Paul W. Ward, C.H.A.A.

69 Brittania Circle
Salem, Massachusetts 01970
978-317-6622 * pwfd967c@westpost.net
REGISTRATION SPECIALIST
12 Years' Experience
Patient Access * Admission Representative * Inpatient and Outpatient Healthcare
Settings
Full Cycle Registration Experience
Award-winning Registration Specialist with a full range of demonstrated skills a
nd experience in challenging
inpatient and outpatient settings. Very approachable and service oriented. Level
-headed with sound judgment and a
proven ability to manage multiple details while maintaining poise and pleasant m
anner. Strong, solutions-oriented
patient advocate. Experience with diverse cultures and populations. Systems skil
ls include SharePoint, Word, Excel,
Outlook. Able to react properly to a wide range of situations due to extent of e
xperience.
PROFESSIONAL EXPERIENCE
Shaughnessy-Kaplan Rehabilitation Hospital - Salem, MA 1999 - 10/10
Administrative Assistant II (patient assistance-focused position), 2009-2010
Provided assistance to up to 55 patients daily. Supported two Speech Therapists,
two Occupational Therapists, and
13 Physical Therapists. Responded to numerous telephone calls and email inquirie
s. Created Excel spreadsheets.
Provided quality service to patients and families from such diverse background a
s Russia, Germany, Japan, Spain,
Portugal and Italy.
Selected Highlights
* Achieved a very high accuracy rate on patient data entry/information managemen
t.
* Based on attitude, ability and experience, was routinely selected to support s
pecial projects; major contributor
on process improvement projects.
* Consistently maintained very positive relationships with patients, families, p
hysicians, nurses and administrators.
Registration Specialist, 1999-2009
Arranged and processed all necessary information for patients' admissions, inclu
ding coordinating documentation,
conducting patient interviews, obtaining/verifying insurance information necessa
ry for proper billing and
reimbursement within federal, state and contract guidelines. Conducted bedside r
egistration upon patient
admission.
Selected Highlights
* Coordinated with all departments, 25 attending physicians, and their offices.
* Established a reputation for outstanding customer service.
* Created and maintained accurate demographic and insurance information within t
he hospital information system.
* Set up and administered the SharePoint site.
* Recipient of two Commitment to Excellence Awards for outstanding support to th
e department and for work
done in the set up and administration of the SharePoint site.
EDUCATION
Sacred Heart University, Bridgeport, CT
Associate of Arts Degree
PROFESSIONAL CERTIFICATIONS & AFFILIATIONS
Certified Healthcare Access Associate
National Association of Healthcare Access Management