i
n the most timely, efficient, and cost-effective manner possible.
Now seeking to apply my diverse skill set in new realms, I am confident that my
ability to transform multi-source data into high-impact recommendations for tech
nical and nontechnical audiences alike will be a value asset to your organizatio
n. Able to work equally as effective autonomously as I do as a hands-on leader,
mentor, and team player, I am enthusiastic about leveraging my advanced business
and technical acumen to drive both people and organizations to new heights of s
uccess. Actively pursuing new challenges, I thrive in high-pressure and fast-pac
ed situations, and always deliver outstanding results.
Some examples of highlights throughout my career the National Opinion Research C
enter (NORC) are:
Being instrumental in cultivating a high-performance team of software engineers
and business analysts able to execute complex projects simultaneously, providin
g hands-on mentoring, and co-developing robust policies, standards, and procedur
es.
Uncovering and proactively mitigating potential issues before they arose, incre
asing and maintaining open lines of communication with the IT team, and performi
ng aggressive troubleshooting.
Directing an in-depth social sciences study in Spain for the Federal Reserve Ba
nk of Spain.
Having been handpicked to analyze and automate some of the most complex questio
nnaires needing implementation for computer-assisted interviewing (CAI); include
d multiple large research questionnaires with +300 questions apiece.
Building the #1 call center in the social sciences community to date based on p
roduction standards.
Confident I will be an excellent addition to your team, I am enclosing my resume
, which contains more detailed information on my professional history. Please re
view it, and contact me at your earliest convenience. Thank you for your time, a
nd I look forward to your reply.
Sincerely,

Phillip B. Panczuk, PMP