INFORMATION TECHNOLOGY MANAGEMENT

Solutions-focused and goal-oriented professional equipped with combination of 20

years of progressive and hands-on leadership success within technical capacitie
s. Resourceful and diverse technologist delivering strong record of consistent p
rocess improvement, cost containment, and best practices implementation. Pragmat
ic project manager demonstrating strong business and technical acumen. Expertise
:
Operations Management | Needs Assessment | Cost Control | Process Improvement |
IT Strategy | Deployments & Migrations
Budget Administration | Customer Service | Project Management | Relationship Dev
elopment | Negotiations | Quality Assurance
Client & Vendor Relations | Network Administration | IT Infrastructure Design |
Start-Up Operations | Logistics | Team Leadership
PROFESSIONAL SUMMARY
Saddle Creek Corporation [formerly ServiceCraft Logistics] | Buena Park, Califor
nia 2000-2010
$260M 3rd-party logistics provider.
Director of Information Technology (2007-2010): Managed IT operations, strategic
ally using technology to help company realize targets. Controlled $1.8M IT budge
t. Managed opening and closing of large-scale warehouse facilities. Maintained
all outsourced and consultant alliances. Managed several migration and conversio
n teams following company acquisition, including those for Active Directory, Not
es to Exchange, EDI, Transportation Management System (TMS), Imaging Systems, an
d human resources & payroll systems. Project managed relocation of West Coast re
gional office. As member of senior management team, aligned IT priorities and pr
ojects with business objectives.
- Slashed total IT spending 36% and IT headcount 50% during economic slowdown wi
thout significant impact on operations; spearheaded several cost-cutting initiat
ives via outsourcing, negotiating contracts, and eliminating obsolete technology
and processes.
- Bolstered warehouse operations efficiency 18% through development of Productiv
ity Tracking System, providing managers with real-time productivity data.
- Cultivated strategic partnerships with department managers; collaborated with
Operations, warehouse, and transportation personnel to identify future projects
and to ensure constant and effective communication.
Manager, Corporate Communications (2003-2007) & Computer Operations Technician (
2000-2003): Led daily technical operations of 10-person IT department. Managed
multi-platform, mixed-use data center consisting of over 30 servers and systems
Oversaw 1,200-node, multi-state LAN/WAN, including cellular and PBX, Windows and
AS/400 servers, routers, switches, and RF infrastructure. Directed the opening
of new large warehouse facilities within strict time-line and budget requiremen
ts. Controlled $1.1M budget used to provide cost-effective technology solutions
for users, business units, and senior management. Oversaw all outside vendors,
consultants, and IT contracts.
- Reduced WAN costs 21% while increasing throughput by heading transition from F
rame Relay to MPLS.
- Slashed telco costs 16% through consolidating cellular, POTS line, and long-di
stance services.
- Decreased downtime and outages via creating secondary and tertiary communicati
ons and network systems for corporate and regional offices.
- Developed security model for SAP B1 installation; performed security audit and
managed system administration once system was operational.
- Guided corporate relocation team in moving from 20,000-square-foot office and
250,000-square-foot warehouse to 47,000-square-foot office and 670,000-square-fo
ot warehouse.
- Led IT project management team for a dozen new 300,000 640,000+ sq ft warehou
se facilities
Writers Guild of America West | Los Angeles, California 1990-1999
Non-profit organization representing writers of television, radio, and screen.
PC Manager & Network Administrator: Selected, configured, and managed all deskto
p, laptop, application systems, printers, PBX, switches, hubs, cabling, and all
technology devices attached to LAN. Developed and managed IT helpdesk, ensuring
world-class customer service. Selected and implemented new technologies.
- Designed and implemented 1st LAN for 100-person office, dramatically improving
productivity.
- Designed network infrastructure of new 7000 West Third St headquarters
- Identified, tested, and implemented software, hardware, and technology solutio
ns to advance mission of individual departments and organization.
EDUCATION
Information Systems: DeVry Institute of Technology