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Assessment
Application Brochure
And
Excellence Model
CII HR Excellence Assessment
Contents
Introduction ..........................................................................3
HR Excellence Model...............................................................4
Leadership ............................................................................13
Results .................................................................................18
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CII HR Excellence Assessment
INTRODUCTION
The Confederation of Indian Industry (CII) works to create and sustain an environment
conducive to the growth of industry in India, partnering industry and government alike
through advisory and consultative processes.
CII catalyses change by working closely with government on policy issues, enhancing
efficiency, competitiveness and expanding business opportunities for industry through
a range of specialised services and global linkages. It also provides a platform for
sectoral consensus building and networking. Major emphasis is laid on projecting a
positive image of business, assisting industry to identify and execute corporate
citizenship programmes. Partnerships with over 120 NGOs across the country carry
forward our initiatives in integrated and inclusive development, which include health,
education, livelihood, diversity management, skill development and water, to name a
few.
Objectives
As a tool for Self- Assessment by measuring the current status and thus identify
the gaps to stimulate solutions.
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CII HR Excellence Assessment
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Leadership Results
(10%)
HR Management (35%)
HR Strategy (10%) Processes/
Practices
(15%)
People Well-Being &
Engagement (15%)
The applicant organisation is scored on a scale 0 to 1000 points using the CII-HR
Excellence Model. The six boxes in the model correspond to the criteria, used to
assess the applicant organisation’s progress towards HR Excellence.
The Results criterion is concerned with what the organisation has achieved and is
achieving.
The Enablers criteria are concerned with how the results are being achieved.
Scoring System
Scoring will be done as per the RADAR logic explained below:
RADAR consists of four elements:
• Results
• Approach
• Deployment
• Assessment and Review
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The following are the specific elements of the RADAR concept that should be
addressed.
Results
This covers with what an organisation has achieved and is achieving. In an excellent
organisation the results will show favorable trends and/or sustained good performance,
targets will be appropriate and have met or exceeded, Performance will compare well
with others and will have been caused by the approaches. Additionally, the scope of
the results will address the relevant areas.
Approach
This covers what an organisation plans to do and the reasons for it. In an excellent
organisation the approach will be sound-having a clear rationale with well-defined and
developed processes and a clear focus on stakeholders needs. The approach is to be
integrated to support HR strategy and policies in line with organizational purpose and
linked to other approaches where appropriate.
Deployment
This covers what an organisation does to assess and review both the approach and the
deployment of the approach. In an excellent organisation, the approach and its
deployment will be subject to regular measurement and learning. Output from
measurement and learning will be used to identify, prioritise, plan and implement
improvement.
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Assessment Process
Feedback Report
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CII HR Excellence Assessment
Eligibility Criteria
The applicant must be actively in business at least for the past three years.
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Application Process
The process for submitting an application can be broken into the following steps.
Application Requirements
Confidentiality
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CII HR Excellence Assessment
Application Document
1. Applications should be:
in type-script
in English
text in 11 point Arial font and figures in 9 point Arial narrow.
numbered pages
loose-bound pages (for ease of processing)
no more than 50 pages (sides) of A4 in total length.
Note that the 50 pages will include
• Table of contents
• Overview
• Support material
• Glossary of terms
a. Title Page
The name of the organisation or business entity making the application, its
address and the date of the application.
c. Table of Contents
Please give the page wise table of contents.
d. Overview
The overview is summary information about the applicant and its business (not
exceeding Four pages), and should for example include:
- Date of incorporation
- principal products and services
- purpose, vision, mission and values
- employee profile, use of subcontract employees and special health and
safety requirements
- customer profile
- competitor profile
- major technologies, facilities and raw material
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CII HR Excellence Assessment
e. Support Material
Support material will comprise the bulk of the application and will generally have
been derived from self-assessment of the organisation’s activities. This
information must be closely aligned with the six Asessment assessment criteria.
The criteria are carefully and deliberately phrased in non-prescriptive terms, to
allow the freedom to present self-assessment information which is relevant to
the particular business situation.
f. Glossary of Terms
Please give the description of all terms and abbreviations used in the Application
document.
3.1 Six copies along with the filled in application form at Page 24. Completed
Application Document should be sent, addressed to the contact person given on
Page 11.
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CII HR Excellence Assessment
Excellent Leaders develop the mission, vision, and values required for long-term
success of the organisation. Leaders at different levels facilitate implementation of
these via appropriate actions, behaviours, and their personal involvement by
establishing HR Management system aligned to achieve the organizational success.
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a. What are the key steps the HR function uses in your organization in setting HR
strategic plans, both short and long-term, which reflect the overall goals and
objectives of your company?
b. Describe how HR plans/strategy is incorporated into the organisation’s strategic
plan.
c. What key factors are considered in planning future HR strategies?
d. Summarize your key strategic objectives and your timetable for accomplishing
them. Broadly describe how your organization structure, people processes &
practices support the achievement of your strategic objectives?
e. Describe changes brought in HR Strategy over last 24/36 months and spell out
their measurable impact on your organisation.
f. Describe how your HR policies/strategies specifically address your organisation's
journey towards Business Excellence.
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a. Work Environment:
• How does your organisation address and improve workplace health, safety and
ergonomic factors?
• How do you handle “labor/employee relations” issues, including relationships
with formal employee representatives/groups?
• How do people take part in identifying and improving workplace safety and well-
being?
• Bring out the practices your organisation adopts to ensure the safety and health
of the employees of outsourced activities are addressed either directly or
indirectly.
• How does your organisation enhance your employee’s work climate via services,
benefits and policies?
• How are these enhancements selected and tailored to the needs of a diverse
workforce and different categories and types of employees as appropriate?
• Describe the practices in vogue to ensure that the employee benefits (financial &
non-financial) are provided for outsourced employees beyond the statutory
requirements are provided.
c. Employee Satisfaction:
• What formal and/or informal assessment methods and measures are used to
determine the key factors that impact employee well-being, satisfaction and
motivation?
• What formal and/or informal assessment methods and measures are used to
determine employee well-being, satisfaction and motivation?
• How do you tailor these methods and measures to a diverse work force and to
different categories/types of employees? Explain the practices adopted by your
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These measures are the people’s perception, customer perception and society
perception of the organisation, directly impacting the HR function (obtained, for
example, from surveys, focus groups, interviews, structured appraisals, etc).
Motivation Satisfaction:
Career development; o Organisation’s administration;
o communication; o employment conditions;
o empowerment; o facilities and services;
o equal opportunities; o health and safety conditions;
o involvement; o job security;
o leadership; o pay and benefits;
o opportunity to learn and achieve; o peer relationships;
o recognition o the management of change;
o target setting and appraisal o the organizations environmental
o the organisation’s values, mission, policy and impact;
vision, policy and strategy o the organisation’s role in the
o training and development community / society development
working environment
Society perception:
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CII HR Excellence Assessment
These measures are the internal ones used by the organisation in order to monitor,
understand, predict and improve the performance of the organisation’s people and
business directly impacted by the HR function.
Achievements; Satisfaction:
o competency requirements o absenteeism and sickness levels;
versus competencies available; o accident levels;
o productivity; o grievances;
o success rates of training and o recruitment trends;
development to meet objectives o staff turnover;
Motivation and involvement; o strikes;
o involvement in improvement o sexual harassment/non compliance
activities (individuals/teams) incidents
o levels of training and o pending legal cases
development; o use of benefits;
o measurable benefits of team o use of organisation provided
work; facilities (e.g., recreational, crèche).
o recognition of individuals and Services provided to the organisation’s
teams; people:
o response rates to people o accuracy of personnel
surveys administration;
Equal Opportunity Employment o communication effectiveness;
o Segmentation of employees o speed of response to enquiries;
o Gender composition o training evaluation
o Recruitment / Attrition rates o Effectiveness of grievance
redressals.
Operational measures used by the organisation to monitor and understand the
HR processes which directly impact key business outcomes. These may include:
• Innovations/breakthrough improvements
• Information and knowledge (accessibility, integrity, value of intellectual
property/capital)
• Profitability per employee
• Value Added (VA)/Re of employee cost
Scoring
The applicant organisation is assessed as per the scoring guidelines (please refer to
Scoring Matrix) for each of the Six Criteria and the total points awarded is arrived at,
after assigning the corresponding weightages.
Site Visits
All applicants will undergo a site visit to their facility. Assessors reserve the right to
verify all programs and practices listed in the application. Assessors may wish to
review personnel records and other connected documents. Assessors may also want
to conduct random interviews with employees/employee unions/associations.
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2. HR Strategy × 1.0
3. HR Management
× 1.5
Practices
4. People Knowledge &
× 1.5
Competencies
5. People Well-being &
× 1.5
Engagement
Results
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Application Form
1.1 Name of Applicant Organisation
……………………………………………….……………………………………………………………………
1.2 Address
……………………………………………….……………………………………………………………………
……………………………………………….……………………………………………………………………
Pin Code:
……………………………………………….……………………………………………………………………
……………………………………………….……………………………………………………………………
2.2 Position
……………………………………………….……………………………………………………………………
2.3 Telephone
……………………………………………….……………………………………………………………………
2.4 Fax
……………………………………………….……………………………………………………………………
2.5 Email
……………………………………………….……………………………………………………………………
……………………………………………….……………………………………………………………………
……………………………………………….……………………………………………………………………
……………………………………………….……………………………………………………………………
3.4 Fax………………………………………………………………………………………………
3.5 Email……………………………………………………………………………………..........
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CII HR Excellence Assessment
4.1 Size of the Organisation (measured in average Full Time Employee strength in last 12
months)
……………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………..
We understand that our application will be reviewed by a Panel of Assessors. We agree to host
the site visit and facilitate an open and unbiased assessment. We agree to pay the application
fee and expenses towards the site visit.
________________________
________________________________________________________
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