PROFESSIONAL SUMMARY

Ambitious, award-winning Sales Manager with 15+ years

experience turning around under-performing operations,
developing future sales leaders and creating world-class
customer shopping experiences. Charismatic team builder,
skilled trainer and discipline coach, requested to train
other managers/teams on unique training methods and customer
approach techniques. Extensive expertise in the consumer
electronics retail industry (Best Buy, Ultimate Electronics,
Pioneer, Mitsubishi).
Consistently a top-ranked sales leader at every level,
including revenue generation ($MM Club Member), customer
satisfaction (9.45% out of 10) and employee retention
(lowered turnover from 110% to 17%).
* Natural management style, integrating "best practices"
with staff talents to create a high-energy workforce with
optimized engagement and maximized synergy.
* Uncompromising commitment to performance excellence
with an ardent bias for action. Thrive in fast-paced
environments, readily adapting to evolving business and
situational challenges and applying superior decision-making
abilities.
* Leadership Resource Blogger at www.corefocusconsulting.blogspot.com.
PROFESSIONAL EXPERIENCE
BEST BUY, Tulsa, OK; 2005 - 2010
SALES MANAGER; 5 years
Recruited to turn around one of the company's largest stores
with 110% annualized turnover. Assessed workforce and
established corrective action plans to train, coach and
empower team to become customer-centric as well as develop a
deep talent bench. Performed hypothesis, test and verify
assessments to identify and address process gaps impacting
customer shopping experience and business results.
Proactively monitored sales, staffing levels, shrink,
product flow/replenishment, merchandising, price accuracy,
customer service and customer loyalty.
KEY ACCOMPLISHMENTS:
* Revitalized operation and workforce, slashing turnover
from 110% to 17% in 5 years.
* Grew store revenue by $10MM, from $58MM (2005) to $68MM
(2010). Exceeded store revenue and margin goals 52 out of 60
months.
* Instilled a culture of teamwork, collaboration,
communication, accountability and ownership; realigned staff
and offered opportunities for additional responsibility.
* Instituted and enforced program for supervisors to
develop employees, leading to 17 promotions to Supervisor
and 4 Supervisor promotions to Assistant Managers.
* Developed performance measurement tools for training,
zoning, floor leadership and individual development; Created
fast track leadership program for high-potentials.
* Implemented sales leader binder with daily/monthly
revenue totals for each department and employee trackers
(revenue, accessory attachment, install service sales, daily
promotion information, etc.)
* Inspired team through a leadership blog of stories,
quotes and personal experiences.
* Ensured a proper replacement was trained before
supervisors were promoted.
* Implemented a restaurant-style management approach to
evaluate employees' in-store customer interaction; asked to
teach method at district sales meeting. Resulted in new
approach being adopted by entire District as a best
practice.
* Chosen as district discipline coach; trained and
mentored 2 sales managers in each of 14 stores on supervisor
development, employee relations, sales floor leadership and
restaurant management skills.
* Developed a talent bench of 220 employees at its peak.
ULTIMATE ELECTRONICS, Tulsa, OK; 1997 - 2005
8 years
GENERAL MANAGER (2000 - 2005) / ASSISTANT MANAGER (1999 -
2000)
Promoted to lead team in high-end consumer electronics
retail store catering to the elite in Wichita, KS (Grand
opened store with 72 employees, 2003-2005). Charged with re-
energizing store in Des Moines, IA, operating at a 10% loss
for 3 years in a row (53 employees, 2000-2003). Directed
management personnel in warehouse, delivery, operations,
sales, service and home/car installation.
Key Accomplishments (Wichita, KS):
* Exceeded first-year revenue goal by 127%; generated
$11MM vs. $9MM.
* Opened new store in 2003; recognized for best employee
retention one year later.
* Ranked Top in District for customer shopping
experience, 2004.
* Handpicked management staff and worked closely with
them to stay strategically aligned and anticipate/prepare
for future consequences and trends
* Partnered with HR at job fairs and college recruitment
activities. Implemented interview/selection process that
identified high achievers and ensured diversity.
* Positioned company as a leader in the community through
new technology segment on the local news channel.
Key Accomplishments (Des Moines, IA):
* Increased YOY comp from -24% to +38%; grew revenue from
$7MM to $11MM.
* Dramatically increased morale and reduced turnover from
87% to 28%.
* Awarded highest customer shopping experience, 2001;
scored 9.45 (out of 1-10).
* Developed 3 General Managers and 4 Assistant Managers.
* Instituted open door policies and weekly gap meetings;
broke down barriers between departments, allowing store
operations to flow more smoothly.
Key Accomplishments (Tulsa, Ok.):
* Merchandised sales floor based on personal customer
feedback, leading to most install, accessory and product
sales in a holiday season. Sold $475K+ in revenue on a
single Black Friday, breaking previous record of $325K.
* Initiated Saturday morning sales training on sales
basics and customer awareness.
* Developed 2 General Managers and 2 Assistant Managers
* Developed talent bench of 135 at its peak.
SALES REP (1997 - 1999)
Generated top sales back-to-back years; achieved Million
Dollar Club status.
COMMERCIAL FINANCIAL SERVICES, Tulsa, OK; 1994 - 1997
SENIOR ACCOUNTS MANAGER/FLOOR TRAINER; 3 years
Identified solutions for customers to eliminate financial
hardships and bad debt following Fair Debt Collection
Activities. Skillfully handled 500-600 accounts.
KEY ACCOMPLISHMENTS:
* Settled 80% of accounts monthly, exceeding company
average of 52%.
* Gold Buster Award, 1994.
* Promoted twice in 3 years.

PROFESSIONAL TRAINING
Leadership Principles Workshop, 2010
Self Published Response Abilities (My Success is My Own),
2010
Self-Published Lead with Vision and Purpose (Building Store
Culture), 2010
Masters Gathering Leadership Workshop, 2008
Blast - Leadership Principles Best Buy, 2005