STEPHAN ROSS

srfcea60@westpost.net * 773.793.4892
* 16649 Woodlawn East Ave. South Holland, IL 60473

Skill Set: - Proven leader, team player, self managing, and quick learner.
- Excellent communication, process, team and project management skills.
- Track record of delivering simultaneous projects on time and on budget.
Technologies: - Google Search Appliance (mini, 1001, 5005, 7007 & 8008), Google
Analytics, Google Apps, and Adwords
- FAST ESP, FAST RADAR, SharePoint, MOSS 2007
- JAVA, JSP, XML, XSLT, HTML, XHTML, DHTML, JavaScript, AJAX, JS Frameworks
- WebLogic, WebSphere, Tomcat, JBoss
- UNIX, LINUX, Windows and some Mac OS X*
Management and Leadership: - 10 years of management experience directing technic
al projects
- Successfully managed up to 5 projects concurrently, with core team sizes of up
to 15 resources meeting budget and tight timelines; managed scope, time, cost,
resources, risk, communication, project integration and quality.
- Managed software, infrastructure, business process reengineering and proof of
concept projects
- Experienced with project selection, business case development, cost/benefit an
alysis, performance and portfolio management processes and tools (Clarity)
- Adept at relationship building at all levels - from senior leaders to professi
onals; internal and external stakeholders
- Conducted staff recruitment; established roles and responsibilities for projec
ts; developed procedures, materials and conducted performance appraisals, staff
training, development and mentoring
Client and Vendor Relations: - More than 7 years of vendor management experience
.
- Participated in full RFP process for portal and search vendor selection, imple
mentation of Google search appliance and FAST search across the enterprise and v
endor management and relations
- Prepared RFIs/RFPs/RFQs and SLA Documentation; reviewed contracts and communic
ated decisions

EXPERIENCE

APPLICATION SUPPORT MANAGER

ENCORE CONSULTING, Chicago, IL Jul'10-Present
- Manager/lead day-to-day operations of client's intranet.
- Maintain content management system, portal application service and search engi
ne.
- Ensure that all code releases are scheduled and completed as scheduled.
- Adhere to a strict change management policies to ensure timely notification of
releases, testing schedules and approvals for all systems and application relat
ed changes that impact the environment.
SEARCH CENTER OF EXCELLENCE LEAD,
BANK OF AMERICA, Chicago, IL Aug'07-Jul'10
- Maintain search application portfolio for Global Marketing and Corporate Affai
rs Technology.
- Subject matter expert for search, content management, portal and collaboration
.
- Established an enterprise wide governance model around the search domain for t
he enterprise.
- Created an enterprise roadmap for all core search technologies.
- Conducted monthly meetings with other associates and technology leaders regard
ing the direction of search for the organization.
- Supervised cross-team proof of concepts to prove out the capabilities of the G
oogle Search Appliance and FAST
- Decommissioned over 12 legacy applications using older search technologies.
- Conducted COE recruitment; established roles and responsibilities for projects
; developed staff training, product demos and coordinated vendor presentations f
or the COE.

SEARCH DEVELOPMENT TEAM MANAGER,

BANK OF AMERICA, Chicago, IL May'06-Jul'10
- Oversaw and coordinated all aspects of search for the enterprise, from custome
r implementations, to application migration and decommission, maintenance, sched
uling, training, writing policy and procedures, etc.
- Involved in requirements gathering, coming up with the initial architecture an
d design involving application design & database design, if applicable
- Researched and recommended new internal statistics gathering and search techno
logies such as the Google Search Appliance, enabling more accurate search result
s and user tracking
- Led a large scale implementation of the Google Search Appliance for the compan
y intranet.
- Led an enterprise wide migration effort for the dotcom site and OLB, migrating
from Inquira to MS FAST ESP.
- Continued to onboard new lines of business onto the new search technologies
- Developed SharePoint, LiveLink/Filenet and other connectors to create an less
memory intensive indexing solution for some clients.
- Ensured my team was well trained and abreast to the new product features
- Onboarded over 200 LOBs to the Google Search Appliance
- Decommissioned over 12 legacy applications
- Continued technical resolution of line of business issues/concerns regarding t
he Google Search Appliance.
- Worked extensively with Google support to investigate and resolve bugs pertain
ing to the project.
- Tracking product issues and feature development for future product enhancement
.
- Continued to stay abreast of new developments in the search space

APPLICATION DEVELOPMENT MANAGER,

BANK OF AMERICA, Chicago, IL Aug'99-May'06
- Team lead for portal, content management and search systems
- Was involved in all aspects of vendor relations - from business requirements g
athering and analysis, RFPs, proof of concepts, to trial, customization, integra
tion and/or implementation.
- Implemented the Associate Portal (Flagscape) using Vignette Application Portal
, Fatwire CMS and Convera search technologies.
- Involved in the implementation of many other intranet/web application projects
, utilizing the same technogolies(VCM, VAP, IBM WebSphere, BEA WebLogic,Tomcat,
JBoss, Apache, IIS, SQL Server and Oracle.
- Managed development, infrastructure upgrade, and proof of concepts for various
enterprise projects.
- Managed expectations of sponsors and business partners; assigned development r
esources and managed the roles of the application team; managed delivery schedul
es and budget, ensured deliverables were met, engaged in meetings with managers
to resolve conflicts and issues
- Participated in the complete software life cycle in creating and updating inte
rnal web applications.
- Worked with all stakeholders in developing the functional requirements, softwa
re specifications, design, testing, and maintenance documents.
- Investigated and oversaw the implementation of best practices in technology, s
ecurity, and common components and facilitated their transfer to various interna
l groups (Marketing, Engineering, Operations, and IT)

EDUCATION

Bachelor of Arts in Computer Science, Illinois State University, Normal, IL 1996

- Major: Computer Science
- Minor: Business Administration