KARTHIK RAJAMANI

Location: Indianapolis - IN
Contact: 317-250-1244 Email: krb9c276@westpost.net
PROFESSIONAL SUMMARY
* 5+ years of professional experience as a Business Analyst gaining exposure to
a diverse range of business user requirements in health & finance industry, web
portals, vendors & IT teams.
* Primarily responsible for Requirements Elicitation & Business Modelling, Proce
ss Improvement, System Analysis & Testing, developing solutions to meet client
requirements and Training stakeholders.
* Sound Knowledge in Lifecycle of a drug, financial terms & e-learning stand
ards.
* Skilled in Elicitation Techniques, Process Modelling, User Interface Specifica
tions, Documenting Requirements, Testing, Assisting in Process Improvements & Pr
oject Planning.
* As part of Problem Management Team, well versed in Service Level Agreements,
Root Cause Analyses, Service Desk liaison & Remedy software
* Thorough in SDLC methodologies such as Rational Unified Process (RUP), Agil
e, Spiral and Waterfall.
* Accountable for data/statistics report generation, Gap Analysis, Feasibili
ty Study & Change Management
* Expertise in analytical problem solving and strong interpersonal skills develo
ped while offering tailor-made solutions to a multitude of clients.
EDUCATION
Bachelors of Technology in Information Technology

PROFESSIONAL EXPERIENCE
TATA CONSULTANCY SERVICES (TCS) Jan'09 - C
urrent
Industry : Life Sciences & Health Care
LEAD BUSINESS ANALYST
Project: Responsible for conducting business analysis for a leading pharmaceutic
al company based out of US. The project is designed to optimise research process
es for better and faster results. We work on various applications that leverage
IT to simulate various phases in lifecycle of a drug. These applications vary fr
om Inventory Management to Information Management to Computational simulations t
o Customer Management to Laboratory Management to Alignment Management, so on an
d so forth.
* Using Rational Unified Process (RUP), elicited requirements by interviewing pr
imary users and utilized a
combination of techniques such as interviews, questionnaires and brainsto
rming to capture user needs.
* Exposed to various phases in lifecycle of a Drug.
* Lead a team of 6 associates to get the customer requirements fulfilled.
* Ensure all quality processes are followed in accordance with organization's Ch
ange Management SOP, aligned to
Federal Govt Regulations on Good Manufacturing Practices.
* Collaboration with third party vendors and provide optimized and faster result
s to customers.
* Analyze existing client processes & data to provide services that tracks cost
involved in a particular project.
* Performed detailed data analyses of logging, processing & adjudication procedu
res to suggest
efficient processes for the to-be system
* Define Project Scope and assist in Project Plan consisting of Schedule, Budget
s, WBS & Risk.
* Monitor Capacity Utilization of team, planning, prioritising of tasks and reso
urces.
* Develop Business Requirements Document to manage requirements and accommodate
changing user needs
through regular client feedback sessions.
* Develop/Review Application and Database Design documents for various applicati
ons.
* Develop/Review Testscripts/Testcases to ensure System meets the requirements.
* Develop/Review Requirements Traceability Matrix for ensuring there is a testca
se for each requirement.
* Create User Interfaces (Screen mock-ups) of Login, Main Portal I-views & User
Access Levels
* Perform problem management using Remedy for high severity issues to ensure cli
ent SLA's are met.
* Co-ordinate user-acceptance testing & conducted training to assist users with
new portal functionality.
* Efficient and Timely Communication to customers/users in case of planned/unpla
nned outages of applications due to application, database or network upgrades.
* Received personal client appreciations consistently for excellent customer ser
vice, incident management &
adherence to contract SLA's and following Quality Control Processes.

PROJECT ENVIRONMENT: REMEDY, Sharepoint, UNIX, SQL Server, Toad, Putty, RAD, Qua
lity Center, Siperian MDM,
Java/J2EE, MS-Office.
TATA CONSULTANCY SERVICES(TCS) Jan'07 -
Dec'08
Industry : Sales Tax
BUSINESS SYSTEMS ANALYST
Project : TaxMantra is a product of TCS, a component-based, integrated solution
to process taxes and licenses ,provides a framework to add and configure functio
nal constituents in an easy and defined way. It does this in a manner that suits
the specific needs of the tax, revenue and labour agencies.
The project goal was to convert a windows based application to a web application
to create a robust application that can be accessed from anywhere to provide in
creased usability to current users, reduce company costs & reach out to a global
employee base.
* Responsible for Business & System Analysis for J2EE application by working thr
ough full SDLC including functional areas of project requirements, technical sys
tem issues, enhancements and system process improvement.
* Modelled the detailed design of the system using UML and Rational Rose, Use Ca
se Diagrams.
* Generated all important Requirement Artifacts such as the Problem Statement, R
equirements Specification
* Main responsibility included interacting with the primary users and applicatio
n owner to gather requirements
of new features & interfaces along with enhancements to existing a
pplication configuration.
* Established system metrics through DMAIC tools like Pareto and Fishbone diagra
ms for continued problem-solving
* Conducted workshops for user interface design, wire-frames & prototypes to acc
urately capture user interface specifications & present the client with more vis
ual information of the to-be system.
* Prepared business process models of all the activities of business from concep
tual to procedural level
* As part of high performance problem management team, conducted root cause anal
yses for incident management
* Prepared monthly reports to provide on-going monitoring to application owner a
nd primary users
* Trained in all technical aspects of application to perform problem-solving of
daily customer issues
* Promoted to primary lead to assist in project planning of deployments in terms
of schedule, resources &
contingencies. Accountable for the control and project status reporting o
f applications to clients.
* Demonstrated confident liaison with 3rd party vendors, IT Teams & users to ach
ieve problem resolution and in the
delivery of enhancements of supported applications.
* Configured, Deployed and Tested software applications to meet the business and
technical requirements.
* Achieved optimum performance and minimum outage for application, commended by
the BHP application owner.
* Performance/Load Testing of application .
* Acted a liaison between customer and Technical Writer team in creation of a Us
er Manual.
PROJECT ENVIRONMENT: Struts Framework, Java, JSP, Freemarker Template, EXT-JS ,
Hibernate, XML, HTML, Oracle 9.0/8i, Rational Robot, MS-VSS, Star Team Client200
5, Test Track ClientV2008,Eclipse,MS Office.

MINDLOGICX INFOTECH LIMITED Jan'06 - D

ec'06
Industry : E-Learning
BUSINESS ANALYST
Requirements Lead to capture accurate requirements from clients based out of uni
versities in various nations for the automation of examination management.
* Mainly involved in client liaison, requirements elicitation and implementation
of front-end interfaces.
* Used the Iterative RUP approach to divide project in 4 iterations to ensure hi
gh quality & timely delivery of software
* Conducted interviews to logically group requirements and developed Software Re
quirements Specification (SRS) to track requirements
* Researched risks and solutions of new tool through gap-analysis & feasibility
analysis for all front-end interfaces
* Performed use-case modelling & activity/process diagrams to communicate requir
ements to design team
* Implemented front-end prototypes for client to gain regular feedbacks and gain
visual confirmation of correct and complete requirements.
* Performed SQL programming for assisting in E-R diagrams for database developme
nt.
* Coded on VB.Net and C#.Net to achieve customer delight.
* Co-ordinated verification & validation testing along with user documentation.
PROJECT ENVIRONMENT: HTML, CSS, SQL Programming, Visual Source Safe, VB.Net, C#
.Net, MS-Office.
CAPABILITIES & TOOLS
* Methodologies : Rational Unified Process, SDLC, Agile, Waterfall
* Requirement Management Tool : MS Word, Sharepoint Lists
* Change Management Tool : ARS Remedy, MS VSS, Star Team Client 2005
* Business Modelling Tools : MS Excel, MS Word, MS Powerpoint
* Incident Management Tools : ARS Remedy, Test Track Client V2008
* Version Control Systems : Rational Clear Case, Visual Source Safe(VSS)
* Operating Systems : Windows 2003/2000/XP/NT, UNIX,Linux
* Web & Application Servers : IBM Websphere, Apache Tomcat,Citrix
* Databases : Microsoft SQL Server 2000,Toad
* Development Tools : RAD7.0,Eclipse 3.1,MS Visual Studio2005,Putty
* Network : VPN, VMware
* Web Tools : HTML, XML,CSS, Javascript, JSP, Freemarker Templates,Ajax
* Other Tools : Adobe Photoshop, Flash, Snagit, Lotus, MS-Outlook

PROFESSIONAL TRAINING
Undertook various company sponsored continuing educational trainings both at par
ent company as well as at customer end.
* Successfully completed TCS defined 'Project Management Competency Development'
Program.
* TCS Certified Performance Test Engineer.
* Trained in Healthcare and Financal Best practices, Quality Analysis, Testing,
Data/Solution Validation and detailed BA Tools Training.
AWARDS & AFFILIATIONS
* Received personal client emails on numerous occasions and 'Exceeding Expectati
ons' rating for 3 performance reviews
* Recipient of 'Patron of Library' Award, Oct 2009, for knowledge improvement in
itiatives within TCS.
* Pre-finalist in 'Tata Innovista' 2009, a pan Tata group event for proposing a
new business idea.
* Received TCS Gems for delivering best solutions to customer and being a great
Team Player.
* Been the Official Quiz Master at TCS annual events.
* Served as Secretary of Toastmasters -TCS Noida Club.