Mary Ann Piontkowski Home Phone 215.679.

6573
3036 Bowers Mill Road Cell Phone - 267.374.0469
Pennsburg, PA 18073 Email - mpf4b52a@westpost.net
EDUCATION:
Montgomery County Community College Business Administration
Property & Casualty Insurance License Pennsylvania
Certified Insurance Service Representative CISR Designation
Proficient in Excel/Microsoft
EMPLOYMENT:
02.01.08 11.21.08 NSM Insurance Group Senior Technical Assistant
Team member on Commercial Lines Accounts with premiums greater than $500,000.
Responsible for the daily maintenance of clients insurance. Interact with insu
rance
carriers and insureds including frequent visits to each.
2003 2007 John Yurconic Insurance Agency Service Representative
Manage and retain existing book of business. Review and process renewals, new bu
siness policies and policy changes. Recommend coverage additions or changes.
Interact with carriers to ensure delivery of exceptional customer service and ad
herence
to policies and procedures. Manage the process of, and prepare renewal submissio
ns
for marketing including applications, narratives, collection of loss runs and an
swers to
underwriting questions. Submit applications to eligible and appropriate carriers
and
follow up to ensure timely receipt of quotations and policies. Manage account do
cumentation , prepare proposals and spreadsheets. Online quoting with carriers
when applicable. Sale of new business and rounding of existing accounts. Provid
e timely
and high quality customer service
2000 2003 Lechner and Stauffer Insurance Agency Account Manager
Responsible for day-to-day servicing of Commercial Lines clients, including new
business and renewal processing and maintaining quality customer relations.
1984- 1999 Harleysville Mutual Insurance Company Business Analyst
Act as liaison between underwriting and IT programming departments to assist in
defining objectives, requirements and priorities of commercial line business sy
stem-related projects. Analyze, research and coordinate information to define r
equirements for automated processing systems and procedures. Prepare detailed bu
siness specifications for development of Commercial Lines Systems. Coordinate, d
evelop and maintain user training materials and manuals. Oversee system control
procedures related to user quality through various methods including project man
agement. Conduct and document workflow modifications and manual procedures. Rese
arch and develop new and/or revised systems and procedures. Thorough knowledge o
f Commercial Lines products, rules and rating.