Michael Lindsay

1137 Johnson Street * Redwood City, CA 94061

(408) 718-7524 * mlf12770@westpost.net

Results-focused Product Manager specializing in driving B2B operations growth, m

anaging high-quality product development lifecycle processes, building and train
ing strong teams, and initiating cost-effective process improvements eager to of
fer talents toward maximizing an employer's bottom-line performance.

PROFILE OF QUALIFICATIONS
* Integral leader who excels at executing wide-ranging product releases, managin
g product development lifecycles, and optimizing data management efficiency to c
ontinually improve B2B processes and multi-company profitability.
* Top performer who creates goals to achieve company product initiatives in coor
dination with key stakeholders.
* Excellent communicator who builds valuable relationships with IT developers, v
endors, managers, and end users.
* Ambitious self-starter who plans, delegates, and manages tasks within high-pre
ssure, deadline-driven situations.
* Out-of-the-box thinker who responds to changing circumstances, evaluates probl
ems, and affects positive change.

KEY AREAS OF EXPERTISE

Product Management Vendor Relations Process Improvement Training / Development
Business Case Analyses B2B Communications Regulatory Compliance Team Workflow Pr
ioritization
Development Lifecycles Client / Customer Service Best Practice Methodologies Pro
duct Requirements Documents

CAREER HIGHLIGHTS
* Championed Dealix products to internal and external stakeholders and engaged p
artners in successfully collaborating on software design and methods to improve
user experience for both partners and corporation.
* Acquired 25 new customers within the first month of product release by merging
data from an outside vendor with internal Dealix data to provide profit-focused
sales teams with effective tools for prospecting.
* Successfully communicated with Yahoo.com to gain release of an email block on
Dealix emails that allowed the company to send leads to automotive dealers throu
ghout the U.S. using a Yahoo email address.
* Created a blueprint and explanation of Siemens SBS' telecom systems, including
documenting processes that improved team member training and provided customers
with enhanced understanding of upgrade requirements.

PROFESSIONAL SYNOPSIS
DEALIX CORPORATION, REDWOOD CITY, CA 2004 - PRESENT
Associate Product Manager (2009 - Present)
* Utilize broad scope of industry knowledge toward executing multiple comprehens
ive product releases from conception through to implementation, including managi
ng and implementing high-profile technical partner integrations (e.g. Ford, Niss
an, Toyota, Infiniti) within the lucrative purchasing and selling of auto leads.
* Lead cross-functional teams throughout product development lifecycles, along w
ith effectively defining and prioritizing business and technical requirements th
rough development of Product Requirements Documents (PRD).
* Expertly determine key opportunities, support strategic business goals, and dr
ive closure of operational initiatives.
Sales Support Specialist (2004 - 2009)
* Strategically steered advisement and technical resource support efforts for sa
les associates pertaining to an internal web-based CRM application, including as
sisting in training initiatives for all new hires, liaising among outside vendor
s and customers regarding technical issues, and accurately tracking and reportin
g all sales-related activities.
* Interfaced among engineering and technical support teams on creating a new for
mat for the GM rollout of a CRM tool which was instrumental in the company's con
tinued production of leads to GM dealers without business interruption.
SIEMENS SBS, FREEMONT, CA 2003 - 2004
Level 2 Desktop Support / Telecom Support
* Contributed sharp analytical abilities toward supporting 1,000+ hardware, soft
ware, and network users of one of the world's largest IT and business service pr
oviders, including setting up and installing all user applications (e.g. Lotus N
otes, Microsoft Office) and managing a 2,500-extension phone system with 200+ te
rmination points.

PROFESSIONAL SYNOPSIS (CONTINUED)

VERITY, INC., SUNNYVALE, CA 2000 - 2002
NT Administrator / Desktop Support
* Provided private and public organizations with main technical support for 300+
in-house and remote users.
* Installed and maintained a Lucent wireless network for all staff to enable sea
mless multi-building operations.
* Secured network systems, set up and configured laptops and desktops, and distr
ibuted and installed new software.
* Managed test labs for benchmark testing and software development.
PRO UNLIMITED, BURLINGAME, CA 2000
NT Administrator / Desktop Support
* Facilitated off-site technical support for a 50-member staff of a human resour
ce accounting and bookkeeping firm.
* Set up new networks including a main firewall and individual desktop applicati
ons, and planned new web services.
* Optimized operations efficiency by maintaining all Windows 98 and NT 4.0 deskt
ops and laptops.
NEOMAGIC, SANTA CLARA, CA 1999 - 2000
Desktop Support
* Troubleshot end user programs for a leading provider of semiconductor chips an
d software to enable new multimedia features for handheld devices, including pro
cessing all incoming help desk calls and maintaining user accounts for Windows N
T, email, and Lucent phone systems.
Member of the U.S. Navy Reserves (1991 - 2003); duties included serving in suppo
rt of Operation Iraqi Freedom, training crew members in the use of the Navy's ST
REAM system used to move supplies between ships during active transport, and dir
ecting the installation of SMS and in-house DNS during a one-month IT assignment
.

PROFESSIONAL DEVELOPMENT
UNIX Parts 1 & 2
Cisco Building Scalable Networks
NETg Training (2002 - Present)
UNITED STATES NAVY
Dell Certified Systems Expert (DCSE) (Since 2000)
DELL CORPORATION
A+ Certification
Microsoft Certified Professional (MCP) (Since 1999)
MASTER INSTITUTE
Definity Basic Administrator (Since 1999)
LUCENT TECHNOLOGIES

TECHNICAL SUMMARY
Hardware: Intel Platforms * Lucent Wireless * Check Point VPN * Neoteris VPN
NetScreen VPN * Cisco Routers * Nortel Phone Systems * Definity PBX
Software: McAfee E-Policy Remote * Microsoft Exchange 2000 * Microsoft System Ma
nagement
Oracle Corporate Time Calendar Server * Norton Ghost * Microsoft SQL Manager
Windows 2000 Active Directory * Saratoga Systems Avenue
Operating Systems: Windows 95 / 98 / 2000 / ME / XP / NT
Internet Protocols: TCP / IP * POP3 * DNS / SINS
Software Packages: Microsoft Office 97 - 2003