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Waltraut (Traudi) J.

Gaan
2748 W. Via Bona Fortuna, Phoenix, AZ 85086
Cell: (623) 451-9400
Email: wgfa8040@westpost.net
SUMMARY
Providing more than 12 years of recognized leadership and management in human re
sources and payroll operations - including strategic business planning, organiza
tional planning and development, employee relations, policies and procedures, re
cruitment, compensation, benefits, safety and health, training, performance appr
aisals, motivation, retention and advanced employment law.
Applying steadfast professionalism, a strong work ethic and a sense of humor - a
long with a proven track record for fostering positive business and customer rel
ations - I am fully committed to ensuring that human resources operations achiev
e employee satisfaction and accomplish corporate objectives.
RESULTS RECAP
* 100% accreditation standards compliance
* 100% labor-law compliance
* 100% corporate guidelines compliance
* 98% open position fulfillment
* 97% employee satisfaction
* 21% decrease in employee attrition
* 12% reduction in salary costs
* 7-16% below budget operations
PROFESSIONAL EXPERIENCE: HUMAN RESOURCES
Director of Human Resources
Apollo/Carrington College, Phoenix, AZ
August 2004 - August 2010
* Directed human resources and payroll operations for 10 college campuses, as we
ll as the regional staff.
* Achieved 100% accreditation compliance with zero findings, for human resources
departments in all campuses, with the Accrediting Commission of Career Schools
and Colleges of Technology (ACCSCT), Accrediting Council for Independent College
s and Schools (ACICS) and Accrediting Bureau of Health Education Schools (ABHES)
.
* Accomplished 100% labor-law compliance by safeguarding company against lawsuit
s, and by enforcing all human resources legal requirements and government report
ing regulations - including OSHA, EEO, TEFRA, ERISA and Wage & Hour.
* Increased corporate guidelines compliance to 100% by developing, implementing
and enforcing the employee handbook - which documented corporate standards for e
mployment policies, employee conduct, compensation, benefits, etc.
* Reduced employee attrition 21% and attained 97% in employee satisfaction by es
tablishing employee orientation and training programs, plus promoting positive e
mployee/employer relations through enhanced communication.
* During the acquisition by DeVry University, orchestrated the consolidation of
human resources and payroll systems, policies and procedures.
Director of Human Resources, No. California Region
U.S. Education Corp., Fremont, CA
May 2003 - August 2004
* Directed human resources and payroll operations for eight college campuses.
* Achieved 100% accreditation compliance with zero findings, for human resources
departments in all campuses, with the Accrediting Commission of Career Schools
and Colleges of Technology (ACCSCT).
* Accomplished 100% labor-law compliance by safeguarding company against lawsuit
s, and by enforcing all human resources legal requirements and government report
ing regulations.
* Minimized open positions to less than 2% for 500 positions by piloting a recru
iting program that attracted qualified personnel.
* Reduced company salary costs 12% by developing and implementing a comprehensiv
e compensation plan, which included job descriptions and salary structures for e
ight sub-regions.
* Attracted qualified personnel and decreased employee attrition by researching,
negotiating and implementing an optimum employee benefits package within budget
.
* Established human resources policies and procedures, as well as a standardized
employee performance review and assessment system, for the acquired Western Car
eer College - achieving 100% employee compliance.
Vice President, Human Resources
Silicon Valley College, Fremont, CA
February 1998 - May 2003
* Built the company's first human resources department by applying best practice
s to establish the human resources organizational structure, develop an employee
handbook, standardize the employee recruiting procedures and improve the employ
ee benefits program within budget.
* Directed human resources and payroll operations for six college campuses.
* Achieved 100% accreditation compliance with zero findings, for human resources
departments in all campuses, with the Accrediting Commission of Career Schools
and Colleges of Technology (ACCSCT).
* Accomplished 100% labor-law compliance by safeguarding company against lawsuit
s, and by enforcing all human resources legal requirements and government report
ing regulations.
* Improved employee/employer relations and communication by establishing and exe
cuting a standardized employee performance review and assessment system, which i
ncluded a management reporting program.
* Increased employee satisfaction by evaluating job designs, forecasting manpowe
r, steering succession plans and conducting in-house management training.
PROFESSIONAL EXPERIENCE: EDUCATION
With more than 16 years of experience in instructional management and student se
rvices, my accomplishments include:
* Reduced student dropout rate 31% by establishing a retention program, which in
cluded in-house counseling.
* Significantly contributed to student body growth rate from 90 to 1,700 student
s in six years.
* Reduced training costs 23% by centralizing the procurement of student books an
d materials, negotiating companywide vendor contracts and insourcing the develop
ment of training materials.
* Increased student job placement 16% by establishing job recruitment programs p
lus conducting resume writing and interviewing seminars.
Education positions held at Silicon Valley College, Fremont, CA, included:
* Vice President, Administration and Student Services; Jan. 1997 - Jan. 1998
* Associate Vice President, Education; Jan. 1996 - Dec. 1996
* Director of Education; Jun. 1994 - Dec. 1995
* Department Chair, Business; Nov. 1992 - Jun. 1994
* Instructor; Mar. 1992 - Nov. 1992
Education positions held at Unisys Corporation included:
* Education Service and Product Manager; Brisbane, CA, Nov. 1990 - Feb. 1991
* Customer Education Satisfaction Manager; San Mateo, CA, Jan. 1989 - Oct. 1990
* Education Center Assistant Manager/Registrar; Burlingame, CA, Feb. 1983 - Dec.
1988
Coordinator, Barstow Community College; Barstow, CA, Apr. 1982 - Dec. 1982
EDUCATION AND TRAINING
* University of Phoenix, CA - Bachelor of Business Management
* University of Phoenix, CA - Human Resources Management Certification
* University of Vienna, Austria - Business Administration (3 yrs)
* Berufschule, Salzburg, Austria - Small Business Management (2 yrs)
* Skyline and Barstow Community Colleges, CA - numerous business-related classes
* Career College Association - Competency-Based Staff Development (all 4 levels)
* Additional professional/specialized courses and seminars (complete listing ava
ilable upon request).
HONORS & ASSOCIATIONS
* Northern California Human Resources Association
* Alpha Beta Kappa Honor Society
* Western Association of Student Financial Aid Administrators (WASFAA)
* Silicon Valley College Instructor of the Year, 1996
* Unisys Corporate Excellence Award, 1989
COMPUTER SKILLS
* Microsoft Office
* WordPerfect
* Lotus
* CLASS Database
* ADP Software
REFERENCES
Available upon request.

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