10015 EAST TARON DRIVE * ELK GROVE, CA 95757

PHONE (916) 212-1656 * E-MAIL lm1017684@westpost.net

LINDA MINTER
OBJECTIVE
To obtain a position in your company utilizing the various skills and knowledge
that I have obtained over the last few years as a very hard worker who does mor
e than is expected and will use my strong communication and organizational skill
s in a classroom setting or one on one to train users as needed.
HIGHLIGHTS OF QUALIFICATIONS
Highly dependable, punctual and efficient
Supportive team worker, committed and responsible
Hard worker who does more than is expected
Strong communication and organizational skills
EDUCATION
2007-2009 University of Phoenix, Phoenix, Az
BS Health Administration\Information Systems
1998 Solano Community College, Fairfield, CA 94534
AA in Computer and Information Science
* Degree in Computer and Information Science-Microcomputer Applications
* 1982 Tolleson High School, Tolleson, AZ
* mmfEMR Systems Inc - Certified
PROFESSIONAL EXPERIENCE
Oct 2001-Present EGUSD Elk Gro
ve, CA
Computer Support Specialist II
* Responsible for installing, maintaining and repairing LAN servers, Restore bac
kups, and workstation, knowledge of Windows 2000/XP/2003 Professional/Server. Ex
perience in following: configuring workstations and laptops on a local area netw
ork; troubleshoot LAN/WAN network. Troubleshooting workstation and printer probl
ems; installing software drivers. Provide training, troubleshooting and perform
minor repairs on computers. Setup NT accounts, Email accounts, Home directories,
and Technical proficiency in numerous platforms: Windows XP, Windows 98, Window
s 2000, Macintosh OS X, and Macintosh 9.22. Work with Symantec Ghost to image co
mputers, Remote Desktop, Setup VPN, and Network Printers, working with Active Di
rectory Installs and maintains network systems and related peripheral equipment;
performs basic network administration and security functions ensuring system in
tegrity and security.
* Acts as a technical resource in assisting users to resolve problems with speci
alized and dedicated technology systems; implements solutions or notifies outsou
rce providers as required, trains users in classroom settings and one on one on
all new software.

May 2000-Oct 2001 Gap Corp. Rock

lin, CA
HelpDesk Analysts
* Broad Knowledge of networks
* Knowledge of Microsoft Office (e.g. Word, Excel, Power Point, Outlook)
* End user network administration (e.g. password reset, verify rights, restart p
rint buffers)
* Laptop and Desktop Hardware Knowledge
* Macintosh support
* Support Globally
* Manage time effectively and set priorities appropriately
* Visualize identify and resolve hardware, software and network problem from a r
emote site
* Resolve problems assigned to the Help Desk with a high level of customer servi
ce and 80% first contact resolution rate.
* Lotus Notes * Maintain a high level of client trust and confidence in the grou
p's knowledge of and concern for clients' needs.

June 1998-May 2000 Herman Goelitz Candy Co. Inc., Fairfield, CA

PC Tech\Network Admin
* Responsible for maintaining the Server and kept it properly maintained and bac
ked up
* HP- UX LAN/WAN Administrator
* Responsible for setting up training for employee on Software in house
* Setup Wireless Training room
* Responsible for PC desktop and network set-up and support
VOLUNTEER EXPERIENCE
1996-98- Volunteered in the Computer Labs at Scandia Elementary