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IRAJ S.

SAKI
3070 Birchton Street (770) 365-0126
Alpharetta, Georgia 30022
SUMMARY OF QUALIFICATIONS
Innovative Operations/Product Development Executive with successful experience l
eading start ups, turnarounds, and transformation of operations serving Global o
rganizations including GE, First Data Corp. National City Processing and Open So
lutions. A GE indentified "top-Talent" leader with P&L responsibility, taking co
nventional operations to excellent performance. Expertise includes:
* Excellent people skills & sharp business mind utilizes both, delivers quality
& profitability
* Connects deeply with clients, top executives, and the front line, delivers ch
anges
* Exceptional in identifying opportunities & swift in taking action optimizes p
rofitability
* Payment card production, Credit application and Remittance/Lockbox processing
* Check processing, and On-line Banking
* Asset retention, HSA and Corporate money management services
* Global Multi-Site Management with 600 employees in US, India and Mexico
PROFESSIONAL EXPERIENCE
OPEN SOLUTIONS INC - Atlanta, GA 2007 - 2010
OSI is an innovative, Leading Core Banking software & service provider with over
5000 clients and revenue of $500M. OSI serves the banking, credit unions, insur
ance & health savings account market
Vice President Business Process Outsourcing (BPO), Operations 2009 - 2010
Led operations for two business units with $34M revenue and 350 associates provi
ding Electronic Check Processing, Internet Banking, Assets Retention & Health Sa
vings Accounts for world class organizations including GE, Prudential, and Citib
ank
* Improved EBITDA 28% ($2.7M), relieving cost pressure at US locations, shiftin
g operations to India while maintaining service levels
* Improved Profitability $1.5M by transforming highly paper driven operations t
o fully virtual in six months
* Improved productivity, and reversed decline in customer satisfaction, through
continuous Improvement leveraging Lean/ Six Sigma
National Senior Director of Operations, Item Processing 2007 - 2010
Led all aspects of outsourced item-processing operations for Image Payment Techn
ology Group. led five operating centers providing electronic item processing, cl
earing, over-the-counter processing, return, statements, archiving, internet ban
king, and media delivery.
* Accepted the leadership role for a failed check processing operation, with da
ily system outage, irritated clients, and timid leaders. Stabilized system, rest
ored morale, and raised clients satisfaction to 84%, the 3rd highest in the comp
any
* Improved Profit $2.5M by recommending and implementing offshore operations
GE MONEY BANK- Atlanta, GA 2006 - 2007
Card Issuance and Credit Application Leader
Led Card Embossing and Application Processing teams, with an annual volume of 60
M credit applications and 40 M credit cards.
* Accelerated product delivery time 20%, and reduced postage expenses 16%, by d
eveloping a service and product matrix, which is in current use
* Reduced product imperfections 15%, improved timeliness 33%
* Cut application processing time from 45 to 30 days by designing and implement
ing an innovative inventory and automated tagging system
GE CONSUMER FINANCE- Atlanta, GA 2000 - 2006
Site Leader/ Payment Processing Manager
Multi- product responsibility, processing 12 M transactions per month including
Bankcard, Retail, Consumer and Commercial payments.
* Delivered $3.5 M annual savings in labor expense, achieving Six Sigma quality
, by utilizing Mass Flow and Lean concepts
* Reduced balancing rejects 95% through system redesign
* Eliminated annual labor cost $900K by transferring Data Entry functions offsh
ore
NATIONAL PROCESSING COMPANY - Atlanta, GA 1996 - 2000
Vice President/ Regional Remittance Operations Manager
Multiple branch management and P & L responsibility of $18 Million operating bud
get for company offices: Atlanta, Dallas, Phoenix and Juarez (Mexico).
* Received Senior Mgt. recognition for improving quality from 1/10000 to 1/2300
0 errors
* Lowered processing cost 45% ($2.2M) by transitioning data entry function offs
hore ( Mexico)
PREVIOUS PROFESSIONAL EXPERIENCE
FIRST DATA RESOURCES - Atlanta, GA
Director, Remittance Processing - Atlanta, GA
Site Manager, Remittance Processing - San Mateo, CA
EDUCATION / PROFESSIONAL DEVELOPMENT/ CERTIFICATION
Armstrong University, Berkeley CA
Master of Business Administration (MBA), Athletic Scholarship-Volleyball
Tehran University, Tehran Iran
Bachelor of Science- Industrial Management, Athletic Scholarship-Volleyball
GE Certified Six Sigma Black Belt GE Personnel Relations Leadership
GE Change Acceleration Process The Dale Carnegie Course