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PROFESSIONAL EXPERIENCE
ADP (FORMERLY TAXWARE INC.) - WAKEFIELD, MA 1998-2010
Production Operations Manager
- Exhibited strong command in utility maintenance, production schedules, r
eport distribution, software installation, job restarts, and testing, as well as
in proper documentation in compliance with industryâ⠬⠢s best practices and internal sta
rds.
- Leveraged strong analytical and organizational capabilities in analyzing
, defining, and coordinating functions of staff engaged in defining efficient an
d cost-effective production; processing solutions in support with client busines
s processes and functional/informational requirements.
- Rendered valuable insights, recommendations, and preventive measures on
persistent problems.
- Effectively managed and coordinated interaction of internal departments
to provide associated delive-rables required for successful completion of develo
pment and maintenance assignments.
- Collaborated with vendors, contractors, and hosting provider to acquire
documentation along with assistance in installing and utilizing the product, and
in resolving problems.
- Adeptly managed special projects to conform with internal standards, pro
cedures, and methodologies.
- Regularly interacted with involved parties to communicate current conten
t updates.
- Served as a liaison between ADP Client Services and ADP Taxware teams on
issues relating to capacity and performance, as well as to uptime monitoring an
d patches (Taxware Enterprise, OS, database and application server).
Senior Software Application Support Specialist
- Provided functional oversight to facilitate strategic implementation of
daily technical operations.
- Utilized Taxware Enterprise to mentor and peak support escalations.
- Served as a primary point of contact and subject matter expert (SME) on
Taxware Enterprise and Sales and Use Tax system.
- Built internal tools and handled the deployment of complex n-tier Taxwar
e Enterprise deployments, in-cluding internal and external hosted solutions.
- Recommended competitive solutions to management on potential client, par
tner, or software issues.
- Traveled extensively to various sites to facilitate Taxware Enterprise i
mplementation and to provide support.
- Consistently maintained 24/7 client application support and escalation p
oint.
Senior Quality Assurance Analyst
- Complied with company standards in conducting product quality analyses.
- Functioned as point of contact and SME on Taxware Enterprise and Sales a
nd Use Tax system.
Lead Support
- Adeptly managed highly productive team engaged in Taxware Enterprise, Sa
les and Use Tax system, and TaxSolver Support.
- Maintained long-term Taxware, Oracle, and client support relationship.
- Facilitated and maintained streamlined internal production Sales and Use
Tax system daily operations.
Senior Support
- Accurately compiled sources on various UNIX platforms.
- Completed Linux (GCC) initial compilation.
Support
- Executed quality analyses on PL/SQL, and Sales and Use Tax system pre-GA
quality assurance and user acceptance testing (UAT).
- Rendered unparalleled support to all clients.
- Developed and maintained productive working relationships with Oracle Su
pport.
ADDITIONAL EXPERIENCE
4-H CAMP LESLIE - GEORGETOWN, MA 1979-Present
Staff
EAST BOSTON SOCIAL CENTERS, INC. - BOSTON, MA 1990-1998
Cross-Functional Technician
METAL TEK - WHITMAN, MA 1995-1996
Steel Worker
CHRISTMAS TREE SHOPS - LYNNFIELD, MA 1993-1995
Receiving Crew Supervisor
Head Receiver
PROFESSIONAL DEVELOPMENT
PC and Network Installation and Repair - Computer Learning Center (CLC), Somervi
lle, MA
Program in Electrical Engineering - Wentworth Institute of Technology (WIT), Bos
ton, MA