JOYCE C.

LOHSE
1501 Old Monrovia Road #301 a Huntsville, AL 35806
210.849.9049 a jlfb086c@westpost.net

SENIOR HUMAN RESOURCES PROFESSIONAL

Propelling generalist HR expertise, workforce planning skills, and
strategic initiatives into profitable business growth
Authentic and principled HR leader with 15+ years of experience in large, small,
and startup environments. Analytical change agent who champions a profound unde
rstanding of people to maximize human potential. Talented in translating corpora
te goals into workforce strategies and delivering a competency-based culture. Su
ccessful in improving productivity, technologies, and processes for business suc
cess. Characterized as an approachable, effective, and discreet mentor, advisor,
and business partner who inspires with contagious enthusiasm.
HR Policies & Procedures a Performance Management a Benefits Administration a Ta
lent Development
Risk Management a Employee Empowerment a Business & Process Analysis a Training
a Payroll Project Management
Strategic Planning a Leadership Development a Change Management
Regulatory Compliance a Cost Control a HRIS a Employee Relations a Recruiting &
Retention

PROFESSIONAL EXPERIENCE
PrePaid Legal Services, Inc. a' San Antonio, TX 2007-2009
Nationas largest legal services program provider for one monthly fee
Manager
FULL CIRCLE HR & PAYROLL, INC. a" Palmetto, FL 2003a"2007
Full-service HR management and payroll administration outsourcing provider.
Owner a Partner
Led startup firm from concept to sustained revenue generation through insightful
marketing and operational strategies. Deliver HR services for clients in divers
e industries including consulting, professional services, healthcare, medical se
rvices, and recruitment/staffing. Emphasize excellence for client deliverables t
hat span benefits, HRIS systems, payroll, recruiting/staffing, and employment la
w compliance services. Conduct executive-level presentations for business develo
pment. Hold full P&L accountability, manage $1-5M budgets, and oversee 7+ direct
reports, including up to 6 managers.
* Grew company from $0 to a thriving operation with multi-state locations.
F.W. DAVISON, INC. a" Plymouth, MA 2001a"2003
Provider of high performance PEO and ASO software solutions that integrate payro
ll, human resources, benefits administration, billing and accounts receivable..
Senior Software Training Specialist
Recruited to strengthen client training for companyas complex payroll and human
resource application. Rapidly acquired a deep foundation of the applicationas fu
nctionality, and supplemented this knowledge by collaborating with companyas so
ftware developers to resolve client problems accurately.
* Accelerated client ROI by helping them to move quickly to ago livea phase thro
ugh training sessions that encouraged sustained learning and maximum use of the
software.
* Earned strong client acclaim for technical and customer service skills, with f
requent requests to serve as clientsa dedicated application supporter.
NEXTEP, INC. a" Norman, OK 1999a"2001
Premier Professional Employer Services firm that serves clients from a wide rang
e of industries..
Project Manager
Reinvigorated a service bureau offering specialized HR services by instituting a
new business model, technology advances, employee retention programs, and clien
t cultivation.

Continueda

JOYCE C. LOHSE a" Page 2 of 2 210.849.9049 a jlfb086c@westpost.net

NEXTEP, INC. (continued)
* Captured $104K of top-line revenue monthly by replacing a business model based
on add-on fees to grow revenue with a pricing system featuring revenue-generati
ng components. Realized a gross profit of 3% of all wages billed through efficie
nt administration.
* Attained ROI on a technology investment in just 11 months by rigorously evalua
ting a payroll and HR application that allowed in-house payroll operations. Com
pany eventually processed weekly payrolls for 2,000 external employees with just
2 processors, achieving impressive accuracy.
* Retained both valued employees and a major client through operational improvem
ents.
* Propelled productivity by automating routine manual tasks with new technology.
STAFF LEASING INC. a" Bradenton, FL 1990a"1997
Provider of benefits administration, unemployment, payroll administration, risk
management, and human resource consulting services.
Vice President, Customer Services Operations
Call Center Manager
HRIS Project Manager
Payroll & Benefits Operations Manager
Director, Human Resources Department
Advanced rapidly to increasingly challenging positions for firm growing 40% annu
ally. Delivered multiple initiatives to support growth, including project manage
ment of complex, 4-year payroll system conversion, development of Payroll Operat
ions Department, and establishment of HR Department. Subsequently promoted to VP
to direct Payroll and Benefits Departments. Leveraged personal time management
system to prioritize tasks within fast-paced environment.
* Founded the companyas first HR department 7 years after companyas founding. In
creased employee morale by introducing a culture of meritocracy and by guiding e
ffective employee -manager communications.
* Achieved 99.75% customer satisfaction for HR compliance and payroll accuracy b
y emphasizing collaborative relationships and a shared organizational understand
ing between operations and sales personnel.
* Delivered a new Oracle-based payroll system on time by directing a project tea
m proficient in legacy system use to partner with Oracle consultants and program
mers and use project management methodology to ensure seamless system integratio
n and data migration.
* Boosted performance through innovations such as a generous incentive program t
hat promoted desired behavior and improved goals of professionalism, accuracy, a
nd responsiveness.
* Enriched customer experience by emphasizing a culture of excellence in help de
sk operations, focusing on rapid problem resolution and focused customer service
. Analyzed weekly reports to ensure attainment of performance goals.
EDUCATION & CREDENTIALS
B.S. in Business and Management, Magna cum Laude. Minor in Sociology.
UNIVERSITY OF MARYLAND, Far East Division
NOTE: Obtaining SPHR Certification, Completion Date: January 7, 2011