Mark A.

Staley
314 Kensington Lake Circle a Brandon, FL 33511 a 813-508-4701 a msfff58e@westpo
st.net
EXPERIENCED RETAIL MANAGER
Offering 17+ yearsa experience and a proven track record of performance in Retai
l Operations
CAREER PROFILE
Strong background in managing all aspects of retail operations. Implemented sale
s/merchandising strategies that increased profit margins and sales revenues. Fam
iliar with latest trends and technologies. Provided excellent customer service.
Exceptional communication, networking, negotiation, and interpersonal skills. Te
am Player. Computer proficient. Multitasking abilities. Core competencies includ
e:
(R) Retail Operations (R) Sourcing/Merchandising (R) Business Development/Gro
wth
(R) Client/Vendor Relations (R) Negotiations (R) Employee Management/Training
(R) Visionary Leadership (R) Strategy Development (R) Planning/Budgeting
SELECT ACCOMPLISHMENTS
Sales/Business Growth: Implemented aggressive sales and client retention strate
gies to increase sales to $43 million (a 17% increase) and client count by 11%.
P&L: Regularly outperformed budget expectations; achieved results at 10% over c
ompanyas budgets for 2+ years, leading to increased profitability and optimal ca
sh flows.
Overall Performance: Optimized store performance ratios/benchmarks for loss pre
vention, sales, inventory, turnover, client satisfaction, shrink, stock, merchan
dise sourcing, financials, prices, etc.
Employee Management: Recruited, managed, and trained over 180 employees to achi
eve goals.
Multi-store Operations: Successfully managed operations for over 13 large store
s; conducted regular audits to ensure adherence to company-wide directives and e
stablished goals.
PROFESSIONAL EXPERIENCE
Loweas Home Centers, Inc., Port Richey, FL 1987 a" 2004
Store Manager for large retail operation with revenues of over $43,000,000
Manage overall retail operations, including sales performance, customer service,
employee management, merchandising/inventory, pricing, inventory/expense manage
ment, and loss prevention/safety. Provide product training. Responsible for merc
handise selection and management. Oversee marketing/PR activities, such as adver
tising, raising awareness, peak sales preparation, information dissemination, pr
omotional programs, and sales materials. Forecast and achieve business goals: sa
les, labor, cash flows, budgets, financial performance, payroll, AHR, etc. Creat
e detailed reports. Motivate employees to provide outstanding client service; re
solve client queries, problems, and issues. Meet regulatory requirements. Perfor
m short/long term business planning.
a Increased client count 11%. Achieved increase in sales volume to $43 milliona"
a 17% increase.
a Efficiently managed over 170-180 associates. Quickly resolved complex problems
and issues.
a Oversaw store setups, relocations, and shut downs. Recruited, managed, and tra
ined employees/teams.
a Regularly achieved high client retention rates and increased client satisfacti
on and appreciation.
EMPLOYMENT HISTORY
Loweas Home Centers, Inc. 1987 a" 2004
Store Manager; Port Richey, FL; Tampa Palms, Tampa, FL 2000 a" 2004
District Operations Manager; Tampa, FL 1999 a" 2000
Assistant Manager, Brandon, FL 1998 a" 1999
Assistant Store Manager/Operations Manager/Assistant Store Manager, Albany, GA 1
995 a" 1998
Operations Manager; Gainsville, FL; Pensacola, FL 1993 a" 1995
Retail Sales Manager; Panama City, FL; Mobile, AL; Kissimmee, FL; Bradenton, FL
1987 a" 1993
PROFESSIONAL DEVELOPMENT
Power Management, Loweas Home Centers; HR Training, Loweas Home Centers
Associate of Artsa Degree, University of Tampa, Tampa, FL
Computer Skills: Microsoft Office, PeopleSoft, Windows, Internet