Rosemarie Trostel

1661 So. Sheridan Blvd.

Lakewood, CO 80232
303-935-2945
rtfd516c@westpost.net

CAREER SUMMARY:
IT professional with 9 years of experience in PC systems support including hardw
are, software, and networking technologies. End user support and training on Wi
ndows 9X/NT/2000/XP/Vista platforms and the MS Office Suite. Workload Managemen
t and Project Leader. Experienced in writing technical documentation and config
uration management.
PROFESSIONAL EXPERIENCE:
February 2008 - Current a" Cashier, Home Depot, Cheyenne, WY
Perform cashiering responsibilities.
July 2008 a" September 2009 a" @Home Provisioning Specialist, StarTek, Laramie,
WY
Subcontractor to Comcast Telecommunications. While working with a variety of pr
ograms and billing systems, performed duties of porting out packaged services to
many other telecoms nation wide.
October, 2006 a" July 2008 Temporary Employee
After moving to Cheyenne, WY, was employed in temporary positions while looking
for permanent, full-time employment (including WalMart, Kelly Services, Hotel We
st).
February, 2003 a" October, 2006 a" Trostel Enterprises, Denver, CO
Independent contractor. Provided contract PC support to various businesses thro
ughout the greater Denver Metro area (including Insight Global, Pro Staff, Rober
t Half Corp., TekSystems). Desktop and help desk support. Performed call cent
er duties. Hardware/software support and upgrades. End user support and traini
ng, network migration, and deployment of PC images.
January, 2000 a" February, 2003 - Systems Analyst, WorldCom, Denver, CO
Provided local and remote desktop support utilizing VPN and CCM remote access te
chnologies. Supported hardware, software, installations/upgrades, and end user
technical support. As project leader built the first remote server and trained
other technicians in the remote deployment of new OS builds, upgrades, and OS pa
tches.
December, 1998 - October, 2006 a" PC Technician, TekSystems, Hanover, MD
Performed workstation installations and upgrades. Provided hardware/software he
lp desk and desktop support. End user support and training.

EDUCATION:
* ICD-9-CM, CPT Coding Certificate, 12/04. Includes:
o ALH 105 (Medical Terminology)
o HIT 105 (Physician Practice Coding/Reimbursement)
o MOT125, 133, 135 (Basic Medical Sciences I, II, III)
o HIT221, 231, 241 (Clinical Classification Systems I and II and CPT Coding Prin
cipals)
o BS: Computer Information Systems, University of Phoenix, 1997
REFERENCES:
Available upon request.