Summary

I have many years of information technology experience, including ten years of f

ormal software
testing in quality assurance and seven years of programming and systems developm
ent experience.
This background enables me to favorably impact software development and testing
projects.
* Finds the Best Solution - Strong methodical approach to creating and executing
test plans.
* Dependable and Detail-Oriented - Discovered several significant code defects w
here the wrong
auto insurance rate was being used, impacting the premium revenue for one client
. Also
discovered multiple payroll and invoicing defects with another client, reducing
customer support
issues.
* Experienced in every phase of SDLC - Has worked with business and information
technology teams
throughout the requirements, design, coding, testing, and install phases to ensu
re successful
implementation of code changes.
* Web Application Experienced - Experienced in Web application testing for centr
al portal,
timesheet management, order management, assignment management, and other Web rep
orting
applications.
Education and Affiliations
* Bachelor of Science in Management Information Systems and Management (Organiza
tional Behavior)
Miami University, Oxford, Ohio
Areas
* System Testing
* Test Planning
* Test Case Development
* Functional Testing
* Regression Testing
* Requirements Review
* Defect Management
* Automated Testing
* Load Testing
* Business Analyst
* Programmer
Skills
* HP Quality Center
* HP Quick Test Pro
* MQSoftware QPasa!
* IBM MQ Series
* TIBCO suite
* Borland Caliber
* Altova XML Spy
* Optimal Trace Enterprise
* VMware
* MS Sharepoint
* MS Excel, Word, and Access
* Compuware TestPartner
* Compuware TrackRecord
* Compuware QALoad
* Empirix e-TEST Suite (Oracle)
* JDE OneWorld
* Siebel
* SQL
* BankerInsight
* Adobe Reader
* uTYPE Dx
Departments
* Genetic Systems - Applied Markets
* Platform Automation
* Testing
* Information Technology
* Financial
* Payroll
* Corporate Solutions
* Field System Administration
Highlights
As a QA Analyst
* Life Technologies: Review the software requirements, design specifications, t
est protocol's
and plan's, and test cases. Attended C++ code reviews. Execute test cases and
enter defects
into HP Quality Center. Verified all output using Adobe Reader. The purpose of
this project is
to implement uTYPE Dx to customers. The software is an application that processe
s DNA sequence
files for analysis and HLA allele assignment.
* M&I: Identify and write test cases from functional and system specifications.
Add branch and
employee data into test environment from Excel worksheets. Helped test lead dev
elop test plan.
Execute test cases and enter defects into HP Quality Center. Verified all outpu
t using Adobe
Reader.
* Kohl's: Coordinated and consolidated requirements changes made in other softwa
re applications
through HP Quality Center. Used QPasa! to access XML files in MQ Series and then
query sales
audit table against XML files
* West Bend Mutual Insurance: Reviewed specification documents containing requir
ements, user
interfaces, and business process flows. Created test cases using test matrix. As
sured the
Web-based application could successfully interface with a mainframe policy manag
ement system.
* West Bend Mutual Insurance: Designed a standard test case matrix to store test
cases for their
Auto, Garage, General Liability, and Umbrella lines of business. Executed test c
ases and
documented test results. Entered defects when found and re-tested after fix was
implemented by
developer.
* Manpower: Worked with several client teams throughout all SDLC phases to ensur
e JD Edwards
changes were implemented successfully for their Canada and Puerto Rico locations
, and for Direct
Source, a Web-based order application. Created SQL scripts to verify test data
in tables. Used
MS Excel/pivot tables to filter query results and totals.

As a Business Analyst
* West Bend Mutual Insurance: Created 25 coverage special requirements documents
and created a
centralized Sharepoint location where all important coverage information would r
eside
simultaneously. Coordinated internal coverage walkthroughs with other BAs and SM
Es.
As a Business/Test Analyst
* Northwestern Mutual: Involved with the client acceptance testing for a large s
ystem
integration project. Performed end-to-end, system, and regression testing. Revie
wed system
integration requirements and technical documents.
As a Senior Test Analyst
* Manpower: Worked with business and information technology teams throughout the
requirements,
design, coding, testing, and install phases to ensure changes were successfully
implemented.
As a Test Analyst
* Manpower: Involved with Web application testing for a central portal, timeshee
t management,
order management, assignment management, and Web reporting applications. Assiste
d with the
automation of four different Web-based applications.
Chronology
ICONMA September 2010 to December 2010
Industry: Bio Technology - Life Technologies September 2010 to December 2010
Position: QA Analyst
Environment: Windows XP Professional desktop and Windows 7
Tools: ScreenPrint32, Adobe desktop, Outlook, HP Quality Center, uTYPE Dx, Micro
soft C++,
Access, and MS Excel
Project:
Review the software requirements, design specifications, test protocol's and pla
n's, and test
cases. Attended C++ code reviews. Execute test cases and enter defects into HP
Quality Center.
Verified all output using Adobe Reader. The purpose of this project is to impl
ement uTYPE Dx
to customers. The software is an application that processes DNA sequence files f
or analysis and
HLA allele assignment. Files generated from ABI DNA sequencers and sequencing a
nalysis software
are imported into HLA typing software for review, editing and HLA assignment by
comparison to
the IMGT/HLA database. HLA SBT typing software shall be a validated system for
clinical use.
The purpose of testing effort in preparation for rolling out uTYPE Dx to the Lif
e Technology
customers is to certify that all required features are available and meet docume
nted stakeholder
business needs.
AE Business Solutions January 2010 to April 2010
Industry: Banking - M&I January 2010 to April 2010
Position: QA Analyst
Environment: Windows XP Professional desktop, Windows 2003 server
Tools: SnagIT, Adobe desktop, Lotus Notes, HP Quality Center, BankerInsight, Syb
ase, and MS
Excel
Project:
Identify and write test cases from functional and system specifications. Add br
anch and
employee data into test environment from Excel worksheets. Helped test lead dev
elop test plan.
Execute test cases and enter defects into HP Quality Center. Verified all outpu
t using Adobe
Reader.
The scope of this project is to implement BankerInsight to M&I with more efficie
nt ways to serve
customers. At a high-level, the business requirements associated with the upgrad
ing the deposit
origination processes include:
* Expedite the Deposit Account Opening Process
* Provide Tools for Effective Account Servicing
* Support Cross-sell of Complementary Products and Services
* Effectively Manage Documents
* Integrate with 3rd Party Tools to Facilitate Account Opening
The goal of testing effort in preparation for rolling out BankerInsight to the M
&I enterprise is
to certify that all required features are available and meet documented stakehol
der business
needs. Required features include:
* Base functionality of BankerInsight that bankers are currently using in the In
diana region
* Customizations that have been added to the base functionality
* Interfaces to 3rd party tools
Testing will also insure the completeness and accuracy of the forms and deposit
product line-up
developed to support account origination and servicing in BankerInsight.
The basis for all certification testing activities will be the System Requiremen
ts Specification
(SRS) and Design Specifications documents developed during the analysis / design
phase of this
effort.
Compuware September 2005 to February 2009
Industry: Retail - Kohl's October 2008 to January 2009
Position: QA Analyst
Environment: IBM Mainframe, Windows 2000
Tools: Lotus Notes, HP Quality Center, HP Quick Test Pro, MQSoftware QPasa!, IBM
MQ Series,
TIBCO suite, Clarity, Borland Caliber, Altova XML Spy, SQL, DB2, and MS Excel
Project: Store Transaction Hub (provide an architecture to receive and broadcast
real-time store
sales data)
Identify and write test cases from functional and system specifications. Coordin
ated and
consolidated requirements changes made in other software applications through HP
Quality Center.
Used QPasa! to access XML files in MQ Series and then query sales audit table ag
ainst XML files.
Industry: Insurance - West Bend Mutual Insurance January 2007 to June 2008
Position: Business Analyst (BA) and Quality Control (QC)
Environment: IBM Mainframe, Windows XP
Tools: IBM Personal Communications WorkStation for Mainframe, Compuware TrackRec
ord, Innate,
and MS Sharepoint and Excel
Project: Edge (create a Web-based application for agents to submit and maintain
commercial
insurance claims)
As a QC: Reviewed specification documents containing requirements, user interfac
es, and business
process flows. Created test cases using test matrix. Assured the Web-based appli
cation could
successfully interface with a mainframe policy management system.
As a BA: Created 25 coverage special requirements documents and created a centra
lized Sharepoint
location where all important coverage information would reside simultaneously. D
ocumented all
important information, including coverage descriptions, underwriting rules, rati
ng rules, data
to be rated, rating algorithm, and document rules. Also, had internal coverage w
alkthroughs with
other BAs and SMEs.
Project: ISO Get Current (update forms, rules, and rates for their Auto, Garage,
General
Liability, and Umbrella lines)
Developed a test plan, and completed walkthrough with QC managers and other team
members.
Designed a standard test case matrix to store test cases for the affected lines
of business.
Attended requirements walkthroughs, reviewed requirements, and created test case
s. Executed test
cases and documented test results. Entered defects when found and re-tested afte
r fix was
implemented by developer.
Industry: Workforce Solutions - Manpower October 2005 to January 2007
Position: QA Analyst
Environment: JD Edwards ERP, Windows 2000
Tools: IBM AS/400 iSeries SQL, CA Clarity PPM, and MS Excel
Worked with business and information technology teams throughout the requirement
s, design,
coding, testing, and install phases to ensure JD Edwards (JDE) changes were impl
emented
successfully for their Canada and Puerto Rico locations, and for Direct Source,
a Web-based
order application. Assisted test lead performing system and regression testing.
For all
payroll, invoicing, general ledger, and accounts receivable program changes to J
DE OneWorld.
Create SQL scripts to verify all test data in the tables. Use MS Excel/pivot ta
bles to filter
query results and totals.
Genesis10 March 2005 to August 2005
Industry: Life Insurance - Northwestern Mutual Insurance
Position: Business/Test Analyst
Environment: Windows XP
Tools: Defect Tracker, Siebel, and C++
Performed client acceptance testing for TNC/PPA, a large system integration proj
ect. Performed
end-to-end, system, and regression testing. Reviewed system integration requirem
ents and
technical documents. Entered all defects into a Web-based defect tracking tool.
Verified defects
once programming changes were completed.
Manpower September 2003 to December 2004
Industry: Workforce Solutions
Position: Senior Test Analyst
Environment: J.D. Edwards ERP, Windows 2000
Tools: IBM AS/400 iSeries SQL, TestDirector, and Defect Tracker
Provided quality assurance for all in-house software packages. Worked with busin
ess and
information technology teams throughout the requirements, design, coding, testin
g, and install
phases to ensure successful implementation of changes. Assisted the test lead by
performing
system and regression testing for all payroll, invoicing, general ledger, and ac
counts
receivable program changes to JDE OneWorld.
Harley-Davidson Motor Company December 2002 to August 2003
Industry: Motorcycle Manufacturing
Position: Programmer Analyst
Environment: AS/400 Infinium Financials, Windows 2000
Tools: IBM AS/400 iSeries, AS/400 query, AS/400 SQL, RPG IV, CL, Gentran, and St
erling Commerce
(EDI software)
Primary support for all corporate financial applications. Support areas included
: fixed assets,
general ledger, payables ledger, customer invoicing, and EDI.
Divine/marchFIRST/Whittman-Hart May 1997 to November 2002
Industry: Workforce Solutions - Manpower
Position: Test Analyst
Environment: PC/LAN, Windows 2000, Windows NT
Tools: Oracle SQL Plus, SQL Server 7/2000, Empirix e-TEST Suite, Mercury TestDir
ector, JSP,
HTML, and IBM WebSphere
Involved with Web application testing for central portal, timesheet management,
order
management, assignment management, and Web reporting applications. Also a member
of the testing
automation team and assisted with the automation of four different Web-based app
lications. All
automated scripts were created, maintained, and executed using e-Tester and e-Ma
nager
applications from Empirix's e-TEST Suite. Also assisted with load testing of Web
applications
using e-Load.
Industry: Speech Consulting - Hayer-Vuyk Professional Speech Consulting
Position: Web Developer
Environment: Windows 2000
Tools: HTML, CoffeeCup HTML Editor, and Direct FTP
Responsible for designing and developing the business Web site.
Industry: Insurance - Northwestern Mutual Insurance
Position: Web Developer
Environment: PC/LAN, Windows 98, Windows NT
Tools: HTML, Net.Commerce, Lotus Go Web server, DB2 UDB, Taxware, and CyberCash
E-commerce project to create an electronic storefront using IBM's Net.Commerce
3.1.2.
Industry: Pharmaceutical Product Distributor - F. Dohman
Position: Developer
Environment: IBM AS/400, Tandem
Tools: AS/400 Query, CL, and RPG/ILE
Tandem (COBOL) to AS/400 (RPG/ILE) system conversion for an electronic claim adj
udication system
and database.
Industry: Distributor of Electrical Tools and Supplies - Dell City
Position: Lead Developer
Environment: IBM AS/400
Tools: AS/400 Query, CL, RPG III, and TARGET 400
System/36 environment to native AS/400 system conversion and a single database c
onsolidation of
multiple remote branch machines.
Industry: Healthcare - Family Health Systems
Position: Project Manager and Lead Developer
Environment: IBM AS/400
Tools: AS/400 Query, CL, RPG III, and Sterling Connect:Direct EDI software
Implemented project strategy, requirements, design, construction, documentation,
training,
acceptance, and support of a large EDI project involving a managed healthcare en
tity and the
State Department of Public Aide. This resulted in a greatly improved level of da
ta accuracy.
New Resources Corporation January 1996 to May 1996
Industry: Air Humidifier Manufacturer - Research Products
Position: Developer
Environment: IBM AS/400
Tools: AS/400 Query, CL, and RPG III
Automated batch order update system. Developed native AS/400 conversion programs
for several
freight rate files in System/36 formats.
Industry: Pump and Valve Manufacturer - G & H Products
Position: Developer
Environment: IBM AS/400, System/36, Novell Network
Tools: AS/400 Query, CL, OCL, and RPG III
Supported all hardware and software for Novell 4.1 network and AS/400. Developed
new CL, OCL,
and RPG programs to update part information, write records from System/36 flat f
iles to new
native DB2/400 files, and submit purchase order queries.
LensCrafters July 1994 to December 1995
Industry: Eyeglass Manufacturer
Position: Programmer Analyst
Environment: IBM AS/400
Tools: AS/400 Query, CL, and RPG III
Provided system support and maintenance for mission critical RPG programs on the
AS/400 for
multiple business areas including marketing and order processing. Worked with th
e Island Pacific
manufacturing and distribution system. Developed strong systems development life
cycle skills and
was involved in the planning, design, analysis, construction, testing, and imple
mentation of new
systems.
Great American Life Insurance January 1994 to June 1994
Industry: Insurance
Position: PC Support Analyst
Environment: PC/LAN, Windows 95, and Windows NT
Tools: SynOptics
Assisted the network administrator with all support issues involving Novell netw
ork, hardware
and software, SynOptics, and telecommunications.
Express October 1993 to December 1993
Industry: Retail - Women's Apparel
Position: Software Testing and Programming
Environment: PC/LAN, Windows
Tools: ATF (automated testing software), and IBM C/C++ Tools
Coded certain system functionality for a new merchandise planning system using I
BM C/C++ tools.
Involved in GUI regression testing of the system using ATF (automated testing so
ftware). Used a
distributed test language to codify test plans for all regression tests.

Glenn Vuyk
425 W. Willow Court #102
Fox Point, Wisconsin 53217
M# (414) 254-0632
gv10019c4@westpost.net