Ann Countryman

85 Circle Dr.
Springfield, IL 62703
Home (217) 529-9286
Cell (217) 971-7036
acf37fac@westpost.net

Experience
Customer Service Representative. Alice Campbell Staffing for Buun-O-Matic. Sprin
gfield, IL. November 2010.
a High volume customer service related to home coffeemakers and accessories.
a Up to 100 calls per day.
a Answered questions, diagnosed problems and offered solutions to customers to h
elp satisfy high customer expectations of the company.
a Entered orders to replace machines with problems that were under warranty.
a Entered Bunn website orders for customers.
a Tracked existing orders for customers.
a Mailed out free accessories to customers.
a Explained existing programs, such as out-of-warranty replacement discount and
possible repair of machines, to customers.
a Gave customers information on completing their warranty or replacement program
order process by directing them how to send in their old coffee machine.
a Gave general information about coffee brewing to customers to optimize their c
offee brewing experience.
a Shipped accessories to customers using UPS terminal.

Adminstrative Clerk. US Census Bureau. Springfield, Illinois. February 1a"Septe

mber 1, 2010.
a Enter applicant information into database;
a Contact applicants to hire using script and guidelines provided;
a Enter hours, mileage and expenses into system using daily time sheets for cens
us employees (payroll);
a Process personnel actions resulting in retention, conversion of positions, and
terminations of employees;
a Maintain personnel files;
a Our local census office was comprised of 20 counties in central Illinois and c
overing up to 2,000 employees at peak;
a Trained others in the above;
a Troubleshoot problems with any of the above.
Volunteer stationary guide. Abraham Lincoln Presidential Museum. 2006-present. A
t least 10 hours per month.
a Orient visitors to physical layout of museum,
a Inform visitors of scheduled presentation times and special events,
a Inform visitors of museum policies and resources,
a Staff Museum information desk,
a Inform visitors how to reach other destinations in the area,
a Inform visitors of events and sites to visit in the area,
a Train other volunteers,
a Help visitors to resolve problems such as lost members of their party,
a Remind visitors of policy regarding no photographs in the exhibit areas,
a Suggest other destinations visitors could see in area,
a Inform visitors regarding destinationsa hours of operation, accessibility and
other information,
a Interact with diverse age, race and ethnic origin range of people,
a Answer visitorsa questions regarding Lincoln history or time period or refer t
o a person or resource to contact for further information,
a Stock information desk with brochures for visitor handouts and keep informatio
n desk orderly,
a Welcome visitors and maintain a friendly attitude while interacting with visit
ors, other volunteers and Museum staff.
a Suggest resources such as Museum gift shop books or recommended reading list f
rom historians on staff to obtain further information about Lincoln and his time
period,
a Inform visitors about services in the Museum and the surrounding sites and are
a such as area restaurants and hotels,
a Present assigned information to public about museum policies and layout,
a Communicate with a high volume of visitors,
a Inform visitors about potential outdoor safety hazards such as slippery sidewa
lks or less than optimal road travel conditions,
a Inform Museum staff, supervisor or security if necessary for visitors not coop
erative with Museum policies or other unusual circumstances,
a Staff Museum childrenas area which includes monitoring the use of the toys for
age-appropriate groups for safety, assisting the children to dress in the costu
mes provided in such a way as to preserve the costumes for as long as possible,
show visitors how to use the toys and count the number of visitors to the area u
sing a hand-held device,
a Count number of visitors attending theater showings with a hand-held device.

Volunteer oral history transcript editor. Abraham Lincoln Presidential Library.

2008-2009.
a Audited transcribed records for accuracy with the recorded interview,
a Edited transcribed records to make them more understandable and readable.
a Worked under supervision of the Director of Oral History at the Presidential L
ibrary.
a Created files based on where the document was in the process of finishing the
document.
a Operated automated transcribing and listening equipment that was connected to
the computer.
a Trained others in the work.
Volunteer costume seamstress. Abraham Lincoln Presidential Museum. 2008.
a Sewed a girlas period dress for the childrenas area at the Museum.
Medical data entry. Express Personnel for Springfield Clinic. Springfield, Illin
ois. 2007-January 2010.
a Transferred medication, immunization, allergy and problem information from pap
er to electronic medical records and between various electronic medical record s
ystems to Springfield Clinicas database.
a Trained others in the work.
a Communicated with staff in other departments in order to maintain workflow.
Associate. JoAnn Fabrics. Springfield, Illinois. 2000-2006. Retail sales clerk a
nd keyholder.
a Followed specific procedures and guidelines to open and close store,
a Welcomed customers and maintained a friendly attitude while interacting with c
ustomers and other staff,
a Informed customers about available products,
a Sold merchandise,
a Filled out daily shift accounting reports to account for sales,
a Entered daily numbers into the computer,
a Received merchandise into the store inventory using hand-held scanner and manu
al entry methods,
a Experienced busy times with a high volume of customers,
a Trained other associates,
a Stocked product,
a Created product displays,
a Helped customers estimate or calculate product needs for specific projects.
Intern. Hanson Engineers (now Hanson Professional Services). Springfield, Illino
is. 1999. Business development department.
a Entered information into database,
a Assisted in creating a marketing brochure for a department of the company,
a Wrote interdepartmental communication such as memos.
Data entry. Western Temporary Services for DeMarco Office Supply (now Midwest Of
fice Supply). Springfield, Illinois. 1994-1995.
a Entered information into the company database,
a Created a directory of clients for the company.

Nursing Experience
Clinical Nurse I. Memorial Hospital. Springfield, Illinois. 1990-1993.
a Staff Nurse on 3B Rehabilitation Unit,
a Cared for patients received intensive therapy programs after disabling events
such as spinal cord injury, head injury or extensive stroke.
Staff Nurse I. Southern Illinois University School of Medicine. Springfield.1989
.
a Staff Nurse for Gastrointestinal physicians.
Staff Nurse. St. Johnas Hospital. Springfield, Illinois. 1986-1989.
a Staff nurse on transitional care unit.
a Cared for patients receiving therapy or recovering from illness for extended p
eriods.
Licensure
Registered professional nurse. Illinois. Information available on request
Education
Certificates in Microsoft Programs, Office Procedures and Keyboarding. Lawrence
Education Center. Springfield, Illinois. 2009.
a Microsoft Word,
a Microsoft Excel,
a Microsoft Power Point,
a Microsoft Access,
a Keyboarding,
a Filing,
a Telephone procedures.
Bachelor of Arts. University of Illinois at Springfield. Springfield, Illinois.
1999.
a Major English.
a Coursework in Desktop Publishing, Speech and Communications.
a Member of the group All Things Medieval. I sewed all the costumes for the grou
pas haunted house and Madrigal Dinner.
R.N. Diploma. St. Johnas Hospital School of Nursing (now St. Johnas College). Sp
ringfield, Illinois. 1985. Comprehensive nursing program with extensive clinical
experiences.
Associate of Arts. Springfield College in Illinois. Springfield, Illinois.1983.
General education.

References
Denise Williams Job Placement Counselor (217) 793-5522
Alice Campbell Staffing
denise@acstaffing.com
2121 West White Oaks Drive
Springfield, IL 62704
Steve Heaberlin Assistant Manager Administration
US Census Bureau
Ron Morrow Local Census Office Manager
US Census Bureau
Nancy Sweet Staffing Consultant (217) 467-2924
Express Personnel nancysweet@expresspros.com
3000 Professional Drive
Springfield, IL 62703
Kim South Clinical Informatics (217) 528-7541
Springfield Clinic
1025 S. Sixth St.
Springfield, IL 62703
Linda Bee Volunteer Coordinator (217) 558-8872
Abraham Lincoln Presidential Library and Museum
112 S. Sixth St.
Springfield, IL 62701
Mark DePue Director of Oral History (217) 558-8844
Abraham Lincoln Presidential Library
112 S. Sixth St.
Springfield, IL 62701
MICROSOFT WORD RESUME AVAILABLE ON REQUEST