Anthony M.

Simmons
904 Donner Pass Apt A
Saint Peters, Mo 63376
asfb5736@westpost.net
636.466.5437

I am pursuing a career in network administration IT, and also sales and marketin
g utilizing my education, skills and experience.
Employment:
Geek Squad Best Buy
Position: Marketing Sales/Counter Intelligence Agent-Comp Tech
636-278-4410 (05.09-12.10)
* Assist customers with service/repair issues within the Standard Operating Plat
form (SOP) of the Precinct
* Provides the initial contact with customers, checks in product, and runs basic
tests to determine product needs and service solutions.
* Facilitates the complete solution of product sales, upgrades, installations an
d service in the store.
* Troubleshoot customer concerns related to equipment or service
* Is expected to personify and uphold the Geek Squad service standards.
Netview Inc. Compu Com
Position: Desktop Technician
(866)369-3006 x121(02.07 - 05.09)
* Experience with DOS, Windows 9x/ME/2000/XP/Vista or Apple MacOS
* Troubleshooting of Operating Systems and Internet connection issues
* Knowledge of computer hardware diagnostic and troubleshooting
* Software installations and upgrading
* Can install / troubleshoot all computer-related devices (video, sound, modem,
printer, scanner, camera, and etcetera.)
OfficeMax - St Charles, MO 63301
Position: Desktop Publisher, Electronics customer service rep. (11.05-02.07)
(636)949.8284
* Answer the phone promptly and courteously and direct with appropriate troubles
hooting information in installing and upgrading windows to windows vista and win
dows 7, what to do when monitor is blank or not working, how to back up data on
a disk or external hard drive, Update firewall, and update the BIOS
* Received calls from different area stores walk them through Microsoft Office s
oftware, adobe Photoshop; uploading images, updating software: Process requests
for all Impress printing orders efficiently and accurately.
* Troubleshoot laser printers on the phone for area stores, how to connect to in
store printers through the computer, loading toner in the printer, and unloadin
g waste toner
* Design Layout idea, Design wedding invitations, Design business brochures, Des
ign Business cards, Scheduler, Microsoft expert, Photoshop expert
* Creating/processing customer print needs by utilizing desktop publishing, digi
tal service, and application support to enhance the quality of the finished orde
rs
* Operate both Mac and personal computer (PC) platforms, rip to output devices,
and operate any PC peripherals.

Education:
Missouri Tech
1690 Country Club Plaza Dr, St. Charles, MO 63303
May 2010 - May 2014
Future Major - BSNS
(Bachelors Degree) Network Administration Security