CRYSTAL MARTINEZ

3308 Macie Ave|Fort Worth, TX 76106|817-480-8512/+93799725547 cm988732@westpos

t.net
TECHNICAL TRAINER/TECHNOLOGY EXPERT
-Secret Security Clearance
-Currently in Afghanistan
-Technical Instructor
-Testing & Diagnostics
-Information Technology
-Satellite Communications
- Highly-skilled Technical Support Professional with 6 years of experience in so
ftware, hardware, network support and satellite communications
- Dynamic Instructor providing comprehensive training on proprietary systems, in
cluding installation, maintenance, operation and troubleshooting techniques
-Subject Matter Expert working with military and civilian contractor personnel t
o maintain optimal software, hardware and network configurations and efficiency
-Technical Representative for proprietary technology, systems and software
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
FIELD SERVICE REPRESENTATIVE, D3M, LLC, Kandahar, Afghanistan,
10/2009 to Present
Instruct colleagues and military personnel on the installation and operational u
se of an innovative acoustic sniper detection system. Train site coordinators on
troubleshooting techniques. Liaise closely with supervisors, manager, colleague
s, customer task representatives and end-user representatives to facilitate oper
ations and fielding issues.
Highlighted Duties:
- Provide comprehensive training on installation, maintenance and operation or i
nnovative systems
- Coordinated FSR (Forward Support Representative) movements to fielding sites a
nd technical equipment installations with military units
-Scheduled technical training, maintenance and servicing
Accomplishments:
- Trained 800 personnel on $15K system
FIELD SERVICE REPRESENTATIVE, R4 Incorporated, Camp Liberty, Baghdad, Iraq, 07/2
008 to 09/2009
Installed, maintained and trained military personal on equipment operation, prev
entive maintenance and troubleshooting procedures for a prototype system to coun
teract passive infrared Improvised Explosive Devices (IEDs). Maintained tracking
logs and hand receipts of new systems during the fielding and assessment stages
. Provided maintenance and operator-level sustainment training for a narcotics/e
xplosive mobile trace detection system (Sherlock Mobile Trace Unit) used by mili
tary Force Protection (FP) teams.
Highlighted Duties:
- Trained FP personnel on operation and maintenance of new technologies and syst
ems for use in the field
- Field Manager and Subject Matter Expert for Sherlock Mobile Trace Unit
- Conducted inventory control, fielding status monitoring and sustainment
Accomplishments:
- Trained 225 personnel on $60K Sherlock Mobile Trace Unit narcotics/explosive m
obile detection system
- Trained more than 225 personnel $150K prototype Passive Infrared (PIR) sensor
system
COMMUNICATIONS SUPERVISON, United States Army (Active Duty), Grafenwoehr, German
y, 05/2003 to 05/2007
Signal Support System Specialist acting as lead Network/System Administrator, su
pervising installs and assisting users with satellite communications equipment,
battlefield signal support systems, terminal devices and automated telecommunica
tions computer systems, to include Local Area Network (LAN), Wide Area Network (
WAN) and routers. Integrated signal systems and networks and performed maintenan
ce on signal equipment and associated electronic devices. Trained personnel on c
ounter-IED systems, as well as Very Small Aperture Terminal (VSAT) two-way satel
lite ground stations.
Highlighted Duties:
- Provided technical assistance and training for signal communications and satel
lite radio equipment
- Supervised, installed and maintained radio, wire and Battlefield Automated Sys
tems (BAS) in the field
- Maintained Communications Security (COMSEC)
- Provide expert advice on planning and installation of VSAT systems and support
networks
- Trained personnel on techniques for troubleshooting satellite communication er
rors and network updates
Accomplishments:
- Deployed to Iraq to support combat communications (2003, 2004 and 2006)
- Managed government civilian contractors to escalate, prioritize and resolve pr
oduct performance
- Trained three Communications Teams on required knowledge prior to deployment t
o Iraq
- Instructed military clients/coworkers on electronic warfare platforms
- Trained on DOS and UNIX based tactical system (Blue Force Tracking System) wit
hin a combat environment
Early Career Experience:
CARPENTRY AND MASONRY SPECIALIST, U.S. Army Reserves, 10/1996 to 05/2003
Skilled in general heavy carpentry and masonry duties, such as fabrication, vert
ical structure, maintenance of rigging devices, trusses and other structural ass
emblies. Assisted in three humanitarian missions in building homes, schools, com
munity centers and health clinics.
PROFESSIONAL DEVELOPMENT
TECHNICAL CERTIFICATIONS:
GVF VSAT Advanced Installer, (GVF510, 520, 521, 503i) MTI_1115147 (Satellite Com
munications)
Signal Support System Specialist
Electronic Warfare Trainer
Intel34 - COMSEC (Communications Security)
IACND 1
WARLOCK/Crew system training
IED Training
EDUCATION
Information Technology, Software Application Programming (2008)
ITT TECHNICAL INSTITUTE, Arlington, TX
Completed numerous technical classes
COMPUTER SKILLS
Platforms: Microsoft (MS) Windows XP/NT/2000, DOS; UNIX
Software: MS Excel, PowerPoint, Access, Word, Outlook, Active Directory; Govern
ment Security Software for Unclassified/Classified Servers
Hardware: Server/PC/Laptop Assembly and Repair (Dell, HP, Gateway, Toshiba), Pe
rsonal Data Assistants (PDAs), Peripherals, Hubs, Switches, Routers, Printers (H
P LaserJet series, Lenox)
Networking: LAN/WAN, TCP/IP, Ethernet (10/100/1000)
SATCOM: Telecom infrastructure, Blue Force Tracking System, satellite communica
tions & protocols
Maintenance: Test/Measurement/Diagnostic Equipment, vehicles, electronic system
s, assembly and subassembly troubleshooting, component and system fault isolatio
n and repair