Scottsdale, Arizona 85266 Telephone: 480-529-7888 Email: cc10103a2@westpost.net Summary: Marketing and Sales professional desiring inside marketing position *Accomplished Project Manager with high energy and proven ability to deliver res ults on schedule *Lead cross-functional teams *High Profile Project Management Expertise *Strong Analytic and Organizational Skills Education: B.A. Economics Northwestern University
May 2010 CVS Caremark, Scottsdale, Arizona
To December 2010 Advisor Client Loyalty, Client & Member Research *Lead research projects that measure and drive client loyalty and retention *Manage a variety of research projects *Manage vendors *Manage the online Digital Dashboard tool development, rollout and training to s howcase study results *Experience with Qualtrics, SalesForce.com, Excel and PowerPoint *Lead and influence sales leaders to create and track action plans for improving client loyalty *Develop best practices for improving client loyalty, train sales & account mana gement in utilization *Lead the identification of targets and results to track measures for management bonus determination *Position eliminated October 2008 RockWest Technology Group, Tempe, Arizona To May 2010 Account Manager *Sales of Identification Management, Emergency Accountability, and Electronic Se curity software and hardware to the healthcare, education, government, corporate , and gaming markets *Top Sales Representative in company at 248% to quota *Lead generation, cold calling, needs analysis, presentations, proposals, closin g and product training *Effectively manage territory with diverse customer base through consultative se lling and relationship building *Project Manager of high profile project at major University; implementing chang es in numerous departments while managing multiple vendors *Ranked #1 Account Manager for consultative sales projects, Top Revenue Awards *Developed incremental business strategies for major accounts *Increased installed base by an average of 35% April 2007 Canyon Telecom, Phoenix, Arizona To October 2008 Account Executive *Sales of turnkey NEC digital and IP telephone systems to the SMB and state cont ract markets *Cold calling, prospecting, needs analyses, system configuration and presentatio n of proposals in expansion territory *Territory included entire state of Arizona *Increased sales 80% year to date, top sales representative Q1 and Q2 2008 October 2003 The Analytical Group, Scottsdale, Arizona To March 2007 Project Director *Responsible for overseeing and coordinating quantitative research projects for clients such as Pizza Hut, AAA, H&R Block and Quiznos *Responsible for study programming, client interface, field coordination, toplin e results and coordination with data management team, while meeting all deadline s *Acquired expertise in WinQuery and Teleform software programs, proficient in Ex cel, Microsoft Word 1999 to 2003 Homemaker & 1993 to 1997 6/98 to 12/98 Data Research, Downers, Grove, Illinois & 11/91 to 11/92 Research Analyst *Responsible for all components of quantitative consumer products research for c lients such as Hardee's, Johnson & Johnson, Walgreen's, Whirlpool and Fisher Pri ce *Questionnaire design, field management, tabulation specifications, tabulation g eneration utilizing Microtab software, topline generation, written analysis of f indings, and preparation of presentations April 1990 B. Angell & Associates, Skokie, Illinois To November 1991 Project Director *Responsible for all aspects of qualitative and quantitative research for client s such as ConAgra and Sears. *Proposal generation, questionnaire design, field supervision, tabulation specif ications, written analysis of findings, and presentation of findings November 1984 Compugraphic, Broken Arrow, OK & Pittsford, NY To November 1988 Sales Representative *Sales of turnkey typesetting and graphics systems to printers, publishers, adve rtising agencies, and in-plant departments in companies such as Wal-Mart and Tys on Foods *Planned and coordinated trade shows, supervised personnel responsible for equip ment demonstrations *Rookie of the Year 1985, Top District Sales Representative at 120% to quota and Blue Chip Club at 124% to quota October 1983 Xerox Corporation, Overland Park, Kansas To November 1984 Sales Representative *Sales of printing and related products to businesses of all types *Cold called extensively, planned, organized and forecasted multiple projects an d resolved customer problems *Consistently above quota in new, expansion territory, highest daily call averag e